Advance Auto PartsReviews of advanceautoparts.com

I went to your store at Fort Caroline and Merrill Road I was I purchased a rear light signal and asked the young man to help me locate it and help me change the bulb he would not do it because he said Advance Auto Parts death not any longer allow them to do that I will go to AutoZone next time they're not afraid to help me I am a 66 year old woman I needed help

Horrible customer service in almost every store no matter where you are...then I came to Baltimore to visit family and while I was here I ended up but a tps for my 02 gmc Yukon and having it shipped to my house 3hrs away in Somerset county md ... Then I wake up the next morning to an email stating that my order is ready for pickup at the dundalk location which is where my phone was when I ordered it ... Thank God I was still in Baltimore and can easily go pick it up... But wow hire some people who at least know how to read and follow a simple instructions... But sry advance your prices are way to high your customer service sucks and you just got black listed so you won't ever see this guy again

They sold me tire chains that did not fit, despite showing them the tire code written down.I returned them and the store manager and sales clerk were very helpful and ordered new ones. Unfortunately, they were the same size of those that I returned- too small to fit the tire. They reordered them, and those were not really the right size- too big- but my size was on the list of tires that they would fit. They were more expensive with no cams or bungee tighteners. I can make them work, but am still not very happy. There must be a problem with their parts numbers or ordering system.

Menos cero. When I try to replace my battery for warranty. Counter sakes told me series number doesn't match .I'm still having warranty till 9-14-21. I tape my invoice inside battery location inside my acadia location. Now I went to O'reilly to buy another one and making sure all number shows on my invoice. Location Advance auto parts West county road Odessa Texas.

One star is generous!! The rebuilt alternator for a Ford Expedition they sold me does not communicate with the PCM which controls the voltage as needed to get the best performance out of the system. Alternator puts out low or no voltage at times and causes the battery light on the dash to stay on continuously because the PCM sees a problem. Went through two of them in 6 months and finally bought a Ford factory new unit and everything works great. Found a Ford dealer on line site that actually sells the new unit cheaper than the Advance Auto/ Carquest rebuilt one. Advantage Auto says that because the unit puts out voltage when it spins, it’s good. WRONG!!!! The PCM is supposed to be able to increase or decrease voltage output based on its demand. Their rebuilt in Mexico cheap unit does not meet factory specs. Manager refuses to refund my money!!! Last time I step foot in that door!!!

I would give a zero if it were possible. We bought a premium battery at the Mechanicsburg store in 2018. It is under warranty til July 2021. Our car was giving a message to check the battery because it was not charging properly. We took the car to the store and they checked it saying we should buy something to charge the battery it doesn't read low enough for warranty. We took it to the dealer to be sure no electrical issues were causing this message. They did a comprehensive test and said the battery needed a new one. They gave us the readout to show Advance Auto. Advance Auto repeated their quick test and said it was not low enough. We asked for the head manager to call and were told he may not call but she would leave a message. She was useless and unable to give us a real reason for no warranty replacement. We called late the following night after no one called us back. They told us they can not cover the warrantey. DISHONESTY is their warranty and they are useless if they need to communicate. GO SOMEWHERE ELSE!!!

I am a Major Advance customer that spends 3 to 4k a month. I recently stopped by my store in Mansfield, Ohio the Diamond street store to pick up some parts. Then I found out one of the Employees had been exposed to Covid by a family member this individual was tested negative so far but I think that they need to be quarantined for at least 7 days but according to the District Manager that the Individual was to return to work Asap! This DM needs to be talked to about his way of work ethic! So now my business will shop elsewhere until this store can follow the rules and look after there employees instead of the All mighty dollar!

Store number 09519 want to say that Nicholas R. was incredibly rude almost bent my windshield wiper said he couldn't remove the old ones was very slow did not make eye contact with the customer at the register told me to go look for it myself when I told him I didn't know which one I really wanted or needed, I wanted a good quality windshield wipers and ask them can somebody put them in and he said yeah when I get done with all these customers I'll come outside very rudely when he came outside Richard be he had an attitude and said he couldn't get the old ones off as he almost bent my front windshield wiper arm I told him please be careful and he said well I can't do it and I said okay I'd like a refund during the refund process he was very rude I asked him do I need another receipt and he said only if you want to wait for it!! His name is actually Nicholas r transaction # is 8950 store #09519, I went down the street to a competitor and there was absolutely no problem easy replacement on the windshield wipers I do not know who teaches your customer service to your representatives I am in this business but it was by far the worst I have seen. I see you get bad reviews quite often actually 42% if this continues I highly recommend you call somebody to teach your people customer service the customer should be number one and you guys should know that thank you, this is not something I normally do but I was very offended with the way I was treated, if you would have treated my young daughter this way I would have been in there to confront him it was absolutely deplorable.