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Aetna (aetna.com) has 402 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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John C.
Aetna will never share your total cost about anything, the MEDICARE plans are absolutely horrible, with HUGE DEDUCTIBLES on everything. It's May, May 5th to be exact, my medication deductible is $2000, I just had cataract surgery, my share $1000, and the ambulatory surgery center is $1000 deductible
Jorge B.
Scam/Fraud - avoid Aetna. They take your money but do not provide service in exchange. Aetna blocks/delays prescription refills which leaves me without medicine every 30 days. Aetna blocks/denies 90 day fills. I'm forced to ration medication due to their refusal to provide the service that my employer and I paid them for. We held up our end of the bargain, where are you Aetna? Aetna is a scam that promises you a service, takes your money, thn refuses to uphold their side of the deal. scam
Susan
Forget this company A bunch of liars I could call 4 times and get four different answers THEY 100% sucked!
Ximena G.
Gave one start because there is no option for no stars. Awful. They have denied the eye drops xydra. I have used them since 2021 with Blue Cross and Blue Shields. I made the mistake this year to switch to Aetna though Mail Handlers. Worst mistake of my life. They rather me get glaucoma or cataracts by using steroids than approve the eye drops I need for eye dry condition.
Ron L.
My Aetna plan covers unlimited prostate blood tests (PSA test) regardless of age at 100%. This is documented on their site. My doctor submitted a PSA claim, but Atena refused to cover it due to the wrong billing code. I put Aetna in contact with the doctor to sort this out, and it wasn't.
Debra H.
Aetna advantage plan made me switch from a good diabetic testing machine and straps and Lance's to Walgreens BS cheap piece of crap equipment which takes me at least 9 Lancets and test strips and still doesn't work!! I'm furious at this cheap insurance company!! Pissed is more like it!!! I should pay for my own materials and use my old set. Why would you choose something so cheap made its unreal!!
CHARMAYNE B.
Aetna Chronic Care. They take 200 a month Social Security. And I have to pay 400 something for a colonoscopy. 475 for an Echo Cardiogram. With a 9000 something deductible. They are crooks. As soon as I can I will be changing to a better insurance company.
Steve M.
First of all to make you aware, it's not listed with the better business bureau of ohio, even though they have over one thousand complaints. My complaint is. My Doctor gave me a prescription and that would not fill it recent being. They say that it's available over the counter which is not she prescribed a vitamin D3 which is available over-the-counter? In 1000 units? I got to prescribe a 50000 unit per pill. Which is only available as a prescription and Aetna would not fill it.. so I take 10 tablets per week. Equal one tablet per week of the prescription.
