Advance Auto PartsReviews of advanceautoparts.com

I took a failed battery in for replacement as it was a “gold” and is guaranteed for three years. The battery is just over two and a half years old according to its date sticker. I was told that if I didn’t purchase the battery at the store I was returning the battery to then the warranty would not be honored as the stores are”not connected”. Unbelievable

Why is it? When somebody leaves a bad review for advance auto there’s always one right after that. That has five stars? My experienced today to look up a fuel pump for warranty Brad from Trenton hub store, Michigan blew up at me Maybe you had a bad day Thank you you just sent me to another store. I should not have to deal with that. You lost my business and respect to.

I came today to recycle the oil that I have change from my car the oil that I bought here and the employee enrrique aproach to me telling me that I need permission to go and deposit the use oil when an old costumer usually he always is like that with my person if he don't like to attend me or he do t.like to do his job he need to give the opportunity to some one else manager at the Bellaire location need to see that.

You're return policy is ignorant. If a spouse is asked to return something making it impossible by requiring the exact card is was bought on seems like a way to possibly avoid taking the return at all.

Wanted to return a set of not needed downstream oxygen sensors, but to my surprise, they won't give me a refund. The guy at the store said he couldn't communicate with the system and I had to go across town to try to get a refund. Drove way over there, They said they do not refund money only exchange bad parts for new ones. This guy was insinuating that I had installed the parts and was trying to return old parts. I have to agree that the tips looked burned, I thought that that was from the factory test, but I now suspect they sell you used parts that are probably bad then accuse you of trying to get money back for the parts you took off. I smell a rat and it smells like Advance Auto Parts. You suck! I'll take my business elsewhere! I've been using Advance since it was Discount Auto Parts. You haven't advanced, they should call it Degenerate Auto parts instead! Have to say the parts look new because the nut isn't rusted but the filament looks burned. I suspect someone was trying to replace parts to find what was broken and took it back.

Honesdale pa store.. Did you hire the manager from taco bell that got closed.. older guy beard.. doesn't answer phone ever all day..this is the third time .he says they are too busy but you go in and no one is there.. your car is disassembled.you need a part..online lies says it is there so you find a rid all the way there and nope..no part and manager just leaning on counter.. this is my 3rd trip there with same experience.. won't go back till that guy is fired.. he has wasted more of my time and money then I care to let any human being do.. sad days were answering a phone is too much for a job with no real labor..I. Electrician and work my butt of to have a girly man have it to hard to answer a phone. He shuts them off I checked and called while there. Fire his sorry excuse of life already

Don’t order online from them!! They suck, they have the worst customer service!! You pay for same day delivery and apparently they decide which items are same day and which you have to wait for and then the hour window is up and you can’t refund your money to go to the competitor

Advance Auto Parts is one of the worst auto parts dealers around my daughter car needed a battery she has a 2011 Nissan Maxima which requires a 35 amp battery they replaced it with a 25 amp battery a DieHard battery acid coming out of the battery every day she took it back she had a 2-year warranty even though they put the wrong battery in they still only replaced it with the 25 amp battery they wouldn't give her her money back I will never use Advanced autos for nothing not even a bottle of oil not only am I putting them on blast here but I'm going to put them on blast everywhere for being one of the worst dealers around