AdvantageReviews of advantage.com

If I could give -1 star I would. After waiting over an hour in the queue at Boston Airport we were told that the car we had booked would not hold all our luggage. We argued till we were blue in the face but at the end had no other choice than to upgrade, at a cost of around $180. When I complained to Car Trawler, who I had booked through, I was informed that "I chose to upgrade". DO NOT use these people!

My worst car rental experience in many, many years. Car was high mileage and flashed a computer warning, during the entire rental period, to return to the dealer. Picked up car at night after just it was brought inside after a rainstorm. Because the car was still wet I missed a very small windshield crack on initial inspection that my wife noticed the next morning. Being honest, I pointed out the flaw to the agent upon returning the car. NOW I'M BEING PENALIZED FOR MY HONESTY AND CHARGED FOR A DAMAGED WINDSHIELD!! I will NEVER rent from Advantage again.

Good price BUT ....when I got to the counter at the car rental center at the Phoenix airport they said they had no cars available! The same applied to the 3 people in front of me and the 15 behind....and their advice .... go to the other dealers and find the best deal or take an Uber and come back tomorrow...I got a car with Dollar at a much higher last minute price but thank goodness for Expedia who I had originally booked the car through and they stepped up and helped put with the difference. Kudos to Expedia. When they contacted Advantage on my behalf, the response they got was “we guarantee the price but not the car”....really? No wonder they can offer a cheap price if they don’t honor their agreement ... Bottom line - Stay away from dis-Advantage rent a car but do use Expedia for your bookings

We had a car on hire from orlando airport through advantage, at 10pm at night after being up traveling for 18hrs we were told by the desk clerk that we must take the $20.00 per day toll pass from them as the toll no longer take cash,i phoned my parents from the desk as they arrived there 3 days before us and they too were told the same thing by the same people at advantage,funny as they never took up the offer and every toll they came across DID TAKE CASH , so we were out right lied too our faces,even the virgin reps were warning People there,Now we come to the car,it was in such bad condition on the outside the women booking it out didnt even do a check form for us to sign,(alarm bells should of rung) but like i said we were so shattered and with a young one in tow we just wanted to go to bed.2 days before coming home it was raining and we went to stop at a set of traffic signals when the car left the road,on inspection of the front tires they were bald,Now i have been in contact with advantage car hire through my holiday company and there reply was Its your fault for not checking the road worthiness of the vehicle before leaving our pick up point. Then proceed to tell me they are billing me for over 160.00 for non payment of tolls,i have asked for proof of the non payment and as of yet still not provided any official documentation. PLEASE IF YOU VALUE YOUR FAMILYS SAFETY USE ANOTHER COMPANY as this one seems to have no interest,I have all the emails and replies and photos of the car should anyone have any doubt in what im saying.

I don't normally write reviews but people need to know about Advantage Rental car. I know the usual tricks and scams hire car companies try such as, extra insurance, fuel policies, damage to cars etc. So when I arrived at the desk I knew I did not need anything else. I was offered the EZtoll pass for the 3.5 weeks I would have the car. I declined this and it was noted in the rental agreement. For two days during the rental we decided to use a toll road. I stopped at the toll plazas to pay the attendant cash. Then one of the attendants said you don't need to pay the Eztoll pass in your car is active. I explained its not suppose to be active and I want to pay cash. So they asked me "so you want to pay twice?" Yes I did and paid cash and got receipts from every attendant. I changed the Eztoll pass to the on position to see if it made any difference but whether it was on or off it was still transmitting to the toll plaza that it was active. I paid all the tolls with cash. One problem arose when I came off the toll roll and the toll plaza on the exit ramp did not have an attendant. I still stopped and placed my money in the coin hopper. But for this toll I was unable to get a receipt as the Eztoll pass had activated the toll booth and paid automatically. On returning the car I explained the situation to the manager and he said it happens all the time and they were changing the toll passes to try and stop the transmitting when they are suppose to be off. He took copies of the receipts an said it will be fine. A week after I arrived home there was a charge of $60 on my credit card. I emailed Advantage to ask why. The response was "tolls and 2 x $25 penalties for not paying tolls". I explained the above situation and that I had paid. The lady at Advantage Customer service (term used very loosely) said I hadn't paid. I asked for evidence and they sent me a statement from HTA LLC which is toll pass company. It had 5 apparently unpaid tolls, however I had the receipts for 4 of them and the 5th one was the exit ramp which didn't give a receipt (but I had a photo on my phone showing "Toll Paid, Thank You"). I explained again to Advanatge the situation but omitted the fact I had receipts to match the apparent unpaid tolls to give them the opportunity to demonstrate due diligence and show there honesty. They insisted I had still violated the tolls. So on the next correspondence I sent a copy of the 4 receipts. No apology for the accusations made against me but she did refund the $50 but wanted to keep a small amount for the toll I did not have a receipt for (even though I had a photograph). If I hadn't kept the receipts I would have been scammed out of the whole $60. Firstly the Eztoll pass should have been disabled. If Advantage can not disable it and it automatically pays for a toll which means the receipt button on the toll booth doesn't work why should the customer have to pay a penalty? Secondly HTA LLC and Advantage charged 2 x $25 for toll violations, which is impossible on two counts, firstly the Eztoll pass was active by Advantage's incompetence to disable it and secondly I paid the tolls with cash and got receipts. So there was no toll violations, in fact all the tolls were paid TWICE. But they will try and scam you for toll violations ($25 per day), YOU MUST KEEP THE RECIEPTS to expose this scam. They do not care in the slightest about you or customer service. Even in the face of hard evidence that you are right and they are not only in the wrong, but clearly tried to scam you they will still insist you are wrong and they are right.

