AdvantageReviews of advantage.com

Car was fine. Pick up from JFK fine. But the EZpass charge is a total scam. The guy at the counter assured me that there is no way I can drive on a toll road without paying their EZpass fee (turns out a lot of tolls have cash booths, but I guess some don't). Can't use your own EZpass, no way around it. Either pay up, or get a fine. Or of course avoid the toll roads. Most tolls are only a few dollars but but Advantage charges $23.99 PER DAY to include all tolls. But wait, once you get the bill they add Concession Fee (?) State Tax and something called NY Car Rental Tax (surely that's made up) so really you pay $32.35 PER DAY!! Just to drive on toll roads that cost a few dollars. Many days we didn't even drive on toll roads. Total stitch up. Total scam. Beware. Or just say no and avoid toll roads.

Orlando Airport Advantage, July 2018 While returning our rental van, an Advantage worker backed another rental car into the van as we were unloading it. It pushed the van into my bosses knees and nearly knocked him over. The worker checking us in acted as if it were no big deal and just looked at us when we asked him if he saw what happened. The driver sped away and the girl at the return desk could have cared less! After several emails to customer service, it was very apparent that they didn't care either. We were also overcharged for a service which we declined at the beginning but they tacked it on anyway. DO NOT RENT A CAR FROM ADVANTAGE!

I was flying into Denver on June 6, 2018 and I needed a rental car for the duration of my trip; I was flying out on June 9, 2018. I booked through a third party do to the low rate provided and I paid for said vehicle prior to my arrival in Denver. The shuttle service took me from the airport to pick up my prepaid vehicle. While picking up the vehicle I purchased the insurance in the amount of $25.99/day. This amount was to be billed to my credit card on file when I returned the vehicle. About 4 hours after picking up my rental, while driving down the highway, a rock hit the windshield resulting in a large crack. I called the company and asked what I should do. I was told to return the vehicle for a replacement which I did. I returned the replacement vehicle on June 9, 2018 at approximately 2pm. I asked for a receipt and was told that it would be emailed to me. On June 13, 2018 I received the receipt via email as I was told would happen. This receipt claimed the vehicle was returned June 13, 2018 at 9:04 am! I immediately called customer service and explained the incorrect return date. I was asked to email a copy of my flight itinerary, which I immediately did, to prove that I actually did fly out of Denver on June 9, 2018. The customer service agent I was working with said he would get this matter taken care of and contact me within a day or 2. Well, about a week or so goes by and no response as I was promised despite 2 subsequent emails to the same agent that went unanswered. I then look at my credit card statement and see there are 3 additional charges from Advantage...$423.18, $82.36, and $68 for a grand total of $573.54. Mind you, this was for a 4 day rental in which I already paid $147.84 up front. So according to this incompetent company I was expected to pay a total of $721.38 for a 4 day rental of a Hyundai Elantra! Who in there right mind would pay that? I acknowledge that I owed 4 days of insurance that I purchased at the rate of $25.99/day and I had no problem paying that amount, plus any ridiculous fees they tag on to it as well. I have since disputed these unfounded and incorrect charges with my credit card company and here we are over a month later and it is still not resolved. This half rate company refuses to acknowledge their screw up and expects me to pay. PLEASE, PLEASE, PLEASE avoid Advantage Car Rental! The little bit less you may pay up front compared to other car rental companies could potentially cost you exponentially more in the long run!

I returned the car on time. The reported that the car was returned two days late and charged more than $200 extra. Their customer service sent me a single email and stopped replying. They will figure out how to get your deposit.

Made a reservation for a car by Holidaycars.com in February and prepaid it then. When we picked up the car at Advantage car in Orlando airport, we was told, that they didn't got payed. They reserved the excact amount. When we returned the car we spoke to an employe at the airport. We prooved to her that the car already was paied. She was Very helpful and seemed to understand our frustration. She made copies of every proove we got and made sure, that they would made a refund. She Also spoke with her manager. We were promised a mail from the manager in few days and Also the refund. Nerver heard from Them. The money has now been withdrawn from my creditcard. So paied for the car twice. Thank you so much. Urelaibly company, employees Who Lie to your Face. Cool business.

