AdvantageReviews of advantage.com

DO NOT.. I REPEAT DO NOT USE ADVANTAGE CAR RENTAL. IT is a TOTAL Rip Off. Here is the NEW PLOY. The CON artists at the front desk will tell you their gas is cheaper so just bring it back and they "will take care of it". I told them I was only going to use the car for about a quarter of a tank. "Thats OK.. we will take care of it". They took care of it all right. I bring the car back with a 3/4 of a tank. I get my bill and they charged me $40 dollars for the gas. In other words, they charge for a COMPLETE tank, no matter how much you use. In addition, there are other HIDDEN charges that they don't tell you about, for instance, a Concession FEE of 7 bucks, CFC charge of 8 bucks. You get the drift? Stay away from these CON Artists. It is a TOTAL SHAM and RIPOFF. USE UBER. It is a whole lot less expensive.

I rented a car with them through expedia. It was for a pickup in Germany. The problem was that no one at the airport knew who advantage car rental was. I called customer service for advantage and they flat out told me that they did not care that we were stranded in Germany. All they did was to give us a local number in Germany which is a bit confusing to use on an At&t phone from the U S. We spent an hour and a half in Frankfurt trying to find out who if any would handle our reservation. DO NOT USE ADVANTAGE CAR RENTAL.

I should have read the reviews on Trustpilot before I hired a car from them: GOOD STUFF The standard of the car was good, their charges were lower than other competitors. BAD STUFF I hired the car from O’Hare in Chicago and was given an EZ pass for the toll roads, I was charged $12.99 a day for a six day hire for this DESPITE me telling them I was travelling outside of Illinois in states with no toll roads (WI & MN) - so it resulted in charge of over $90 which I didn’t need to pay... Emailing customer service got me nowhere and they refuse to see that they mis-sold me the EZ pass. Their customer service representative ended their email with the line I hope we will get the opportunity to serve you again... Guess what? No, no you won’t!!

I rented a car from Advantage in April 2019. The car was returned on time and I was given the receipt. About a month later I received a bill for outrageous toll charges. When I picked up the car, I declined their toll pay service since I had my own portable toll device for Florida where I rented the car. I called them for an explanation and could not get one. They passed me onto a separate company or division called Ecare. I called them and waited on hold for more than an hour but eventually I got through. They told me to give them a copy of the Toll Authorities bill, which I did. Nothing for weeks but after I disputed the charges with Amex, I got a reply saying they would refund me $50. Eventually, I got credited with only $25. I reopened the dispute with Amex. After four emails to ecare I have not gotten a response. I believe they are forcing people to use their WAY overpriced toll service and then make it almost impossible to dispute their (late) bill). I was lucky that I was in the US so waiting on hold for one + hours didn't cost me anything except time. I pity anyone from overseas that has to deal with them after the fact. DO NOT RENT FROM ADVANTAGE OR EZ CAR!!!!!!!!!!!!!!!!!!!!!!!

We had rented through orbitz, and when we arrived at the rental counter is was incredibly busy so we quickly went through the paperwork. After driving away, we noticed that they had added collision insurance to our bill (which caused it to be twice as much as quoted by Orbitz!) without confirming or asking us. We called, requesting to get it removed (since our car insurance covers rental cars) but they refused and Orbitz said there was nothing they could do.

reserved car online then picked it up in Las Vegas they told us we were getting a Jeep when we went to pick up the car we got a Jeep Renegade crappy little jeep we bought the fuel there and when we returned it we had only used 1/4 of the tank they refused to refund us any money. I would Recommend not using them and Using Alamo they are 100% better

Was deceived by the agent, was told there was bad weather in Jackson hole and that we needed to upgrade to a 4 wheel drive, it was sunny and in the 60s the whole week. I was also told that there were several tolls that we would go thru and that purchasing the toll pkg would be to my benefit, we DID NOT go thru one toll. The agent knew where we were headed, he asked, so he totally deceived me knowing that I was 100% unfamiliar with the area. Very unprofessional. I will not rent from here again

On 5/16/19 went to the Advantage Chicago OHare location to pick up RESERVED minivan to move my daughter home from college. Was informed all minivans and larger vehicles had been given out. Was offered a compact car instead. I asked what could be done; was told "They could do nothing" and other rental companies might have a same-day rental minivan. I asked what would happen if I was there with 5 children off a flight for vacation. Told same answer because "They had no minivans; nothing they could do". Staff was not rude just matter of fact. Apparently this is Advantage's normal business practice. Never will I reserve a car from them again- BEWARE.