Advance Auto PartsReviews of advanceautoparts.com

i stopped at advance auto parts in Rochester for a quart of oil and as i has just had a cast put on my hand,the kind and knowledgeable manager checked the level and put in my oil. in the rain. was so impressed and thankful that kind people still out there. thank you for your service.

This review is not exactly about the Inverness Florida advance auto parts store but instead about the absolutely outrageously great service, I received from the one single employee by the name of Christian. This kid is going to help turn this store around as it has been pretty crummy for a couple of years since the previous manager by the name of John left this store. This kid was all smiles and yes sir and direct answers and no BS. Helped me order some parts on their website and had them there within a few hours. All correct parts. Unbelievable service. Every employee at this store needs to follow in this young kids footsteps. He has set the bar. If the others don’t step up, this young kid will be their manager very soon and he will clean house. This store needs a deep cleaning! Great job Christian! Now I can start going back to the store to purchase parts as I had been buying them at AutoZone to stay away from the negative atmosphere at the store!

I came in to Advance Auto Parts on Friday, 1/27/24 with low expectations. Not because I of the company, as I have never shopped there. I was in need of a new battery, and I was just preparing myself for another bad retail experience, either due to a lack of service, a dearth of employees or poor service by someone who couldn't care less about their job. Jeff, the GM, was extremely helpful, (I am not mechanically inclined, ) and in my opinion, he went above and beyond typical customer service to assist me with a battery for my Toyota. He was able to look up the correct battery needed, offer me addtional corrosion protection, which I took, and he even installed the battery for me himself. My faith in good service has been restored. Thank you, Jeff, I will certainly be visiting the Advance Auto Parts at 3103 U.S. Highway 9 in Old Bridge for my future automotive needs. Best, Anthony

I recently had a great experience purchasing a car battery from Advance Auto Parts. I ordered the battery online for my wife’s car and when I went in to pick it up, it was not in stock. I spoke with Brian Battaglia and he assured me that I could get a refund or pick up the shipped-in battery later the same day, so I chose the latter. I called Brian to confirm the battery's arrival and picked it up a while later. In particular, I want to give a shout-out to Brian Battaglia. He was the associate who helped me, and he was fantastic. He was very knowledgeable about car batteries, and he was able to answer all of my questions. He was also very patient with me, and he took the time to explain things like battery testing, warranty date placements on the batteries and also assuring I received my military discount. I would highly recommend Advance Auto Parts to anyone who needs to purchase a car battery. They have a great selection of batteries, their staff is always helpful, and their prices are very competitive. If you are in the Edgewood, Maryland area, I would also recommend asking for Brian Battaglia. He is a great asset to the Advance Auto Parts team.

First time in the Orange Store and was assisted by Jonathan. Couldn't have asked for a nicer more helpful guy. I needed a light bulb for a taillight. I needed a tool to take the housing off. They didn't have one for purchase so he went to my car and used one they had in the store to help. So nice of him. Store has a good inventory and a great employee

I brought my father’s 2001 Toyota 4Runner for a check up on the battery and alternator for the start up issues it was having. Kelvin in the service department jumped into action. He grabbed a diagnosing device and followed me to the parking lot. Kelvin was knowledgeable and thorough. He checked both items, showed me the good results of the battery and alternator tests and had me on my way in no time. Thank you, Kelvin. You were amazing, kind, and fast. You made my day! I’m thrilled that this store changed over from Pep Boys to Advanced Auto Parts. The morale and shop layout definitely give off a better vibe for great customer service. I will definitely be back. (Westchester, CA location)

New Castle Delaware Advance Auto Parts Manager Matt Flanigan unbelievable customer service. Replaced my battery for me in front of store in 15 minutes. Very Professional with excellent customer service skills.

received the best customer service today. This is third location I've been to this month for a battery problem. First store unable to honor warranty because I got at another location and they had no way to retrieve information. 2nd said battery fine, but I needed $500 alternator. I actually stopped at an auto zone to have battery checked and it was defective. Now to good part. Greg was already checking another vehicle when I pulled in. He quickly determined battery problem and said he would verify warranty. Information not on his local network and he checked central. Not available, so he called original location and after a couple of attempts he found the proper transaction. He quickly exchanged battery and installed it. Cudos to him This location is in Rome Ga