Mack Vessell J.
Using Aeropay is so convenient
Using Aeropay is so convenient! It’s make transactions with my merchant easy,hassle free and secure. You can’t go wrong using Aeropay!

Aeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy.Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience.Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.
Aeropay (aeropay.com) has 334 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Administration & Services · CHICAGO, Illinois
Excellent

Administration & Services · Chicago, Illinois
Excellent

Administration & Services · Chicago, Illinois
Excellent

Administration & Services · Cary, Illinois
Excellent
334 approved reviews, newest moderated first
Mack Vessell J.
Using Aeropay is so convenient! It’s make transactions with my merchant easy,hassle free and secure. You can’t go wrong using Aeropay!
Maceo J.
It keeps me from having to make extra trips or detours. Very convenient. More establishments should use
Alexis H.
I have been contacting you all since September 6th 2025 and haven’t got the issue resolved. My redemption is limbo of $148 and the site I used can’t help me because you all have stopped responding cold turkey. The customer service needs to be improved because you all are causing these sites to lose money.
Response from AeropaySep 15, 2025
Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.
Leonard M.
My name is Leonard Matos and I been sending emails to ask to change my email on file and nobody responds to them.. I sent the email to their support and still no response … 09/11/25 update still not receiving the 6 digit code to get my money from prize picks… this is getting daunting
Response from AeropaySep 11, 2025
Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.
Diego
I have been messaging Aeropay Team for the past 2 weeks. I’ve asked many times to process 1 transaction. Still waiting for them to retry to process the payment. They even sent emails saying they would work on it in 3 days or 48 hours. Nothing has been done.
Response from AeropaySep 11, 2025
Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.
Dealoe R.
Do not use this service they do not respond and you have a better chance of hitting the lottery 5 times before you get help from support. Do not deposit on anything using areopay they will accept it but makes it extremely difficult to get money sent to you. It's funny I post a negative review and get a response from areopay but they still ain't respond from my email for account changes like I said don't use them they customer service is non acceptable
Response from AeropaySep 8, 2025
Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.
RS
The support won’t do their job at all. I have money in my account and I can’t purchase anything. Unfortunately due to this horrible payment processor I can’t buy from my favorite store
Response from AeropayAug 25, 2025
Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.
Benjamin
Horrible and confusing customer service, could not answer any questions about linking an account and then goes to the third party who required I use Aeropay in the first place, violates my privacy by disclosing my personal bank information then closes my account and blocks all transactions without any explanation. 0/10 I will NOT use a service if they use aeropay.