Advance Auto PartsReviews of advanceautoparts.com

They are a scam, The owner is a harasser. Poor service and didn't solve the issue

HEADS UP for online orders.... Advance CANNOT refund an online payment method if you don't have a physical card. They will only offer a gift card. I went to the store first and then spoke to Advance customer service. Advance CS offered to mail me a check, but the store has final say and they refused to approve this option, so I can't get my money back. I would not recommend

I placed an order online for some parts. I received 1/2 of my order quickly but the other 1/2 has not arrived after 14 days with zero information where it is. They have no phone number to speak with customer service, they force you to chat or text. Don't bother.... I waited 48 minutes queue before I opted to receive an email response to my question, that never came. Choose a different store would be my advice

Employee doesn't know anything. My car start running funny from there recommendation of antifreeze. 8515 Hankins Rd, Charlotte, NC 28269 avoid at all cost.

Went to a store in Virginia, to test and possibly replace my battery. Only one person working so had to wait till no customers before they could come outside to test, then their tester didn’t work. Went to another of their stores, 20 miles away, battery test was showing OK, even though I know it probably isn’t. Asked them how they install, told me the right things about the physical install, but when I asked about resetting or register the computer for the new battery they were clueless.

Had a DieHard battery that was deemed in need of replacement by AAA. Needed jump starts when stranded. Local Advance Auto would not replace under the 3 year warranty. Would only offer to put it on their charger over night if I came back to store with battery only.

Purchased $92 Slime electric tire pump from Crestwood Blvd store today. Pump struggled to inflate small tire beyond 37 psi and smoked at 42 psi. Returned with receipt within two hours of purchase. Store manager refused to accept return stating it was company policy in response to those who use product once for emergency and then return. Does it make sense to not stand behind what you sell and alienate your good customers in order to shield yourself from the bad? Brilliant management!

Do not visit store #09238 in Gainesville, Fl. I called to check on a warranty to replace my battery and they said it was still under warranty. I went to the store and worked with someone who disappeared for about 20 minutes. He showed back up after someone else was helping me to agree that the warranty was still good. I wasted an hour finally getting it resolved and they agreed the system was at fault and went to replace the battery. Upon taking my battery out to replace, they realized it was the wrong size battery and said I’d have to buy a new battery. Even though it’s still under warranty? Even though it was in their system? Even after rectifying the situation and wasting my time? DO NOT GO HERE!!!!! Terrible service and management. Waste of time and money