At Adegen, we specialize in developing advanced hair care products backed by scientific research and formulated to deliver real results. Our comprehensive approach to hair loss revolves around the key principle of restoring optimal blood flow to the hair follicles. We believe that by improving blood circulation and nourishing the scalp, we can stimulate natural hair regrowth.What sets Adegen apart is our unwavering commitment to quality and safety. We prioritize sourcing the highest quality ingredients and follow strict manufacturing standards to ensure our products meet the highest industry benchmarks. But don't just take our word for it. Thousands of men and women have experienced remarkable results with Adegen, regaining their confidence and transforming their lives. We're proud to have built a supportive community of individuals who share their success stories and provide valuable insights through our active social media groups and forums.When you choose Adegen, you're not just investing in a product; you're joining a family dedicated to your hair regrowth journey. We provide exceptional customer support, guiding you every step of the way and addressing any questions or concerns you may have.Discover the power of Adegen and take control of your hair loss. Experience the difference that a comprehensive, science-backed approach can make. Begin your transformation today and embrace a future with thicker, healthier hair.
Adegen (adegen.com) has 251 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
adegen.com
Website
adegen.com
Category
Salons & Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This really works. I tried a lot of brands, but non of them worked. Amazing results with adegen within 3 months!!!
Response from AdegenMar 9, 2022
Hey Lola, thanks for the positive review and we're glad to hear that Adegen has helped you see such positive results!
We appreciate your trust in our team and please let us know if you need anything else.
MA
Marcel
I placed an order Adegen online for…
I placed an order Adegen online for delivery to South-Africa via DHL. When parcel got to our customs, it was investigated and customs noticed that Adegen Miss-declared the invoice amount, due to this miss-declaration from Adegen an additional penalty of 165$ was invoiced to me. I approached Adegen about this matter – it was very clear that they won’t assist in this matter.
Below is the response I received.
“There's nothing we can do here, unfortunately.
If you don't pay the fees, the package will be returned to us. We'll have to wait until it's returned to us in order to issue you a refund. “
I did reply and explained that it is not the case, customs won’t send parcel back, if I don’t pay customs will send it to government storage which will cost another +-330$ - to which they didn’t even respond!
So my frustration is, Adegen miss-declared my parcel and I was liable for they wrong doing – No compensation or any form of assistance what so ever was offered by them. It shows what type of business you are running.
You just lost a returning customer.
Regards
RESPOND TO YOUR REPLY
Are you that ignorant? Please read the email I have sent to you as well as this complaint. I had to pay an additional PENALTY FEE for MISS-DECLARATION of invoice on the parcel, which was your doing. I did not complain about taxes or custom fees.
Stop brushing it off - it more of fraud situation than anything else. Why did you purposely miss-declared the invoiced amount?
Maybe I should spell it out - my invoice I paid toward you was 640.83$, but you sent the package with an invoice for only 19.95$ - same order. So Customs said you miss-declared and a penalty fee was added. Do you understand the issue?
Response from AdegenFeb 17, 2022
Hey Marcel,
Thanks for reaching out here and we're sorry to hear that you ran into an issue with customs.
Please keep in mind that when processing international orders, we do everything required on our end to ensure a smooth shipping process.
Unfortunately, each country has their own rules and regulations. It's an ever-evolving juggling match that small businesses are forced to play.
If you were required to make a payment on any import fees, this is an issue with the mail carrier (DHL) and has nothing to do with the documentation we've provided you. The declared value on all customs invoices we send out is 100% accurate for each package.
You can also make note of our customs and import fee policy here: https://adegen-customer-support.gorgias.help/en-US/will-i-have-to-pay-international-taxes-duties-33629
Once again, we do apologize that you were assessed additional fees as we do everything in our control to avoid this happening to our customers.
Thanks for understanding and please let us know if you need help with anything else.
ME
Mers
I used their products for 18 months and these are the results
I used their products for 18 months: And the results are very poor compared with what they claim.
I'm so impressed with how they avoid hard questions or facts. For example: If you post something positive on their Facebook group the post is approved. If it is a negative but REAL post they delete it, even when you only want to get feedback from the community to see if they have experienced something similar. They say "We want to keep our community positive" Come on mate, that's just a nice way to say we don't want people to see bad stuff about our product. They also claim that their community is for support, but how can you get support from them if you are not allowed to share bad experiences? Is very weird that they try to hide all the bad reviews, and I'm not the only one I've seen hundreds of Reddit post saying the same: their post is deleted and they are kicked out.
