AetnaReviews of aetna.com

Aetna Medicare ppo is the worst insurance I have ever had. They charge retirees way too much and did not work with me when I filed a grievance - they did not work with me. Other insurance companies charge less for same procedures.

They denied my claim for a realign for my upper denture that’s 3 years old for the reason it’s been less than 6 months my insurance didn’t even cover my denture when I originally got it in August of 2023 I will be appealing and sending proof from aspen dental where I got my denture from

So here we yet again with a major insurance company playing GOD with my health ! This time it has to do with my heart ! You know that organ in your body that keeps you ALIVE and yet for some reason Aetna is denying a critical test called an angiogram I don't need to tell you what it's for because you folks know. And then you guys go out and hire a third party to make decisions regarding my heart just because they think they know more about my heart than my heart doctor does who went to school for just that AND does this for a living ! How dare you play with my health like this....... 1st you make me pay my premium to you directly AND then you take away my extra benefits card ! And now this What in the "sam hell" did I do that is so terrible that I have to be treated so badly by your insurance company ?????? It's like you guys are sitting in your Ivory Towers throwing darts at a dart board and then saying let's pick on poor Gary Potter he doesn't have enough money to fight us so let's go after him and make his quality of life so bad that he passes and we don't have to pay anymore of his claims (how disgusting) I'm seriously one step away from contacting our attorney as well as the local media and anybody else that will listen !!! I suggest that you sit down with all of the board members of Aetna as well as the CEO ....................... The ball is in your court and I strongly that you get it together and stop playing GOD with people's lives Respectfully Gary Potter

Most difficult to work with . I called about prior authorization denial. They said it was determined by Novologix so I asked their number. I called them instead but just find out that’s not correct number. Called Aetna again and they couldn’t find number either.

Difficult to deal with. List of providers changes too frequently. They said I was paying for dental insurance but it turned out to be one of those discount scams and they didn't save me any money. Careington is their dental "insurance" contractor and a dental receptionist said that they are a difficult company to work with. Customer service outsourced to Asia. I asked for information about what my plan actually covered and they didn't give me anything.

If I could give these horrible people even worse review like negatives I would they deny my surgery because they say my skin isn't hanging enough.Lol I lose all this weight in over two years no drugs,no expensive bariatric surgery,and save them money,and they still screw the consumer, No wonder incidents happen with that CEO of United Healthcare,very sad but reality is people are not going to take it anymore,these corrupt corporations must be stopped and be held accountable and Aetna is by far the worse, so tell your employer or whomever is buy there Healthcare insurance from responsible consumer orientated companies that are not completely profit driven,Steve Nelson the CEO of Aetna made over 20 million in 2025,because if denying coverage like mine,shame shame shame.So Sir with all your earnings do the right thing and pay for my procedure, u can afford it!!!.

One star seems really generous. constant mistakes over paperwork. Lying about calling providers for you, giving inaccurate information on who is in network. Can't make this stuff up. Wish my company other any other health insurances plans, wow what a disaster

Since 2026 Aetna has spiraled downward and I’m sure it’s due to increase use of AI and not human workers. I’ve never in 18 years have had any issues as I gave in the last 2 months with the amount of denials. The staff is helpful but can only do so much so the patient is stuck doing all the leg work for denials. We should be compensated for doing Aetnas job. Something has to give bc more and more family and friends are talking about dropping insurance and going self pay! I honestly will be looking into this bc paying a monthly premium for the amount of denials is overwhelming, too expensive and time consuming. I am being denied a 44k surgery bc I didn’t have referrals called in for pre and post op meds while I was admitted when referrals were called into both surgeons. As a surgery patient it is physically impossible with IVs in calling your primary provider for every pre med you’re given, every pa, anesthesiologist, fellow, consult and post op meds while you are given. Aetna has become a circus of clowns running their claims with no common sense! Prior to surgery I made it a point to inquire what I needed with Aetna and confirmed a referral on file to both surgeons ✔️, an in network facility✔️ and confirmed no out of pocket financial obligation ✔️….all was a go even on the hospitals end when they verified or they would have notified me in advance of my financial obligation. Now Aetna is denying a 44k surgery….well they can take me to court if the appeal isn’t accepted bc I’m following everything according to my benefits and what I was told by Aetna and the hospital! These insurance companies need to be investigated for fraud and illegal activity