Advanced DermatologyReviews of advancedderm.com

Love my provider, Justin Fodo, PA-C, but I have to say the billing department is terrible. I am constantly having to spend my time to go back in my records and send them copies of checks that they have cashed, on my account. It can’t be that difficult to correctly credit a payment made to my account. Trying to actually reach a live person to talk about this is quite difficult, and time consuming. If this happens once, it is a fluke, but this is a continual problem with this company. I think training needs to be improved. This last incident where I was getting text messages that said I was going to be sent to a credit collection company for unpaid bill was the last straw. When I talked to the representative and told her I had a copy of the canceled check, she immediately says “Cancelled?”…” you cancelled the check?” . Ummm, no sweetheart, a canceled check in the banking industry is a term for a check that has been cashed. I was also told that the threatening texts I received nonstop threatening to take me to a credit collection agency are automatically sent and they have no control over that. Really people you have to do better. This is driving patients away. Oh, and something else. I sent by email exactly one week ago, a copy of the cashed checks. The representative told me “oh, that email account is so full. We haven’t had time to review it yet.” Really? You don’t have time to review your emails, but you have time to send me threatening texts, got it.

The secretaries were very sweet. However maybe it’s just the doctor I saw... the doctor seemed to be in a rush, she didn’t care to see photos of my acne from a week prior, prescribed me medication within 2 minutes and didn’t tell me what it was or the medication was, how to use it or no personal instructions. It seemed like she didn’t care about my skin. She mentioned to try over the counter acne wash that I already told her it didn’t work. I made a follow up apt with a different doctor at the office. Ugh :(

Normally my experience is excellent, however on this particular appointment the Dr. seemed to be in a rush and was more concerned about talking about his many years of experience to the Dr. that was visiting that day.

While I really like Dr. Ray, I am considering a change in Dermatology Drs. I have a rash on my face that he says is incurable and it is spreading down my nose to my mustache and chin. He has prescribed me a 2.5% cream which somewhat holds it in check but it is spreading badly. I need to see if he can order a different Rx or I need to change Drs.

Most visits were timely, efficient & problem areas taken care of very well with pleasant attendance of PAs or other assistants but Mos surgery experience was a whole day of frustration, packed waiting rooms & waiting for answers & treatment, & with not the best of outcomes.

It's disappointing that the patient never sees the Dr. I had 5 minute look over with the nurse practitioner. I took me longer to get my clothes off!

I needed help with a wart on my thumb and gave information from my dermatologist at home on what should be done. Instead, the treatments I received literally did nothing to help the situation. Likewise, I had an area on the top of my ear that was painful and the liquid nitrogen treatment also did nothing to help. Finally, when I needed a sliver removed from my thumb, a blunt tweezer was used and was completely ineffective. The only reason this rating wasn't lower was because at least the physician's assistant listened.

Love Dr. Cortez. Staff treated me like a number. Robots would probably be more kind and friendly Have been a patient for many years. Never treated like that in the Beavercteek office. Would hate to change my doctor.