Do not use this company, especially at Denver Airport, i did not realise Sharks could get so far inland. After a long flight from London, we were duped into paying an extra $400 for an unnecessary upgrade. We booked a Toyota RAV4 for a month to go skiing, the very well trained extortionist informed us that their RAV4’s are only 2 wheel drive, surely that should be a RAV2 I asked, he then said he would not hire us our booked and paid (£650) for car and said we would need an AWD and if we did not like it we could go away as he had other customers waiting. Anyway after a great trip to Colorado and Utah I have contacted my credit card company who are looking into this sharp practice. I don’t understand why companies carry out such practices, as we’ll never use them again, don’t use HolidayAutos.com either, as their “customer services” condone what Advantage are up to.

Advantage car rental in Orlando, was exceptional with my reservation. We had a 50 hours delayed, because of tecnical problems in my plane, and they were great mantaining our reservations. Also, all the employees were very nice. Europcar have a great partner in USA!!! Congrats!!! Jorge Macedo e Teresa Silva

Avoid them if you can, pay a little bit extra and go with other rental providers. I used them for a week’s car rental in washington DC, I regret not searching their reviews online prior to making the reservation. The trouble started as soon as we arrived at the airport. Followed the sign for car rental pickups and there were no sign post for Advantage pickup. So we ended up calling them asking for directions (had to pay for using phone abroad). Finally when we got there, we waited for a bit to be served. Overheard the conversation of the rental people at the desk serving the customer in the queue ahead of me, he was really trying hard to sell the excess insurance. Anyways when I was served I was told the car I reserved is small and I should go for an upgrade. Initially booked nissan but was provided yonda, it was perfect size for us three. If you know what you booked then stick to your decision. Then he asked if I need collision damange waiver and excess insurance said no, cause I have a separate worldwide excess cover with a UK insurer. Asked me to sign in his electronic signing machine that only displays the space for your signature. I wanted to read the contral he said he will email it to me. But I never got it! Then tried to sell their toll pass thing which would cost you $15 everyday regardless of how many times you use it or do not use it. Declined as I rented car in US before and used the cash tolls and paid bills online later after the trip. And also since we had no intension of making long road trip while we were there we were not convinced paying the $90 extra fees. I think Hertz charge you $5 for somehing similar with a maximum of $25/$30 per rental. We were not told anything else at the counter and the tolling system or pay by plate was not explained to us. They gave us a paper of the car that had the condition noted in their minor scratches and fair wear and tear and asked us to go an inspect the car ourselves in the dark. Which we did signed and off we go. Apart from the car’s suspion being really bad it was ok, and since we didnt use every single day we didnt care too much about the suspension either. But we did feel every bumps on the road. We returned the car in the same condition as we picked it up and checked if I need to sign off anything. They said its all done an email will be sent to my address. So checked my email when I got back home from holiday found two emails from them in my mailbox one was for a survey they other one was the invoice. It had an incorrect postal address so emailed them asking to correct it and to forward any toll charges to the right address. After a month I see a $66 bill on my credit card so i sent them an email requesting breakdown of the toll charges. They completely ignored my email. Then I sent another follow up email, with no avail. Then I rang them up (again paying extra for international calls) finally got hold of someone at their end and he told me you have two toll charges and $50 in administration fees and at that point I was feeling livid. Because first of all no one explained about the administration fee by the desk and I never received my rental agreement via email till that date. I sent them another email that I need to see a copy of my rental agreement and the toll charges details or I will dispute the credit card payment. So finally they sent me those files. Long and behold just underneath the two optional extras initial I found five other terms and conditions wording in the contract. Two of them was particularly bothering road side service plan and tolls. I asked them about the road side breakdown assistance and whether it was included and they gave me a number for it, this is something I always check just to be on the safe side. But never explained that i am liable to pay it, even though i didn’t need it but I should be made aware of it. Next the tolls, I was aware I declined to pay for E-Z toll but wasn’t told or explained this clause that bothers me “any manned or unmanned toll that you violate during the rental period will result in a $25 administrative fee per toll violation. To me, violate means willfully deciding not to pay — to blow through a tollbooth.” But I didn’t willfully commit any toll violations I used toll roads that didn’t have any booths, not realizing that doing so without a payment device would incur a penalty. There was no opportunity to pay! Also I didn’t authorise them to take the payment from my credit card without my acknowledgment. All in all its not worth it to me to drag this any further regarding the fees and I don’t care about the charges but the whole experience of handling this rental was quite shocking to me and a learning curve. The were the worst car rental company I used to date and I have used many. So if you decide to rent with them ask then to print the contract out for you and read it before you sign it on the day. And yeah they will ignore your emails if you are nice and kind and polite. I will never use them again.