Advanced Truck PartsReviews of advancedtruckparts.com

Response from Advanced Truck PartsFeb 24, 2026

We’re very sorry to read about your experience and understand how serious this situation is — especially when you were trying to get your customer’s unit back up and running. If you purchased a new turbocharger and received a refurbished unit instead, that is a significant concern. The condition of a turbo — whether new OEM or remanufactured — should always be clearly represented and fulfilled correctly. We take that very seriously. We also understand how frustrating it is to install a turbo and immediately experience VGT (Variable Geometry Turbo) issues, particularly after providing documentation that the unit was faulty from the start. Warranty situations involving diesel and heavy-duty truck turbochargers should be handled with clear communication and a fair review process. If you felt unsupported during that process, we sincerely apologize. We would appreciate the opportunity to review your order, the product listing, and the warranty documentation you submitted. Please contact us directly with your order number so we can escalate this internally and ensure a thorough review. We regret the frustration this caused and the impact it had on your customer relationship.

Response from Advanced Truck PartsFeb 24, 2026

We’re truly sorry to hear about your experience. If you paid for express shipping and the item was never sent, that is unacceptable. On top of that, not being able to reach someone by phone and not receiving a promised call back from a manager only adds to the frustration. That’s not the level of service we aim to provide at Advanced Truck Parts. When customers order semi-truck and heavy-duty truck parts with expedited shipping, it’s usually because timing is critical. We should either meet that commitment or communicate immediately if there is an issue. We would appreciate the opportunity to review your order and refund request in detail. Please contact us directly with your order number so we can investigate what happened and ensure this is addressed properly. We sincerely apologize for the inconvenience and the lack of follow-up you experienced.