Advanced DermatologyReviews of advancedderm.com

The VA assured me that they faxed an approval letter to Advanced Dermatology. So, I proceeded to schedule a telephone appointment. I called and found myself spending over 20 minutes trying to schedule a DIGITAL APPOINTMENT. I arrived on time only to be told that they NEVER RECEIVED a letter from the VA. I followed up with a call to my VA and they assured me that a letter was sent. The same thing happened two weeks later. I told the VA that I needed to bring with me an approval letter. Which I did. Now this is my 3rd visit. I was again REJECTED by the rude office manager. Who said that my letter did NOT have proper authorization. The VA assured me that the authorization code was already faxed to this office. I find Advanced Dermatology to be extremely disorganized and unprofessional and a serious waste of my time. I have since changed my dermatology doctors. The last visit ......I witnessed someone complaining about a 3% required credit charge cost. Advanced Dermatology should be avoided at all cost.

One star is too many. My appointment was at 10:15. Finally 40 minutes later I approached the desk. It seems they forgot me. Other people after me were going in before me. They overbook people. I asked for a refund and left. Never will I go there again.

Company changed locations without proper notice. They did remind me of my upcoming appt. by text with address of business at bottom of text. Never read past reminder of appt as I have been to their location several timed. An alert notice at beginning of text would have been beneficial. Arriving seven minutes late I was told their was a 20.00 copay. I handed the lady a 20.00 bill but was told we don't accept cash (legal tender) Handing her my credit card she told me there would be a 3 % surcharge for using credit. I advised her that she had rejected cash and it was bad business to now apply a surcharge for credit. (poor business model) I told her to cancel my appointment as I would find another provider and left. I have always had good experience with Dr. Whitney but this business model is flawed and will not return.

Getting through to them is impossible by phone. They keep switching you from prompt to prompt to prompt. This goes on and on endlessly. I will continue giving bad reviews due to this. It is not the first time they have done this.

Seemed to have received good care until I called for an appt and they would not schedule me as the insisted I had an outstanding bill. I have two insurances and ZERO BALANCE DUE. My plan has no balance billing. I've not received any service not covered by my plan. I've left messages for and office manager to call no response meanwhile I have a rare condition in a sensitive area. that requires regular medication so as not to become cancerous. Can't even get a refill for this topical med until bill is straightened out. If I don't hear from them this week. I will report to the BBB and the medical board, etc.

I went here for two spots that I believe could be skin cancer. After waiting for almost an hour I was quickly seen by a doctor who rushed in and looked at the spots and immediately grabbed the canister and asked if I wanted to have them Frozen off. To which I said it yes but he never explained what these spots were and never gave me any other option. The spots are still there and now I'm going to have to go to another doctor because what he did did absolutely nothing but cause a scab. I was supposed to have received a prescription that was to be called into my Pharmacy and 5 days later the pharmacy still has not received it. Every time I call I get pushed to a voicemail and nobody ever answers or response. Don't waste your money going here. If you hit your deductible they will say it's a cosmetic charge. Even though it was only $25 that was $25 I could have spent elsewhere and gotten much better results. This is the second time I've gone to one of these clinics and have the same treatment. Don't waste your time or money. They may have MD and their initials but these are not doctors they are money grabbers.

Former office manager of 2 southern Maryland offices and I know alot of horrible things. I recommend a couple providers but that’s it. The rest have no business practicing medicine, upper management offers no support to leadership in office, they over charge under service and the majority of staff do not respect leadership nor are properly trained leading to burn out for all involved including myself. Theres a provider who allegedly physically assaulted a patient for making her upset and was still and is still practicing with ADCS. I am the whistle blower because ethics, compliance, compassion is being overshadowed with corruption, chaos and incompetence. I wanted better for southern Maryland but unfortunately got caught up and started to become someone i didnt recognize. I recommend anyone to go into any of the southern Maryland offices and just sit and observe. Its so sad. Providers who disrespect staff, staff who think they are providers, short staff, dirty disorganization. I had hoped adcs would turn around but it has not and will not unless someone comes in and does a complete sweep.

Terrible experience using this practice. Staff has no clue on how to properly write a Rx. I gave up trying to work with such incompetent staff and have selected a new dermatologist. Office location: Carillon, St. Pete, FL