AetnaReviews of aetna.com

This company sends info to sign in and make your online account then after you fill out your info, Access Denied this isn't my first time trying to open up my account with this company that I'm in Scam Vibes big time

Beyond horrible. I had C3-T3 posterior fusion that got infected and I was in the hospital to the end of February with the washout. My PM Dr. closed in March. They are suddenly requiring a prior authorization for a medication I have been on for YEARS, Methocarbamol. Even knowing that I will be in severe pain, they refuse to override it. And to be clear, their site said it was covered when I bought their insurance. But it was me being in major harm and them overriding a ridiculous policy decision, and they chose policy over people and my pain. Beyond horrible. CSR and "supervisor" didn't even have basic CSR skills (dead air, talked over me, etc) and had zero empathy. They tried to say the words, but it was clear they didn't mean them. I have the call recording.

My mother was life-flighted to the hospital. We were told throughout the process that her next step was a swing-bed program. Once Aetna denied her despite the doctor's recommendation, this service was denied. Once the service was denied, the hospital said that if she had a different insurance, she would not need these preapprovals, which often require appeals. We quickly found the hospital pushing "progress" due to the insurance. We were home on 5/15/2026, and my mom couldn't get out of the chair. My mother does not live with me, and if she falls, my father would not be able to help her up.

Absolutely terrible, refused to cover anything and left me with the bill. Attempting to fight a claim or cancel their policies was terrible as well; I was transferred to well over 5 "different" departments because they could not help me, but the other departments surely would be able to.

My employer just changed to AETNA, big mistake, they have no customer service, they have a chat window that has a rude approach to the problem you have. They just want to repeat things you already know, tell you they don't know how to help me and to call during business hours, of which I was doing.

I’ve now had multiple frustrating experiences with Meritain Health (an Aetna company) customer service, not just one isolated incident. Resolving issues over the phone has been extremely difficult due to a combination of poor call quality, communication barriers, and inconsistent information from representatives. This most recent issue resulted in delayed claim processing and a massive medical bill with a near-immediate payment deadline from my provider. Trying to sort out urgent insurance problems is stressful enough without struggling just to clearly communicate with customer service. Health insurance companies should ensure their support systems are accessible, understandable, and capable of handling time-sensitive billing issues effectively.

I feel very unfortunate that my employer does not offer BCBS and Aetna is the only major insurance they provide. It can't get worse than Aetna. I have had different plans of both and every Aetna is unbelievably bad and frustrating. The customer service is also very useless. Avoid them if you can.

They doubled doctor visit fees and now I pay I pay for bloodwork I never paid for before. Had them for years but now I will dump them