AetnaReviews of aetna.com

Aetna is one of the worse insurances I have had to deal with. The customer service is horrible and when you tell them something they do the exact opposite.

My experience has not been much different than what has already been written about. In 2018, I had cervical fusion and discectomy at C4-C7. I have new herniations at C2-C3. We have submitted pre auths three times, and have been denied three times. We have been compliant each time with their requests for additional information, I have attempted physical therapy with three sessions, each time I leave in more pain and nerve irritations in my arms and hands than before I went in. This is increasingly frustrating, and is causing such stress and anxiety. People should not have to suffer like this to get good healthcare. I am an RN and have over 30 years of experience in health care, and a nurse surveyor and quite honestly this the worst healthcare that I have ever experienced.

My experience with Aetna has been extremely frustrating. I was scheduled for shoulder replacement surgery after evaluation by my orthopedic surgeon and completion of multiple pre-surgical clearances. Despite significant pain, joint instability, and imaging showing severe shoulder damage, my surgery was delayed because I was required to complete physical therapy first. What has been most difficult is the feeling that decisions affecting my health are being made by people who have never examined me, never reviewed my condition firsthand, and do not understand the daily impact this injury has on my life. The delay has caused significant stress, additional medical appointments, lost time, and uncertainty about when I can finally receive the treatment my surgeon recommended. I understand that insurance companies have policies and procedures, but patients are not just case numbers. We are people dealing with pain, limitations, and the emotional toll of waiting for needed care. I hope Aetna takes a closer look at how these decisions affect the real people behind the paperwork.

Im Federal employee and Aetna is the worst health insurance I have got in my life. Sky high medication deductibles, and poor customer service. Definitely going back to Federal Blue Cross and Blue Shield.

EXPENSIVE PARKING 70 EUROS FOR 20 hours , AT BARAJAS AIRPORT MADRID, DIRTY BATHROOMS, UGLY AND UNFRIENDLY PEOPLE , NOT AC AT THE AIRPORT, LUGGAGE TAKE MORE THAN ONR HOUR TO LEAVE. LONG LINE TO TAKE A TAXI. WORST AIRPORT OF THE WORLD

Was denied for treatment for strokes due the high cost of procedure, switch to Aetna because it is supposedly a helpful with Medicare. Bunch of bull bologna. Looking for a alternate insurance company very soon.

Aetna sends their pre-authorization to Evicore (3rd Party) and I pay Aetna premiums and every test or procedure I have needed - they deny. Then you have to do a peer to peer and they are denied. I looked at Evicore's google reviews and they are all 1 star. Aetna doesn't care about people just the bottom dollar. They could save money by not using Evicore and using the money they pay them to pay claims that people have. I am definitely looking for new health insurance because Aetna is the ABSOLUTE worst!!!!! I spent five hours today on the phone with Aetna and Evicore and they are both blaming the other. TYPICAL - pass the buck.

Aentna doesn’t care, they make more from you being sick then approving anything to get you healthy. They want to know what the issues is but never resolve any of it.