AeroGardenReviews of aerogarden.com

Zero stars!! Absolutely, hands down, the worst "customer service." They do not respond to emails, chat is a bot that may send you to a support person that will run you around in circles. Email - they do not respond. My detective shoddy Harvest Elites lights began to strobe. My garden died. I wish i had never wasted my money and purchased a 2nd Rainpoint garden instead, as it has been awesome with good customer service. Do not buy anything from Aerogarden!!!!!!

Aerogarden site states you can return product for no reason within 30 days and NO questions asked. Item received made loud noise and customer service kept giving me the run-around when I requested a return within this time. After three emails and one telephone conversation and their request for pictures or video, I finally received address to return item but was told they would not send return mailing label (their site says 'do not send item back without return label). I was to send the item back and email them tracking. They sent me items dated two years ago (old stock) and their excuse was that seeds sometimes were good for three years. Horrible customer service and fraudulent information regarding returns posted on their site.

I have boughten 5 of the pods and maybe out of each pod I get only one or two that grow, the first ones I bought a few years back were great now it looks like no seeds in the pod, how do I reach customer service to talk to someone about this?

Twice I purchased a seed kit from aerogarden and both time the tomatoes didn't sprout. Aerogarden's only solution is to direct you to go on their website site and request replacement pods which they send, and they also do not sprout. It would be a great idea if the product and the support was not such a nightmare. It's too much money for such a crappy product. Unfortunately, you cannot return the actual garden. Stay away

I received an aerogarden as a gift, but unfortunately there were two minor issues, that I felt could easily be resolved. This company's customer service responses were extremely poor, despite several emails to them from me. I could not recommend anyone deal with them.

I received a family farm for my birthday for my son. I was really expecting to have the usual difficulty dealing with the company for anything. I was very pleasantly surprised. I email my questions problems to AeroGarden the response usually comes within 24 hours unless it's over a weekend. I've had this garden for a few years already and every time I have an issue either with the seeds not coming up or just a problem wanting to figure out the working of the garden they're always there. They send me printed information, they direct me to websites, they replace parts and after this is done I do get another email asking if my problem was solved and if I had any further questions. AeroGarden made this experience fun and easy and I really love my AeroGarden as much as I love their customer service team who is always there to help solve any problems. My problems, concerns, questions have been ongoing since the more I used the garden the more I want to do with it. The garden itself is amazing and having fresh vegetables year-round is a real treat.

Ordered 12 pod seed pack. Only two came up. Pretty sure they were old seeds. They would not honor the warranty which says they will replace any seeds that don’t sprout! Buy from an honest company!

I have had 6 pod aero gardens for about 10 years. I tried to grow different plants and herbs but narrowed it down to basil which was easy to grow. I enjoyed having fresh basil during the winter. Until 2 years ago when only half the pods I purchased sprouted and I had to request replacements which they sent. I notice they have been bought out by Scott’s as part of Miracle Grow. I ordered 12 pods and only 7 of them sprouted. The friendly pleasant customer service representatives have been replaced by Ilysa the She Wolf of the SS. She asked dozens of questions that must be answered correctly in addition to providing the model number and vat number. When did you plant the pod how tall is it when do you put in the food etc etc and then slipping in that my gardens MAY need replacing. Which of course is the goal because SCOTT’S is not going to make money on $3 seed pods especially when half of them don’t sprout. I replied I will NOT be replacing my “gardens” I will pitching them into the trash. Although Ilysa basically accused me of lying as she insisted ALL the pods are subject to rigorous testing and 99% of them are perfect. I expect that Scott’s will be tossing Aerogarden overboard shortly