Advance Auto PartsReviews of advanceautoparts.com

Ordered parts on August 24 2022, was notified by email that package was shipped - two days past, tracking still showed Label Created with no movement. On August 26, 2022 package was shipped from Raleigh NC. 4 day shipment was expected from order date. 2 day delay and tracking showed package to be delivered on August 30, by 7 PM package was NOT received as scheduled. Was called by UPS that package will be delivered today - August 31, 2022 by 8 30 PM will have to see. Store is located 17 miles from my location. Expected delivery from store not NC. Should NOT have taken 7 days for delivery to North Central Florida from Raleigh NC.

This company, according to it's staff, has a "no help" policy due to "litigation concerns". I am disabled and requested assistance installing a front headlight bulb (literally plugging it into the bulb socket) and was told nyet. Very unfortunate.

There's a guy name Seth that doesn't shower and smell like rotten pigs. He works at Neenah and doesn't know any parts and always sell the wrong parts. He treats customers and employers like crap, and doesn't help but just sits on his butt doing nothing. If I was advanced I would not want someone working for this company. When he was waiting on me all I smelt was body Oder, and he was staring at me in a flirty/sexual way that made me feel very uncomfortable. Apparently there was a newbie that was working there when I stopped in, and the newbie asked for help and Seth made the comment and said go ask someone else in a rude way.

My son went to Advance instead of AutoZone and paid $14.99 for Prestone antifreeze that AutoZone had for $11.99! The same exact product $3.00 more? To me that's totally out of line. I will not be going to Advance Auto Parts again!

Earlier today I stopped by my local Advance Auto in Asheboro, NC store #04430 and purchased 6 qts (5 qts and 1 qt) of Castrol synt motor oil and a Motorcraft FL820s filter. These same items from Walmart cost $19.16 or 37% less. I expected to pay a slightly higher price at Advance Auto but never 37% higher. When I reached out to their customer service I was told Advance Auto will price match but only if you purchase online. I've purchased my last item from Advance Auto hopefully anyone reading this will think twice about purchasing from Advance Auto. Advance Auto is price gouging their customers.

Purchased a rachet brake caliper compressor for $50.00 from AAP in the delray beach store. I used it on one caliper and it didn't work properly. I had to keep pressure on one side to make the rachet work. I took it back for a refund and the guy got upset telling me its been used and it has some dirt in it. Yes as I already said I used it was used and it didn't work. He kept shaking his head acting g like I was trying to rip off the store and finally told the girl behind the counter to mark it as defective. I said it is defective but he didn't seem to care what I said. I didn't give a one star because I did get the refund and the girl was nice. I won't go back to that store as there are plenty of auto parts stores that treat their customers respectfully.

Ordered online, processing is real slow. Not a help to mechanics who need the parts

Spent $200 on a booster pack for my cousin for Christmas. Gave it to him and found the booster pack didn't work. He went to return it and they told him they won't take it back because it was an online order. Told him to take it back to the store he picked it up from.. I'm an hour away from where he lives so they want me to travel an hour away to get it replaced. Calling corporate us a waste of time as well. They put you on hold for an hour. Finally pick up tell them the problem then hang up on you. So now I guess.i have to travel out of my way for some bs advance won't take care of. Never again