AdvantageReviews of advantage.com

They were not clear in their charges when they upgraded us at the counter and we ended up paying double our original online price.

Advantage offers lower rates than several other rental car companies, but after my most recent experience, I'm not sure it's worth it. First, The elapsed time from waiting for their shuttle bus to getting our rental car was over an hour. Second, their options for handling tolls are very expensive. Option one: activate their EZ Pass at $25 per day for the duration of the trip. Yes it covers unlimited tolls, but for an 11 day rental, the cost would have been $275...and we were only going to be on toll roads twice for a short distance each time. Option Two: Pay $25 admin fee + cost of the toll for each toll incurred. While better than paying $275, $50 in admin fees for $7.90 in tolls is usury and ridiculous. Furthermore, the day after incurring the tolls, I attempted to pay the toll agencies directly using their "pay by plate" system, only to learn that Advantage has a block on their plates so the consumer can't pay their own tolls.

I rented from the MCO Orlando Airport. My car would not start the next day. My car died on me 3 times in 4 days. I called customer service and they just told me to take it back which would have taken me 4 hours of my vacation. I had to buy jumper cables in case I was stranded somewhere in the FL heat with my 85 year old grandfather. My hotel staff jumped my car on several occasions. Advantage does not maintain their vehicles and did little to help with the situation. I had the battery tested at Advanced Auto parts and they confirmed the battery was bad. They told me I would have to pay $52 per service request to have someone come out and jump my car even though it was their fault. When I returned the car they only gave me half my money back and did not take any blame for not maintaining their vehicle. I would NOT RENT FROM ADVANTAGE. They do not care and they do not maintain their cars.

DO NOT RENT FROM ADVANTAGE! Same thing happened to us at the Las Vegas airport. We did not want the OPTION of CDW. The clerk said that it was a state requirement and basically threatened that I HAD to take it..."just initial here". My daughter and I both questioned this several times and clerk repeatedly said it was REQUIRED. Talk about pressure. We had proof of our insurance that we were covered under our current policy and did not want what girl said we HAD to have. The employee LIED and misrepresented the facts of what was required. The Las Vegas airport agency is disreputable in their dealings to generate revenue. Their underhandedness cost us over $120! I have emailed them but have not gotten any satisfaction. Now, they are just ignoring my emails. Please do NOT use Advantage. Next time, I will gladly pay more to rent elsewhere. The main reason I rented from them in the first place is that, on the website, it said that they were located at the terminal. The other rental agencies listed said you had to take a shuttle to get to theirs. This is a lie as I, along with grandchildren and luggage, had to take a shuttle to the Advantage location.

Rented in FLL airport terminal on 7/3/19 a.m. Had to wait only 2 agents on the day before the FOURTH !! It wasn't even busy yet imagine when it is busy. Very slow !! Romel, the service agent couldn't crack a smile if he even tried. Very poor customer service interaction; actually no interaction at all. Had an attitude b/c I wanted to verify the charges.

Appauling customer service. Booked via AutoEurope. We told our server Jose from the beginning that we did not want any extras he then told us to sign "here, here and here" and we could be on our way. Much to our shock we were charged $169 extra at the end of our trip. Of which we told Jose that we did not want. We challenged this with AutoEurope and Advantage due to the mis-selling of this extra insurance. It has taken almost 6 weeks for a response from either party. Without an apology or ownership of their mistake. The customer service is appauling from both companys. Car we recieved was hardly road worthy - didnt even have a back wind screen wiper. If i can help 1 person not to be stung in the same way that he have. Dont believe their cheap prices because there is always an added extra that you will be stung with.

My wife and I are frequent travellers, and we rent cars often. We have used a variety of different companies. In June, for the first time, we used Advantage EZ Rent A Car at The Denver International airport. Note* We know that some companies train their employees to try to get extra sales from each customer transaction, so we are careful with what agents say and the offers and fine print that they provide. LORENZO, our agent, convinced us to take an upgrade which worked out fine. But he also pressured us into taking the E-Z Toll Pass with the rental ($9.99 USD/day x 9 days=$89.91 USD). We declined but he persisted that it would be very difficult to avoid the tolls which have very expensive penalties if you go through even once. He specifically said that besides the toll charge each time you go through there is a $25 penalty if you don't have the E-Z Toll Pass. Which, FYI, I just went onto the Colorado E 470 Toll Website to see if that was accurate, and it is not. It is a $5 late fee, not $25. The $25 is if you don't pay after several notices and months of tardiness. So that was lie #1. LORENZO said that "if you don't go through any tolls, the amount will be refunded." Based on that condition, we accepted and agreed on the rental. WE WENT THROUGH NO TOLLS; WE AVOIDED ALL TOLLS DURING THE TRIP. Upon returning, we awaited our rental invoice watching to see if that E-Z Toll charge would still be on the bill. Sure enough it was! Which we had a feeling it would be. So we phoned the 1-800 number on the invoice and spoke to a representative to file a complaint and ask for the refund. After explaining the situation, the agent was not able to authorize a refund. So I asked to speak to a supervisor or manager to resolve the issue. He escalated the complaint to a Denver manager (Natalie) to make a decision. He gave me a complaint number, and said the Denver manager would phone us back outside of 48 hours. We left us at that on Thursday evening. As of Monday evening, we had not yet received a call back (surprise surprise), so I called the 1-800 number again. The new agent informed me the Denver manager had made a decision on the complaint not to honour the refund. He didn't have a reason to the decision or why they hadn't returned the call. So, I explained the details again to him. He didn't seem to care. I asked him if he thought it was okay for Advantage employees to lie to their customers? He was quiet and didn't know what to say. I asked to speak to his supervisor. It took over 30 minutes, and the agent kept coming on saying she was busy but could I hold. Eventually, he even said the supervisor authorized a 20% refund. I said it was 100%, or I wasn't getting off the phone. I was transferred to a Sara G. (she wouldn't give us her last name), but her employee number is #30661. She was the top supervisor. But who knows if anything they told us is true. She was very hard to understand, the sound was quiet and muffled. She quickly went into a long 'fine print' rant saying the contract was already closed, and the Denver Manager had made the decision not to give a refund, and that she could only offer us a 50% refund on the charge. I declined. I again asked her if it was okay that the Denver agent Lorenzo straight up lied to us? She didn't address my question... We didn't use one toll, and in fact it was really easy to travel around Colorado and the Southwest without going through any tolls. This is a really short version of everything that was said, but in short an employee lied to us, the company didn't honour their commitment, and don't care that they are scamming customers. In the end, she gave us an ultimatum: take the 50% refund, or the call would be disconnected. How is that for customer service? We took the refund, but we will absolutely, 100%, NEVER USE Advantage Rental Car Ever Again. Customer retention is important in business, android word of mouth. No matter how big the company is.

Such a pathetic company. I delivered the car to them with a completely filled tank and they think it is fair to charge me 165$ to fill the tank with 16.6 gallons of 9$/gallon fuel?! Even if the tank was not filled, everywhere in the area you fuel up for 2.4$/gallon. Next to that they stated on the form that I would only have driven 104 miles while that should have been at least 2500 miles. They probably cheat with the milage on the cars too. Filling in a form is not their strongest part apparently... milage is wrong, level of the tank is wrong, the only thing they did get right was the time I delivered the car. They are just a scam that try to get some extra money out of you and probably do it to dozens of customers so that if some don't take action they can steal some money of us. Do yourself a favor and NEVER rent a car here.