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AeroGarden (aerogarden.com) has 70 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Garden & Pond · Miami, Florida
Excellent
Garden & Pond · Paw Paw, Michigan
Excellent
Garden & Pond · RICE, Washington
Excellent
Garden & Pond · Bowling Green, Virginia
Excellent
70 approved reviews, newest moderated first
Linda B.
I have used aerogarden for 4 years. Lately I have had trouble with seeds not sprouting. When I contacted them to send me new pods, they gave me a list of 15 things I had to do before they would replace the pods. It was ridiculous for a product that cost less than $20 for the 9 pod kit.
STEVE W.
I ordered a nine seed pod grow anything yet from AeroGarden. I assume discovered after none of the plants germinated that seeds were not included, so I went on the site again and ordered what I thought was a seed pod kit only to find out I got the same nine seedless sponge pods. I wrote to the company asking where I could buy the seeds and they told me they don’t sell the seeds which is totally ridiculous, they said if I wanted seeds, I have to go out and purchase them somewhere else. This is no way to run a company. I am very disappointed with AeroGarden.
linda S.
My credit card was charged 3 times for over $600 from this "company". There is no phone number to contact them. I had to cancel my credit card. Also, the order numbers were bogus. Not sure what is going with this "company". Beware!
Sherri C.
I been using 2 gardens over 5 years-WhatHappened!! 30% of pods don't work(ordered42) No customer service-the Company has gone down the drain!!!NOT WORTH THE HASSLE
Ronald E.
Customer support is not available on the phone Pods did not sprout. Using their website has a domain issue and you can’t request a replacement
Nancy J.
Very unhappy with your customer service you can no longer talk to anyone on the phone also when chatting after stating your problems they just switch you to a page for you to sign up with a ridiculous amount. Out of 6 pots only 2 are going. IN THE FUTURE I WILL BE GOING TO AMAZON. VERY UNHAPPY. I WILL TELL EVERYONE THAT HAS ONE AND MORE OF MY RECENT PROBLEM
Malgorzata B.
I have AeroGarden and Click and Grow. The Clock and Grow always grow beautifully, but AeroGarden pods rarely sprout. The best scenario is getting four out of six pods. In the last ones, I got only one plant come up. Two appeared empty; the others had sprouted and immediately died. The AeroGarden is much cheaper than Click and Grow, but in the end, it is not worth the money.
Sheraz A.
I never in my life had such bad customer service. I bought 8 units of Aerogarden Farm 24XL. Just to discover that the stacking kit is not available in Canada. After contacting the “customer support” got a standard email that they don’t ship to Canada. What ever I write receive standardized emails. This company really SUCKS!!! Totally unreliable for investing your money. I have unpacked 2 of the 24 XL’s both have issue with holes and the unit is cheaply built. Save your money and energy and buy from a real company with real people. I do not recommend doing any business with this company.