Collected my car from George Bush International in Houston. Provided with a battered car with terrible mileage, a destroyed front bumper and the engine warning light on one week in. The headlights didn't even work properly. When challenged upon collection the response was those are the keys you've been given, thats the car you've got. Would NEVER use again. To top it off, we didn't even receive the full deposit back as they had taken a chunk out for *Taxes* that had never previously been mentioned.

DO NOT RENT FROM ADVANTAGE OR EZ CAR RENTAL AT RSW AIRPORT- FORT MYERS Dec. 30, 2018, 2:44 p.m. We had the most terrible experience the ADVANTAGE CAR RENTAL at Fort Myers airport. First off, Advantage while it was a bit cheaper than the on site companies ( Hertz, Thrifty etc), it was off site, we took a shuttle about 4 miles away to the rental counter. When we arrived, there was ONE person working and about 12 people in front of me in the line. It took us almost 45 minutes to get our car. When I began the rental process, the clerk asked me if I wanted their OWN insurance and I clearly told her NO, that I had my own insurance through my credit card. She then quickly told me to initial an electronic document in 5 places accepting the terms and not explaining them. When I returned my car, they charged me an additional $152 dollars for additional collision damage and told me that I initialed this on the agreement, clearly an underhanded and unscrupulous way to get more money from the rental. I called and sent emails to the head office and they refused to do anything for me. Further, I twice had to fill up the tires during my 5 day rental, due to two separate low tire pressure warnings, which I then called the head office to inform them and I was told credit for my troubles would be handled upon return. Not only did they NOT credit me anything for my hassle, ( I was told that tire pressure warnings were common for cars) but I was charged this additional insurance, which I mentioned earlier. The very RUDE person at the desk, Jamie, said I needed to call back the manager ERNESTO and would not help me. I tried three times to call the direct location but they would not connect me directly. If I could give this no stars I would but that is not an option. FORT MYERS AIRPORT- EZ /ADVANTAGE CAR RENTAL COMPANY WHO CLEARLY OFFERS LOWER RATES AND THEN MAKES UP FOR IT BY RENTING INFERIOR CARS WITH ISSUES AND ALSO DUPES THE CUSTOMERS INTO ADDITIONAL INSURANCE MONIES WHEN I CLEARLY TOLD THEM I WAS NOT INTERESTED. THE FACT THAT THEY RUSHED ME THROUGH SIGNING THE AGREEMENT WAS UNDERHANDED. I HAVE CONTACTED THE BBB AND CONSUMER PROTECTION AGENCY ABOUT THIS . DO NOT RENT FROM THIS COMPANY.

We went to pick up our car at MCCarran airport Las Vegas Sept 14th 2018. I had booked the car through Easy Car Rental online not Advantage. At the desk the Advantage representative refused to release the car until we paid Rental Liability Protection. I pointed out that I had paid third party liability with Easy Car Rental. The representative still refused to release the car. Having no choice as we were stuck out at airport I ended up paying 309.26usd for the Rental Liability Protection which is an option I did not need. I brought up my case with Easy Car Rental, after many emails and weeks, Advantage did refund 50% of the amount paid. They have flat refused to refund the full amount. Should Advantage be allowed to treat customers this way? Can anyone suggest how this practice can be stopped as I see from other reviews the company only rate one star. This would be zero if possible.