AdvantageReviews of advantage.com

Bad company. Poor quality service. I've paid for sunpass and it doesn’t work. Avoid it if you're clever.

When I picked up my car it was dirty and the screen wash was empty. I declined the "Sunpass" toll charge, but on my last day of a four week holiday in Orlando I passed a toll booth and went in to pay but was advised my Sunpass was "activated and had paid, when I arrive at the Airport I spoke to the agent who said not to worry, on arrival home I had a charge of $43.51 for using it once. You cannot see the "Sunpass" sender as it is behind the sun-visor. If you can us another rental company please do. I will never use them again.

Avoid this company unless you are willing to accept poor service, overbooking their cars where you may not get any car that you paid for in advance, long lines/cues, poor customer service, customer service not knowledgeable about their products, etc

We dealt with an individual named marc(manager of the Austin office). They put our friend with cystic fibrosis life at risk by renting us a vehicle that had no external power for an 8 hour trip. I highly recommend not doing business with advantage. We put together events for terminally sick kids and they rented us a vehicle that had no internal power and achieved 7 miles per Gallon when they told us it was 18 mpg. When trying to deal with the situation marc said that he didn't want to deal with giving us a proportionate refund simply because " he didn't want to".

Despite the long time we had to wait before we had got the car I recommend advantage at JFK New York. Great car great price and no difficulties with price or dammages. Very friendly employee who explained everything perfect.I would certainly rent there again.

Do not rent from Advantage. My husband suffered a medical emergency while we were on vacation in Hawaii (Oahu) and I was told they wouldn't charge me for the extra driver. They charged me! and then when the accident occurred I called their claims office 10 times in the first two days. They never called back! I then proceeded to try and call another 4 times. I still as of today have never received a call after even calling customer service who by the way gave me the direct number to claims that was based in Orlando, Florida. Hello! They are having a hurricane. Very poor service!

I rented a car at JFK airport in New York for 23 days. Good and new car. Friendly and responsive staff, especially Miriam and Lynnette))) 👍🏽

Left four voicemails in the span of a month at phone numbers given to my by CarRentals.com or Advantage representatives. Never received a single call back. Called the facility out of Boston repeatedly, and at differing hours of the day, but the lines "were busy" each and every time. It is almost as if they could care less; hardly ever treated with such blatant lack of care or concern for customer service. Should have used a real car rental company such as Hertz or Enterprise. Those companies at least have legitimate customer service representatives and avenues for recourse. When someone is travelling from across the country, uncertainty with the rental car is absolutely the last issue needed.