Advance Auto PartsReviews of advanceautoparts.com

Hi am a 66-year-old woman and I went to advance auto parts on John Fitch highway in Fitchburg today to get a headlight bulb and a tail light bulb I didn’t know what I needed so I asked the woman at the counter and she came up with something that was $99 and I said my son said that it would be less than $10 she said no we have nothing less than $10 and was kind a rude about it. She said for my vehicle there are two different kinds and I need to know which one it is I told her I didn’t know what it was and I asked if she would come take a look or if somebody could take a look so I would get the right one she said no they couldn’t take a look at it I could take whichever one I decide and if it’s wrong I can bring it back as long as I don’t open the package. I told her that I would just go somewhere else where somebody would assist me. So I went down the street to O’Reillys and they went out to my car and look to see what I needed and helped me. I work in customer service and advance auto parts gave me really poor service.

Went to purchase a battery for my 2014 Acura MDX at their location in Jackson Heights, Queens NY and was met by Jackie. Worst customer service personel I've ever encountered. In addition to a horrible attitude she is incompetent to do her job. This is what happened today. I went in to purchase a DieHard Red battery which is one of the recommended battery for my truck, and I have pervious purchased this same battery for the same year and model for my wife's truck two years ago. When I asked to purchase this battery she said that I should buy an AGM battery (DieHard Gold or Platinum). I told her that I've purchased this battery before. She rolled her eyes at me and said this battery does NOT have enough CCA (cold crank amps). I explained that the Gold amd Platinum had the same 550CCA. She argued that I am wrong. When she looked and found that it's the same on her computer, she changed to the face that the CCA is different. I told her it's what I want to buy. She then rolled her eyes again and said she will put a line on the invoice explaining that she told me that battery is not recommended and that they will not refund for any reason. I explained that wasn't true because if you look under my make and model, the DieHard Red is one of the recommended batteries. (Gold is $129 more and Platinum is nearly $200 more and for that price I can get the battery at the dealership) I asked her if someone can test the battery first. She seemed very annoyed and said she has to do it and to meet her outside. When I met up with her, I already had the hood lifted and the cap on the battery nodes removed for her convenience. She still seem annoyed and tell me, where are the nodes, I cant see them. After I pointed them out, she tells me the cover was in the way. After I held the node cover, she figited as if it was very hard to get the clamps on and as if she didn't want to get her hands dirty. I then helped her put the clamps on. She did the test and tells me that they will not put the battery in that has a battery cover. I told her I can remove it in the parking lot if she can lend me a flat screw driver. She rolled eyes again and told me she doesn't have tools to lend me. And for me to go home and come back when the cover is removed I have wasted 20 minutes of driving and another 40 minutes with Jackie. Watching here with all her melodramatic eye-rolling and attitude. I ended up bringing my truck to the dealership. Will NEVER go back there again and definitely not recommend anyone else to go there for service.

Beware when you buy online. I purchased several parts for our Honda online and paid for them there. After I serviced the vehicle and was looking over the receipt to file it with other ones I noticed that they charged more online for the parts that I picked up at the store. The people at the store were very nice when I called them but they did not understand why I paid more online. I called the online service center to ask them and they told me that it was correct that if you buy online you would be charged more. How stupid is that! I didn’t want to go in because of Covid and I guess that’s why you pay more. Beware!!!! Most likely will be going to autu zone from now on. They don’t do that what you get charged online is what you pay in the store.

This is a review of the company, not the employees. I have been a long time customer of the Damascus, Md. Advance Auto, mostly out of necessity. The counter help is very good. My complaint is the web site is awful. As a speed perks member I'm constantly sent ads claiming 20% off or 25% off. I try to print the coupons, and or apply speed perks points. Nada. I recently bought an A/C charge kit with a $20.00 rebate. when I check the status it says the rebate is complete but I have yet to see my $20.00. I tried to contact customer service, no luck. The counter man says I have to have a print out of the coupons, etc. etc. This company makes it very difficult to take advantage of any sales or price reductions. Its a rip off store that promises a lot and delivers very little.

I ordered apart online went to pick it up not my first time ordering items from Advance Auto. The Guy was Rude seems like he didn't want to be at work I think he from an other Country Africa or the Islands but he looks African or Legos Africa. Didn't had any customer service needs some Training. He probably 6"2ft Tall my wife and I didn't like his personality I would like someone teaching manners we are customer also a Cash Register without a customer he can't any check I would not go back there anymore...

Advanced Auto on Hudson in Pueblo, CO is a hit or miss depending on who's on shift during your visit. If you are unfortunate enough to go in when Gabe or Eric (store mngr) is there then do yourself a favor & turn around & leave before you're so frustrated you have to go home & lie down just to get rid of a throbbing headache & a bad attitude. Trust me on this. Those two will make you want to choke a person out. Literally.

Called to see if they had a v belt in stock very common item i gave them the size 3/8 x 34" so they didnt have to look it up he said he didnt know how to look it up by the length i explained the part number reflected the size it was news to him!!! I have been a mechanic for 40+ years i knew this when i was a kid whats wrong was not that he didnt know his job but didnt care if i took my business elswhere what he didnt know is i have a commercial account in my hometown i do over $100,000 a year

Do not allow online returns and the local reps will treat you like dirt when you try to return it locally. Online supervisors are rude and do not care about bad online reviews.