I sent my progress to them and you can clearly see that there are barely any improvements and if so is thanks to minoxidil. Then, they said to me "you are probably in a shedding phase and that's why you are losing results, so don't worry" Mate, I've been using the product for 18 months that's not Shedding!
I tried to get my money back or at least get an extra 3 months of products (after all the money I invested) to prove my point; that doesn't matter if I keep using the product, I'll not get more results.
I was so committed to the company, I recommended it to friends and family and I'm very very disappointed with how they handled the situation. I really believed in the products but I guess I had a placebo effect to some degree.
If you decide to try Adegen you will get the same results that you will get with Minoxidil, so basically you are only buying a very overpriced product with horrible customer support.
Oh, and if you think that John's results are great, you can't compare yourself with him unless you have added Hair Surgery. Because He had multiple ones and of course, that will impact the final results.
For you, the one that is reading this: I know how hard is to find honest reviews. On the internet, you will find fake positive reviews (even in the Facebook community there is a lot of fake accounts) and you will find fake negative reviews (possible from competitors) but If you want to believe me or not is your choice, this is the most honest version of my self trying to guide people who went through the same as me.
Just save your money and buy a topic solution with minoxidil 7+% and finasteride 1%+ and you will get the same results.
PN
Placeholder N.
Adegen uses HARMFUL synthetic chemicals in their…
Adegen uses harmful chemicals in their ARB hair shampoo product. I tried to inform everyone in the Facebook group, but the administrator rejected my post and kicked me out of the FB group. It's evident that they lack integrity and consumer transparency.
The ARB Shampoo contains sodium laureth sulfate, which becomes contaminated during manufacturing process with ethylene oxide and 1,4-dioxane. Both ingredients are carcinogens and are known to cause cancer in lab animals and humans. Additionally, the shampoo has blue 1 and violet 2 color additives, which are harmful to humans.
Response from AdegenJan 15, 2022
Hey anonymous reviewer,
Thanks for your feedback.
Our products are created in medical-grade labs and tested rigorously before being bottled.
We're fully transparent about all ingredients both on the packaging and on our website.
We're glad to hear you started seeing results with our products and the door is open should you want to continue that progress.
JD
Jason D.
The best hair loss company and product on the market
I started Adegen a little over a year ago and can attest to the fact that it’s legitimate and it is probably the only thing that works!
I’ve tried a lot of things from propecia to laser helmets and even a hair transplant and up until a year ago, I was still balding quickly at age 39.
A year later, my crown and hairline has grown back probably about 60% and all my hair is much thicker, darker and healthier with zero side effects or expensive transplants that don’t fix the root cause.
This is by far one of my best investments of 2020 and I encourage anyone looking to restore their hair to use this for a year and thank me later.
Response from AdegenDec 18, 2021
Hey Jason,
We're extremely grateful to serve customers like you and love to hear how well the products are working for you.
Thanks for your trust in our team and, as always, please let us know if you need anything else from us!
JE
Jerry
Prioritizing people over profits is their motto? All Lies
I purchased a combo set from Adegen late last year. I bought the 15x because that was what most of the reviews in the group were raving about. I carefully examined the reviews in the FB group to see if anyone complained of side effects and found none which gave me the confidence to try it out myself, but to my dismay I experienced a whole slew of side effects(fever like symptoms, weakness, feeling like fainting, to name a few) which forced me to stop using it. When I attempted to notify John about it he basically told me to "see your doctor" and there was nothing else he could suggest. I realized later after someone in the group banned me for suggesting the shampoo was priced too high(similar caffeine shampoos can be found online for $10-$15 but they want to charge $70 which is honestly too high for any shampoo & same cost as their topical) that they were filtering the reviews which is what caused me to waste time & money on their product. I expected someone from Adegen to clarify my comment(maybe I missed something that would cause them to price it so high?) but apparently I was right which is why whoever thought it was appropriate to ban me instead. They do not care about your well-being according to my experience - only their profits. If it wasn't about profits then they would not filter their reviews in their Facebook group (especially from customers), manipulate their reviews on Trustpilot, price products excessively, have no return policy(does any of this sound like you are being prioritized?). Amazon is successful/reliable because they enforce authenticity in their reviews. Adegen does not. I also do not agree with his philosophy of villainizing Finasteride to promote his product when he uses Minoxidil in his which also can be vilified for it's variety of side effects. Finasteride is FDA approved and used by millions of people just like minoxidil. I also questioned him about the lack of Ketoconazole in his expensive shampoo which is highly recommended consistently across the hair loss community, amongst many different hair loss researchers/doctors AND peer reviewed literature and he completely disregards them all from his own "independent" research as a useless ingredient for hair loss. I think the topical is decently formulated (the FDA approved 5% - 15% is overkill) and whoever banned me didn't even give me a chance to say that(I was banned within 30 seconds of making my comment), but the way the Adegen business is run is kind of shady and has forced me to discontinue any further dealings with them.
