Advanced Truck PartsReviews of advancedtruckparts.com

Response from Advanced Truck PartsFeb 24, 2026

We’re sorry to hear your part still hasn’t arrived. We understand how frustrating shipping delays can be — especially when you’re waiting on important semi-truck or heavy-duty truck parts. While USPS is a third-party carrier and transit times can sometimes vary, that doesn’t change the fact that you need clear answers and your part delivered promptly. We’d like to review the tracking details and see what’s happening with the shipment. Please contact us directly with your order number so we can check the tracking status and, if necessary, open an inquiry with USPS to move this forward. We appreciate your patience and the opportunity to look into this for you.

Response from Advanced Truck PartsFeb 24, 2026

We’re very sorry to hear about this experience. If you purchased a new turbocharger and received an overhauled or remanufactured unit — especially more than once — that is understandably frustrating. The difference between new OEM and rebuilt turbo units is significant, particularly for diesel and heavy-duty truck applications where reliability is critical. At Advanced Truck Parts, product condition should always be clearly represented and matched correctly during fulfillment. If the wrong unit type was shipped, we take that seriously and would want to review both the listing and the warehouse fulfillment process immediately. Please contact us directly with your order number and any photos or documentation showing the unit received. We would like the opportunity to investigate and work toward a proper resolution. We appreciate you bringing this to our attention and regret the inconvenience this has caused.