AdvantageReviews of advantage.com

very terrible customer service. Customer service told us adding a second driver was free and then charged $14 per day on my card after.

Every aspect was an issue..I had to walk across the airport to an elevator and then across to the other side of the airport where they kept the full size cars. When I got there he gave me paper work and told me to come back if there was an issue..the car was all smashed up on the passenger side and I told him I didn't want a car that had been in an accident. He gave me another car and it was diesel do had to go back again and then the 3rd car was ok. Returning the car was once again an extremely long walk to the opposite side of the airport. It's not fun when you have luggage and after traveling you have to deal with stuff like this. Won't use Advantage again! oh and i had to go through a toll off the exit bc it was not manned by anyone so i called Florida Turnpike immediately and they told me i could send in the $1.25 so i did right away! she said call your rental car company and let them know. I did and it took me 3 days to get through, when i pressed 2 like it said it hung up. I finally got through to the toll department and she said there is nothing she can do, I will probably get a fine by Advantage...good and i'm probably dam sure I won't pay it! I'll fight it with my CC company!

Never rent car from them Worse car rental experience ever they’ll charge me almost 200 extra dollars saying I returned the car half empty and charge 40 dollars for some bs fees.

We booked a car through EasyRentCars.com at a very good price, we were impressed with the price and ease of making the reservation. We were so impressed we recommended them to our family who also booked through them. Our nightmare began when we got to Advantage Rental Car in Maui, HI. When we got to the counter after waiting approximately 1 hour, we were informed our reservation was Easy Rent Car reservation was cancelled but we had an reservation with Advantage for 3 times as much! I was told by the counter person and supplied with paperwork notating that Easy Rent Car contacted me verbally to inform me that the reservation was cancelled and no money was charge to my credit card. I was informed they had the same problem earlier that week and a manager accepted the original price the customer was charged through Easy Rent Cars. I was assured there was no manager on duty at the time and that I would be contacted within 2 days by a manager that could resolve the price difference. I was given all of the paperwork informing me who would be calling as well as the names of the Easy Rent Cars contact and the Advantage Location Manager. After traveling 8 hours to get there and waiting an hour to get helped the counterperson assured us the difference would be taken care of by a manager in the next few days, we decided to take the car. We NEVER received a call from any of the managers even after I had called and left a voice mail asking the Location Manager to please call me. After receiving no reply for the week we were there, we were very frustrated. When we returned home I discovered my credit card was charged by EasyRentCars.com and Advantage Rental Cars. I warned my family about their reservation and they discovered they would have ran into the same problem so they cancelled their resevation and made one through a reputable rental company. After filling out several negative surveys from Advantage, we never received any contact from them about our experience!

Avoid if possible. Arrived at Phoenix airport for a 2 p.m. pickup. Did not get the car until 4 p.m Car upholstery was fabric (not a problem there) but back seat had a hole in it. When I received my credit card statement, I found an additional $137 charge on it. It took me 45 minutes to get to the bottom of it. Apparently I had signed for collision damage waiver. I had made it CLEAR to the young man that I did not want any additional insurance. I never buy additional car insurance at the counter. He must have still added this and in my hurry to sign everything an finally get out of Phoenix airport I must have initialed it. When I called to complain a very capable customer service agent by the name of Alfredo agreed to give me 50% off the service I had verbally rejected at the counter. Better than nothing, but I no longer trust the company. I will try to avoid renting from this company in the future.

Flying in from Uk We pre booked what we believed to be s Europcar car via Autoeurope website. But the rental Voucher said Advantage. The Advantage desk staff said all rental cars in Florida now have toll passes built in and our own toll pass device wouldn’t work as their built in Toll device would override this. She even showed a plastic replica of the Toll device to reinforce the need to pay extra to take this inbuilt device. We declined and set our own satnav to avoid all toll roads .But other customers could feel pressured & duped by this underhand practice. They desk staff are lying to customers as private Toll pass devices do still work. We were also told our receipt would be emailed to us but as yet have received nothing. We have never used this company and will never use them again. It left a bad taste being blatantly lied to. Tourists beware.

i rented a Kia Optima on 3/21/19 and returned the car on 3/25/19 in Las Vegas NV. The counter pushed the gas price of 2.75 a gallon and that it was cheaper than the local gas price. I was told I would only be charged for the gas i used. Sounds good, right??? Wrong!!!! I returned the car with the gas just below 3/4 of a tank and I just received my bill of $58.43. WOW! I called Advantage customer service and the told me they automatically charge for a full tank of gas - 32.5 gallons!!!! What a rip off!! SO CUSTOMERS BEWARE. DON'T FALL FOR THE CHEAP GAS FILL UP!!!!

WARNING - BAD TIRES ON THEIR CARS - NEVER RENT FROM THIS RIP OFF PLACE. They rented me a car with BAD TIRES which started to go low as soon as I drove away, and I filled it with air and drove to another city. When it kept going low, I called to tell them and they told me to change the tire, even though I was near a tire repair place. I explained I needed to have it repaired and wanted reimbursed. I got a person who barely spoke english and seemed mentally incompetent. Two days later after repairing the tire it went flat again. I called them AGAIN and they said a manager would decide if I would be reimbursed. I was told by the tire repair place I had to replace the tire, not because of the recent repair I had done, but because of an OLD plug in a bad place on the tire that could not be repaired. I spent $230. dollars and was told by Advantage to bring in the OLD damaged tire and they would decide to reimburse me or not. I RECEIVED HORRIBLE CUSTOMER SERVICE when I brought the car back to the airport. Now they REFUSE TO REIMBURSE ME for the new tire, when it was not my fault they rented me a car with terrible tires. Also they say there are no notes on their system that I called, even though I called twice to discuss this before having tire fixed, and got mental handicapped people who could barely speak english and were incredible stupid. It is not my fault their employees do not do their job. HORRIBLE CUSTOMER SERVICE AND RIP OFF PLACE. DONT RENT FROM THEM.