@Adegen - my intent was never to be negative at all - just my honest opinion and feedback directed towards one of the users of the product(a new post notification was sent to my phone to which I replied) which was received negatively by Adegen. I didn't even get a warning about my post. If I wanted to be negative I think I would've posted about the side effects I experienced during use publicly in the group instead of notifying you privately through email about them, but I did not want to ruin the positivity in the group(which to me should be fully allowed to be posted regardless albeit negative). That was my intent behind the email not trying to seek medical advice from you as I was fully aware that ceasing usage would cause the side effects to subside.
Response from AdegenNov 19, 2021
Hey Jerry, we appreciate the honest feedback here.
There are plenty of places to leave honest reviews like here on Trustpilot. The reason our Facebook group is monitored is because it's a positive community we use to help people along with their hair regrowth journey. We reinvest a lot of time, energy, and resources to ensure it's a safe place for every member.
We do recommend starting with the ARB Topical-5 as the 15X is our strongest formula. For medical reasons, we cannot legally give any medical advise which I'm sure you can understand.
If you have any other questions, we'd love to help answer them by emailing [email protected].
Thanks!
SH
Shane H.
Fantastic shampoo!
Fantastic shampoo!
Response from AdegenNov 3, 2021
Shane, glad to hear you're enjoying the shampoo! We're fortunate for good customers like you man 🙏🏼
SK
Siri K.
Adegen delivers huge!!! I’m so grateful I found this product!!!
Where do I start? Probably when My hair started thinning in my mid 20’s. I always had great, thick hair and to see and experience thinning was a pretty big blow to my ego and confidence. Fast forward 15 years to April 2020 when first heard of Adegen and John Goss on The Mindvalley podcast. The conversation was illuminating about why we actually loose our hair (follicle and scalp health), why the FDA hasn’t approved any new hair drugs for decades and what we can actually do about it. For the first time in 15 years I felt like there was hope. I was one of the first customers to buy Adegen when the site went live. I figured it was worth it to me to give it a solid effort to see if it really works. I would make a commitment of three months and decide if I would continue afterwards. I reached out to John Goss (founder) through Facebook and we started a sweet and genuine text thread. There’s nothing more reassuring than an owner of a company making personal connections with the customers. I knew I was in good hands. I was overjoyed when my first package arrived. Thanks to John, who has done countless live streams from the Adegen Facebook group, there was no confusion on how to do the protocol and what it involves. For weeks he would do hour long live streams and interact with customers just to make sure we were all on the right track and getting the most of the products. Day in and day out I was diligent with the products. After a few weeks I first noticed my hair felt healthier. My scalp was happy and my hair was shinier than it had been in over a decade. I was sure to take detailed pictures of my progress. John was honest and said not to expect results before 90 days but I’ll tell you I could see noticeable results in as little as a month through my photo journals. At the three month mark there was a significant difference with major new growth in all my thinning areas, particularly the crown and the widows peak. I was so impressed that I made a public Facebook post about my journey. This post inspired so many of my friends, men and women, who also suffered from hair loss to get on the Adegen train and they are all happy they did. It’s been almost 18 months since I first started Adegen and I still see new growth. I have a renewed sense of confidence and I get many compliments on my hair throughout the week thanks to Adegen. I can say with 100% confidence that I’m a customer for life. Hair health is just like any other part of the body, it takes consistent and daily attention for optimization, so yes, it’s important to continue the protocol if you want to maintain the results. I also want to remark on the culture that Adegen has built. The worldwide Facebook community is so welcoming, helpful and inspiring. The customer service is top notch and I really can’t say enough good things about my experience. I’m actually a bit confused why all these reviews aren’t 5 stars across the board. My only guess is that people either haven’t given it the adequate time or dedication the products need and deserve for effectiveness. I couldn’t be more grateful for this life changing product. Thank you John Goss and team Adegen. Family for life!!!
Response from AdegenOct 18, 2021
Siri thanks so much for taking the time to leave this review!
It's a true pleasure serving people like you and we're blessed to have you in our community.
Your progress has been awesome to see and is a true testament to being consistent with the Adegen protocol. We appreciate your commitment and trust my man! 🙏🏼