Advance Auto PartsReviews of advanceautoparts.com

Went to Advance Auto on 09 June 24 on 8630 US-301, Riverview, FL 33578 with an issue with my car battery which was still under warrantee. I explained to them that we had to jump the battery and that I had it on a charger that gave me a fault. They hooked it up to their worthless diagnostic and said then battery was good and they wouldn't warrantee it. After losing my cool, I took it a O'Reilly's. They did a proper diagnostic and found the battery had a bad cell. I paid around $250 for the battery at advance auto which was still on warrantee and had to buy another one from a O'Reilly's, again having to spend another $250 to replace a battery from Advance Auto that was less than a year old. DO NOT BUY ANYTHING, ESPECIALLY AUTO BATTERIES from Advance Auto. They have no clue or honor

6/17/24 Gloria at Prairie Ave. I took in an online order to return because even though it said online it would fit my truck, it does not. Gloria said I needed a barcode to return, logged into account on phone and pulled up the order that had a bar code. She could not get the order to pull up so said I had to come back in morning to let her manager take care of it. Told her I would not that I lived out in the country on other side of town. She kept insisting there was nothing she could do and I needed to come back in the morning. I asked if she was going to reimburse me for my time and gas and she chuckled and said no. I told her I was not coming back in the morning and to call someone to figure out how to return it. She said no and that she was refusing me service and I needed to leave. I told her I would be contacting corporate about all of this. I told her that we have been long time customers and have spent a lot of money at this store and we would not be shopping with Advance Auto every again. She stated well I’ve been here for 3 years and I have never seen you. I replied, well (named a specific prior employee) that used to work here years ago and before I could finish Gloria shouted out oh you mean the one who got fired for stealing. Did she just really say that to me? I then asked her for her name because she wasn’t wearing a name tag. She yelled back that she didn’t have information for corporate. I said I didn’t ask you for corporate info I asked for your name. In which then she gave me. She then told me to leave again in which I did and stated that it shouldn’t be a hassle for me because she doesn’t know how to do her job. I went to the 4th street store and showed them the exact information I showed Gloria and they had no trouble doing the return. Upon leaving the store the lady cashier asked me if I was the one who tried to do a return at the Prairie Ave store. Apparently Gloria called over there and told them I was trying to do a fake return, that the information I had was not valid. How dare her talk about me like that. Mike at the 4th street store and the lady that was there were very kind and professional.

I never worked there, but I was looking for a replacement letter for my GMC Acaidia. I called first and spoke with a woman, from the 50th st location in Tampa to see IF they carried my missing letter. I was told by the woman that they DID carry my missing M for my GRILL. I got ALL the way over there and not only didnt they have my item, but the female lied and said she never spoke with me! I showed the manager my outgoing call log off my phone with THERE number on top! So the manager was cool with me but confirmed they only carry the smaller letters. This is Total incompetence!

Need two license plate bolts. $5? No, I need two license plate bolts. So the guy at 5125 Keystone says nope all we have is the $5 pack. Well, the website says Girls School has what I want and what I need for .32 each can you get them to bring them here? No. So I call Girls School direct and they won't transfer either but they have them. Looks like rip off or drive literally across town for less than a dollar something every auto parts store should have on hand.

DO NOT BUY A CAR BATTERY FROM THIS COMPANY!!! I bought my first battery for my 2013 Kia Rio In 2021 from the Lake Charles, LA local store. Paid 156.00 dollars for what was supposed to be a 3 year battery, guaranteed for at least 2 years. The battery went bad in a little over a year, so they replaced it. That October 2022. Fast forward to May 2024, and yes, you guessed it, the replacement battery tests bad. So off I go to the same store, and ask for a replacement, as the second battery lasted slightly more than a year and a half. They refused, saying they wouldn't honor the 2 year guarantee on this battery, as it was a replacement for THEIR DEFECTIVE BATTERY. I of course was not pleased. TWO BATTERIES from the SAME COMPANY, that wouldn't even make it 2 years. FYI I baby my car, keep up with the best available synthetic oil changes, etc. My mechanic at Mavis even tested my car's electrical system and daid it was fine. (The excuse the mamager at Advance tried to sell me), Bottom line? Buy from anyone other than these people.

I purchased a back support with gel I didn t have a receipt So the clerk gave me a store credit t On the way home from the store I found my receipt . I immediately called them back to request a refund instead of the store credit he said since you already returned it , you can not get a refund

Store #5134 in Lawrence, KS. (Iowa. St. location) Consistently, the worst auto parts store experiences around, and boy do we have some bad ones! Place an order through the app and you might hear back in a day or two, or not!! In a world full of dreadful auto parts stores, why choose something convenient? Shop at Advanced auto today and start throwing your time & money away!!! Namaste you guys✌️

Just Stay away if you order online and need to do a return. They only return to original payment and will not give store credit even when you tell them the card does not exist anymore you bought this on due to being hacked. Now I have 50.00 in limbo somewhere but needed new headlights that were only 6 months old. What a joke!!!!!!!!