Advanced Truck PartsReviews of advancedtruckparts.com

Response from Advanced Truck PartsFeb 23, 2026

We’re very sorry to hear about your experience and understand why this situation would be frustrating. First, we want to address the concern about receiving used parts. At Advanced Truck Parts, we clearly identify whether a product is new, OEM, remanufactured, or used in our listings. If there was any misrepresentation or misunderstanding regarding the condition of the part, that is something we take seriously and would like to review immediately. Regarding the replacement shipment, we also understand your concern about paying for UPS 2-Day Priority and receiving the replacement via DHL Ground. When expedited shipping is selected — especially for semi-truck and heavy-duty truck parts — customers expect that same level of urgency for replacements. If a different carrier or service level was used without proper communication, we apologize for the frustration that caused. We would appreciate the opportunity to review your order details and shipping records to determine exactly what happened and see how we can make this right. Please contact us directly with your order number so our team can investigate further. Your feedback is important to us. We strive to provide reliable commercial and diesel truck parts, accurate listings, and shipping services that match what our customers pay for. We hope to have the opportunity to resolve this properly.