Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

683 approved reviews, newest moderated first

customer
Mar 9, 2026
Love everything
Love everything. Work makes easy
Response from Acuity SchedulingJun 9, 2026
We're thrilled you're having a positive experience! Thanks for letting us know.
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Bill P.
Mar 9, 2026
New features wanted
1. The templates are a little temperamental when formatting them. 2. I wish we had the ability to change a time zone without having to cancel an appointment and schedule it again. 3. I wish there a function to add a client automatically to a cancellation waitlist, that was tied to a customizable email template response when added. I currently have to use an Excel file, to hold their place.
Response from Acuity SchedulingJun 9, 2026
Thank you so much for the detailed feedback! We have some incredible news for point #3: appointment waitlists were recently added to Acuity! You can learn more about how that works here: https://sqsp.link/6NGs5D We completely hear you on the formatting and time zone edits. We've contacted you via email to dive into those details and work on a solution together.
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Desiree B.
Mar 9, 2026
love it, a wait list option would be helpful
I like how easy it is to customize appointment types. My clients find it easy to use also. I would love if there was a waitlist option. I sometimes have clients that want a specific day or want to be in line if I have an appointment come available. It would help me because I won't always remember if someone says let me know if you get an opening.
Response from Acuity SchedulingJun 9, 2026
Thanks for the review! We have some incredibly exciting news to share! Our development team has been hard at work, and appointment waitlists have officially arrived on Acuity. This means your clients can now get an automatic heads-up whenever a spot opens up on your calendar. Head over to our guide to get started: https://sqsp.link/6NGs5D
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Ebony W.
Mar 9, 2026
I didn’t receive a booking now they are…
I didn’t receive a booking now they are disputing it.
Response from Acuity SchedulingJun 9, 2026
Thank you for your feedback. Our team had the opportunity to look into this and work with you directly. If there's anything we may have missed or if you'd like to revisit this, we're here to help. You can always reach out to us here: https://sqsp.link/JSSld8
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S. J.
Mar 9, 2026
5 out 5 would be great but...
I would give a 5 out of 5 because I truly like the scheduling system. I have been using this system about three years. Its just certain areas need minor adjustments. For me, I have no way of limiting the number of add-ons a customer can select for there appointment and the interface for purchasing gift certificates needs to be simplified so the customer can have a general "To: From:" and the ability to text or email the gift certificate to the recipient. Thus, on my end I see the gift certificate listed with the "To/From" so I can find the names.
Response from Acuity SchedulingJun 8, 2026
Thank you so much for the review and for sticking with us for three years! We love having you in the Acuity community, and we really appreciate you sharing these specific areas where we can level up. We've captured your exact notes around gift certificates and add-on limits, and have shared them directly with our development team as a recommendation on your behalf for future updates. Thanks for helping us make the platform better!🌟
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Balance by Brooks P.
Mar 9, 2026
Great for basic scheduling
I don't have much experience with any scheduling platform outside an EMR, but Acuity does do the job, most of the time. There are some issues that we have when it comes to creating certain specials, gift cards, and point of service transactions. We have to get creative in how we provide those discounts and sometimes I just don't have the bandwidth for creativity. I do like getting the texts when clients schedule and cancel. That is super helpful.
Response from Acuity SchedulingJun 8, 2026
Thank you for the honest review! We’re so glad the text notifications are keeping you easily updated on your schedule. For the gift cards and discounts, we’d love to help make that process much smoother for you. If you ever want to hand that setup over to us, please reach out to our team here: https://sqsp.link/JSSld8
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Nicole Bettina C.
Mar 9, 2026
very good tool and easy to use.
very good tool and easy to use. Sometimes though the e-mails don't reach the client even if the e-mail address is correct. I then receive a message, that the mail did not reach the client and that it might be because of an error in the e-Mail address wich then is not the case!
Response from Acuity SchedulingJun 8, 2026
Thanks for the review! It’s awesome to hear that Acuity is making your scheduling easy. We really appreciate you flagging that issue with the email bounces. To help you troubleshoot this and get those emails delivered seamlessly, please take a look at this guide: https://sqsp.link/rgBOxK If you need any help with that, please reach out to our support team here: https://sqsp.link/JSSld8
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Happiness Spa and W.
Mar 9, 2026
Hi Team,
Hi Team, My name is Ara. I noticed that we were charged 2100 instead of 1900. I’m very disappointed and would like an explanation for this change. This matter is urgent because my boss is asking for clarification. Please provide a message or explanation from customer service as soon as possible. Thank you.
Response from Acuity SchedulingJun 5, 2026
We appreciate you bringing this to our attention. We do apologize for the delay in our response here. Our team reached out to assist, and we'd still love the chance to help. You can reply directly to the email we sent, or contact us at https://sqsp.link/JSSld8 for further assistance.
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