AdvantageReviews of advantage.com

I am a person who does a lot of due diligence whenever I do anything. Accordingly I made inquiries of the rental company BEFORE I booked the car. Specifically I asked if they accepted debit cards & what was the amount that would be held on the car; as is the usual practice in the industry. I was informed, on 2 different calls w/one of their agents (one of which was a conference call with my traveling companion) that an amount between $150-$200 would be held in addition to the actual cost of the car. As you know there are many people who are traveling EXTREMELY tight & exact budgets. We are among those people. We made sure that the card that we were using had the amount for the card + an extra $200 for the hold. When we went to pick up the car we were then informed that $150-$200 was the hold placed on credit cards. For debit cards they hold $350! (Sidebar: we had a previous, similar bad experience w/Advantage Rental Cars & vowed never to use them again. So we were horrified when we found out that EZ Rental Cars was actually Advantage!) We asked for a manager who apologized but said there was nothing that he could do. He told us that that was "building policy," meaning that all the rental agencies had the same policy. He suggested that we use Uber. We explained that we were there for a convention and had to get back and forth from the hotel to the arena on a daily basis, so that was not feasible. He told us that the only other company there that accepted rentals was Payless. But, again, they would say the same thing. We had to be at an orientation meeting by 1:00 on Thursday. We landed @11:54. So, as you can well imagine, this whole ordeal was making us very frustrated & very late. We took a chance and went to Payless who promptly gave us a car @the same rate & without any other complications. We told them what happened & they told us that they were constantly remedying renters' issues that had initially booked with Advantage. So I will rate my car rental experience with Payless Rental Cars as A+, stellar, fantastic, awesome, will use them from now on & recommend them to any & everyone. As for Advantage/EZ you should NEVER use them. They give bad/incorrect information when asked & then do nothing on the day to assist the renter in remedying the situation.

I booked an Advantage Rent A Car rental car via "pay now" on CarRentals.com and made a minor mistake - I had put Thursday instead of Wednesday on the pickup day. I immediately noticed the mistake and called Advantage, where the representative said I had to email CarRentals.com. When I explained the problem by email, they said that I had to either pay them $50 to cancel or book a new non-refundable reservation, which would mean paying them another $200 after already paying them $185, and then request a cancellation of the original reservation to get the $185 back. All this so I could add one day to my reservation!

Our service with Advantage was very good. The problem comes when using an online booking service. We were unfortunate to have used carrental8.com Advantage employees were friendly and helpful. Our car was new. They charged us only for the time we had the vehicle. However we were left feeling violated by carrental8.com Later we learned by our own research it would have been cheaper to reserve directly with Advantage. We pre-purchased our fuel at the rental counter, cheaper than local gas prices. Brought the car back on fumes without any additional cost. We will never reserve with another online 3rd party booking agency again. Thanks for the great service Advantage, we will do business again.

I'm sure the joke has been made before: Advatage is the rental company that likes to take Advantage of you. While recently dropping off my car at Newark Airport, I realized once there I forgot to fill up with gas before dropping off my car, an honest mistake. I asked if I could leave the grounds to go fill up the car with 9 gallons of gas. Nope. Once you're on the property you can't leave. And then they charge you $8.99 a gallon to fill up, a 540% mark up from what gas cost at the time (about a $1.55-$1.69), resulting in an additional charge of nearly $100 on my weekend rental. What's worse is the service that followed - charge immediately went to my CC, and nobody inside seemed to care about a first time customer's experience. I even wrote into their customer support when I got home, waited a few weeks, and got crickets. $4.99 seems like a more appropriate figure for a marked-up gallon of gas, $8.99 is pure price gouging. Next time I would rather go to a reputable rental car company with better customer support. Renter beware.

Advantage - Las Vegas Macarran Airport This company is a joke - we booked a car in advance and arrived in the middle of the night - NO CARS AVAILABLE! How is that possible when they know we will come and pick up the booked AND prepaid car?? It is close to what you could describe as fraud - to sell something you dont even have. They asked us to show up the day after in a taxi - and when we came the day after, they STILL had no car. They told us they could not refund the taxi ride, even though they asked us to bring receipts and they would refund - suddenly we would have to file a complaint with the head office in order to get something back. I have never experienced customer service this bad and rude!

We reserved with Advantage, arrived a bit early. Amazingly, no cars in our class available, but we can upgrade for another $10 per day. Really......When we walk out to get our car in another hour, there will be plenty. Obviously a play for money. We are willing to pay for another hour, but want the car we reserved. If you are late, they penalize you. Poor customer service.

Worst experience ever in renting a car in Venice, Italy. Arrogant people, trying to get all the money they can from you. Client Service is a mess. What is this company ?!!

Over the past years we have rented more than 25 cars from different companies, but this was the first and very last time we rented from Advantage!! We rented the car in January 2013 from Nice Airport. First of all the rental company was difficult to find, and not placed together with all the other rental companies. When we received the papers from the rental company our first bad experiences began: We were informed that we would receive the car with a full tank, and that we should return it with a tank as empty as possible, as we would have to pay for a full tank afterwards - at a fixed price higher than we could have filled it up for ourselves!! And as we had only rented the car for 5 days we only used 2/3 of the fuel, but had to pay for a full tank! Furthermore we were informed, that if we returned the car dirty inside (which was explained to us as full of garbage etc.) there would be an additional cleaning fee of 15€ When we received the car it appeared to have covered more than 60.000 km. The outside of the car was full of dents and scracthes. Inside the car we found dirty seats, and on the passenger seat there was a hole burned by a cigarette. We complained to rental company, but they just made a note in their papers about it. When we made the first stop, we also found out that the hinge for the glove box was broken, and so was the hinge for the hat shelf! When we returned the car after 5 days, we were very careful that the car was completely empty and with no dirt anywhere. Nevertheless we were charged 15€ for cleaning on the invoice. I refused to pay that, an they removed the "cleaning line" on the invoice, and I accepted (as they had my credit card informations the amount would be charged automaticly) After having argued with the guys in the rental office, I was a bit in a hurry to catch my flight, so what I did not see, was that they had NOT changed the final amount!! - so the final result was: At Advantage we ended up paying about 20% more for and old faulty car, than we would normally have paid at any other rental company for a nice new car!!!