AdvantageReviews of advantage.com

I wish I did not put my trust to this Advantage Rent-A-Car. I got a car from Salt Lake City in late August, did not check the air-conditioning because it was cool in the early morning, and I was told that the car was fully inspected. Big mistake. The air conditioning was broken, and I was stuck with it for 5 days, suffering from the heat. The company did nothing to my complaint, no contact, no response to my emails, nothing. Be aware.

I am writing with some feedback on my recent rental with Advantage cars (booked via "Vehicle Rent") at Boston Logan airport: 1. The staff at the Advantage rental desk (Barbara) were not helpful and seemed incentivsed to sell as many add-ons as possible rather than genuinely trying to meet their customers needs. We informed them where we were travelling to / from during our rental (Boston to Stowe, Vermont & return). They stated that we needed an EZ-PASS for the duration of our rental for toll rolls or taking a "60 mile detour to avoid toll fees". This was an extra $9.99 per day ! This was an unnecessary cost as there are no toll roads in Vermont ! Also only 1 toll in New Hampshire ( $1 each way) & 1 in Boston tunnels near the airport ($3.50 each way). 2. The first vehicle supplied by Advantage had not been cleaned or valetted It was dirty inside, appeared not to have been cleaned, so we refused it and asked for an alternative which was supplied. 3. We ended up paying a lot more than the "$184.12 payable to local provider" as stated on the Vehicle Rent voucher with the EZ-PASS add-on and other charges added on. Overall, this was not a great experience and we will not booking again with Vehicle Rent or Advanatge rental cars.

I rented this car at the Salt Lake City Airport. The WORST part, I was rushing to the airport and forgot to fill up the tank with gas and they charged be $9+/gallon to fill up the tank. The tank was only half empty and they charged my $73 to fill it up the tank. If this isnt the definition of robbery, I don't know what is, this should be illegal! On top of that the customer service agents rude and rushing me when going to get the car but the 'shuttle' which is supposed to run every 15 min took 45 min before it showed up and made me late.

This may be the worst experience I've ever had as a consumer. Ever. My reservation was made 3 months prior. When I arrived at the designated time, no car to be had. No prior notification there would be a 2 hour delay. In fact, at the counter I was told it would be 15 minute delay. "Customer Service" reps were combative, rude, argumentative, defensive, and lied to me at least 3 times. One "CS" person named Alexa told me to sit my a** down. Another, named Barbara, threatened to cancel my reservation and keep my money because I dared to be frustrated. I never so much as raised my voice, though they certainly tried to provoke me. The manager, Adamo, told me I could have free gas for my troubles, but didn't bother to tell anyone else. The person doing the paperwork asked me if I am a believer. I asked if he meant am I a Christian? Yes he says. Is this appropriate? Are Jews, Buddhists, Atheists not given the same (lack of) service? Do I pay more for not being a Christian? I could go on and on, but it'd seem as if I am exaggerating. Save yourself some aggravation. Spend the extra $$ and deal with people who don't insult you repeatedly for being stupid enough to book with them.

Do not book.......... Truly shocked by the level of service.Cars all damaged to some extent.The (least damaged car) we selected had no cental locking key. Do not use Advantage at Orlando Airport (MCO) I am writing to the booking agents (Priceline)... They usually use quality car rental companies!!!!

Arrived at Denver after the long flight from the UK. Waited an hour and a half in the rental office with maybe 40 other customers in a snaking queue. Got to the desk (we'd already booked online and paid for extra insurance) to be told we hadn't paid for fully comp insurance - that option hadn't apparently been available online - and that if we wanted it it would cost 15 dollars a day. We felt manipulated but obliged to pay. V v unpleasant.

Rude and dishonest staff. Reached out to the company who only offered 15% coupon for future use. If you look on yelp, they have horrible reviews as well

This was absolutely the worst rental car experience in 35 years of renting a car. We arrived at the Advantage Denver Airport location to find a line of over 100 people and only 3 agents. After over an hour in line, my agent told me they did not have the Toyota Rav-4 equivalent to give me but could substitute a nice Corolla - a nice downgrade from a mid-sized SUV to an economy car. When i refuse that downgrade, i was offered a Hyundai SUV. When we took that SUV, we found that neither the radio or the backup camera worked. We asked an agent outside about it, he said to just play around with it and maybe it would work. Of course that was nonsense. So, back into a shorter line to get another car. We did get another Hyundai SUV. As we drove from Denver to Boulder, we noticed that the A/C wasn't working well. The best the A/C could do was to get the inside temp down to 'warm' in 90-degree heat. By the time we got to Boulder, a tire pressure warning light came on. We drove around looking for an air station and found one and filled the tire. The next morning the tire warning happened again, so more driving to find an air station. At that point i tried to contact Advantage at their local phone number to exchange the SUV. The call went directly to voice mail to a full mailbox so that no message could be left. I called the Advantage 800 number and that went directly to voice mail system where customer support was mingled in with claims. I left a message there. I repeated this process many times over the next 3 days and never was contacted by Advantage. I rented through WiseCars.com, so i notified them. After a few emails, i asked them to contact Advantage and call me since I could not get through. I think WiseCars may have emailed Advantage about all of this, but i never did get a call, so we spent each morning driving a 'warm' SUV around looking for an air filling station. This is very insulting behavior on the part of Advantage. i will never use them again and will file a case with the BBB to see if i can get reimbursed. i did not pay to have a defective rental with no customer service.