AdvantageReviews of advantage.com

The worst car rental service ever. They made us pay twice for an insurance that we already paid during booking process. We had that insurance on our voucher and they said it didn't count. We asked them many times to call the customer assitance of the site we used to made the reservation (easyrentcars) to fix the problem. We don't speak the language well and plus, calling an US number with our italian phone plan would have costs us a fortune. They always said no. We stand at the counter for about an hour to solve this, we stay there with a 1 year old boy after 12hours flight and receive no help at all. So, we had to pay this insurance again, 15$ per day, per 15 days of rental. After one month of discussion Easyrentcar customer assistance finally managed to get us a refund but only for half of the price we paid. For those who travel with children: child seats were all dirty and ruined. I know that because they send me in a room full of child seats to pick one.

We had a great experience. The shuttle was waiting at SFO, the driver was friendly. The staff when we got there at midnight were as friendly. Reviewed gas prices, tolls and it was quick and easy, the car was ready and off we went. Drop off was as fast and the shuttle driver brought us to our gate. Our overall experience with them has been great.

1.0 star rating 9/17/2018 Very poor customer service at ARC Las Vegas McCarran airport branch spoilt our road trip - avoid at all costs! Overcharged me 2 days satnav rental at 40USD and then ARC would not adhere to the guaranteed rate provided on email and website screenshots from their booking agent at Europcar. At booking desk I was encouraged to upgrade to platinum protection for 7USD per day and then found at the end of the rental that they wanted to charge me a further 6USD per day for Personal Accident Insurance on top when I had not agreed to this! Guaranteed rate clearly included satnav in the price but Claudia & her manager (Kaela DeMatteo) at ARC unable to accept this despite clear documentary evidence to the contrary. At the end of the rental we reported to Claudia that the car was unclean as we found a half-empty bottle of Barcardi (photo below) in the boot. Rather than addressing our concerns around this Claudia adopted a defensive stance and sought to criticise us for not reporting the bottle until the end of the first day of the rental. She went further and sought to suggest that we were just raising the bottle as leverage around the guaranteed rate problem. Ridiculous! Claudia - it's kind of hard to report a bottle found in the boot when you are in the Red Rock Canyon with no mobile reception! Claudia & Kaela could have resolved this by simply refunding me the 20USD charged for satnav but would rather see me leave a very dissatisfied customer. I emailed Advantage customer services yesterday and have not received any response or acknowledgement and Kaela has not responded to my email last Friday.

Rented a car for Sept long weekend and denied the insurance and other extras that the Rep mentioned. But she NEVER EVER mentioned about the toll admin charges. Apparently, I took a toll accidentally and it charged 0.86$, but the rental company charged 25.86$ on my card. When I called the customer care agent and said, if only the representative should have mentioned this, I would have either expected my charges or if she had given any other choice to not be charged such high admin fee, I could have taken it. But NOTHING was mentioned or offered. And the Rep mentioned, its a clause in the FINE PRINT at the back of the agreement and its at the very end, bullet point 8, about these charges. I was like, 'who reads all that? The things which the rep offers, is what we care about and she should have mentioned it and I could have gone for anything cheaper than 25-50$ admin fee'. And she was RUDE enough to say, you have to go through fine print. Well, lesson learnt. 1. NEVER rent Advantage I have rented with so many other car rentals and no one over charged me like this. And whatever is the toll charge, will be put on the card after a week's time. So, always ask about these charges in advance and if you are at Advantage, just skip it! You are better off going to other rentals

Hired a mid size SUV from San Francisco Airport. Car hire is a reasonable distance from the airport, but no problem there, good shuttle. At the desk, I was told they have no size of car that I ordered. Told to come back the next day and maybe they would have one. Sent away with a standard family size car. Arrived the next morning to receive a small jeep, no way mid sized SUV, but better than the original car. No way to fit luggage for four people in though. Returned a few days later and managed to get a larger SUV, the day after, the engine maintenance warning light came on and noticed the tyres were very worn. Eventually got to another advantage office in Vegas. In fairness, the experience improved a lot here. I was given a good car and in good condition. Overall, spent a day of a 14 day holiday sorting out rental cars with a couple of very poor customer service people, others were good and helpful. Final nail was getting charged £70 with no invoice or explanation. When I queried with advantage, they removed the charge. This could have been a simple mistake, but my brother in law had the same charge, so I expect they hope you will just accept the charge. Worst car hire experience ever, do not use this company.

This review is for Advantage Rentals, not for Wisecars. Picking up the car: they just pointed at it. No one escorted me to the car to show me anything or ask any questions or even tell me which way to go to get out of the airport garage. So after driving around 3 levels, I finally figured it out. The day I was supposed to come back, the tire was flat. Took it to a Sears Auto where they told me the tire pressure monitor was broken and the tire had likely been leaking air for days. They were unable to repair the tire, nor did they have a replacement in stock. This was a Sunday and they were the only place I’d found to be open. Long story short I bought a tire gauge and drove the 4 hours to the airport, stopping to check/fill the air in the tire. I had to pay $99 to reschedule my flight because of the flat. Arrival: I informed the girl at the counter of my dilemma and she snapped back that they weren’t going to refund me for that. I realized I’d left a bag in the car and went back to the drop off point to check. I was met with 3 or 4 attendants rudely shrugging their shoulders, yelling “I don’t know where it is now!” when I asked about the car I’d just returned. Finally a guy offered to go up to the next floor and look for me. He came back with my bag and I was very grateful. I will NEVER use Advatage again. Aside from just being horribly rude, they let me leave in a broken car with no spare tire. I had told them my destination was 4 hours away. Guess it’s all about the money. I mean, I can’t expect them to care about my safety, right? If that’s important to you, I’d steer clear.

There is a reason (more precisely, during my recent experience at LAX I found several) why Advantage often prices car rentals lower than its competitors: -- Rental counter staff make up new rules and restrictions to sell additional insurance to unsuspecting renters. I am generally well prepared to deal with these shenanigans (I maintain permanent car rental insurance), but at my rental in late July, Jose at Advantage LAX simply declared that the full insurance package in my Europcar rental voucher (Advantage is Europcar's US partner) had been 'invalidated' due to my use of a New York State driver's license. The voucher stated no such condition, but I was forced to purchase new insurance at a cost of more than $100 -- otherwise I would have been stranded in the industrial area near LAX in the middle of the night. -- Rental car stock is poorly managed and old. I had booked (and prepaid for) a full-size SUV, but the rental agent tried to persuade me to accept a small SUV or van instead, claiming that no full-size SUV was available. When I insisted on being given the proper car type, a Hyundai Santa Fe was found, but it was extremely old (with more than 40,000 miles on the odometer), dirty, and significantly damaged. -- The first impression is telling: While mainstream car rental companies operate professional-looking and clean shuttle buses, those used by Advantage at LAX are old, dirty and smelly, with poorly functioning air conditioning. Conclusion and advice: It is worth paying extra to secure a rental with a proper provider.

Rented a car at Denver airport. There was not 1 advantage to renting a car from Advantage. Please, just don’t!