Advanced Truck PartsReviews of advancedtruckparts.com

Response from Advanced Truck PartsFeb 23, 2026

We are truly sorry to read this and completely understand why you’re upset — especially after paying for Next Day Air to get your truck back together. Receiving a shipment that is damaged, missing parts, and then not receiving the follow-up shipment as promised is not acceptable. We also take concerns about communication — including being told parts would arrive Saturday and they did not — very seriously. That is not the level of service we expect from our team. When it comes to semi-truck and heavy-duty truck parts, we understand that delays directly impact your business, downtime, and revenue. If there was damage in transit, we should have moved quickly to correct it and clearly communicated realistic delivery timelines. We would like the opportunity to immediately review this situation, including the shipping method, tracking details, and internal communication. Please contact us directly with your order number so we can escalate this and work toward a resolution as quickly as possible. We value every customer at Advanced Truck Parts, and we sincerely apologize for the experience you’ve described. We hope to have the chance to correct this and restore your confidence.

Response from Advanced Truck PartsFeb 23, 2026

We’re very sorry to hear that your package hasn’t arrived and that you’ve had difficulty reaching us. We understand how frustrating that is — especially when you’re waiting on important semi-truck or diesel truck parts. If a shipment is delayed or appears lost in transit, we want to step in quickly and work directly with the carrier to track it down or file a claim if necessary. Not being able to get someone on the phone only adds to the frustration, and we apologize for that experience. Please email us your order number (or resend it if you’ve already reached out) and reference this review so we can prioritize your case immediately. We will investigate the shipment status and provide a clear update as soon as possible. At Advanced Truck Parts, we aim to provide reliable commercial and heavy-duty truck parts with dependable communication. We appreciate you bringing this to our attention and look forward to resolving it for you quickly.

Response from Advanced Truck PartsFeb 23, 2026

We sincerely apologize for the mistake. If we shipped the wrong item, we understand how frustrating and disruptive that can be — especially when you’re waiting on critical semi-truck or heavy-duty truck parts. Accuracy is extremely important to us, and we regret that we missed the mark on your order. Please contact us directly with your order number so we can verify what was shipped and arrange a prompt resolution, whether that’s sending the correct part out immediately or coordinating a return. At Advanced Truck Parts, our goal is to provide the right commercial and diesel truck parts the first time, along with fast and dependable service. We appreciate you bringing this to our attention and the opportunity to make it right.