Acuity SchedulingReviews of acuityscheduling.com

God they drive me insane - when I FIRST started using them back in 2016 they were really good, I don't know whats happened but they are useless now, I'm about to move to a whole new calendar system which is no mean feat with my business but anything other than having to deal with the endless useless different person each time never being able to resolve the issue that has been going on for 3 months now, signing off with cutesy fake marketing slogans 'live, laugh, love' whilst completely failing to remedy the issue with syncing with google calendar. Can't wait to work with a diary system that actually works.

Top! Seit vielen Jahren in Gebrauch und weiterhin TOP!

Very easy to use for me and my clients

Clients often complain they can’t find their booked classes on their account. No alert when clients double book themselves. No waitlist feature. Business app is glitchy and slow to refresh.

I have not used the program. I never heard of it until I received a suspicious email today & searched the company it came from. The email was sent to my inbox via the Acuity Scheduling App. It is asking me to click a link t0 Download Files Regarding a Case Filed Against Me on 3/13". As there is No Specific Information regarding What the Case is In Regards To, (just a Case Number & a Highlighted Warning Message stating that Failure to Inspect the Documents Could Result in Adverse Consequences, in an attempt to scare me into clicking the link & downloading whatever is attached); I Am Not Clicking Anything, as I assume it's SPAM. I am leaving this review as it seems the best way to inform users to beware.

I tried using Acuity Scheduling for my service business and unfortunately it wasn’t a great fit. The scheduling system feels much more suited to a retail-style booking setup rather than a service-based business that needs flexibility with travel time, service areas, and route efficiency. I also found the platform difficult to navigate. Many features weren’t very intuitive, and simple adjustments often required digging through multiple settings. When I tried to get assistance, the support experience was frustrating and slow, which made resolving issues much harder than it should have been. It may work well for some businesses, but for service-based operations it didn’t meet my expectations.

Overall, I like Acuity very much. The UI is mostly intuitive and I like the features it makes available, especially for scheduling and receiving payment for online language courses. One suggestion I have is to introduce automatic price changes for late enrollment. For example, only making one entry for a course/service, but having the price automatically change to something higher after a certain date.

It used to be that when a class was 100% booked it would disappear from the website. Suddenly approximately two years ago that feature disappeared. Now when a class is full I have to manually go online and remove it. I cannot do that immediately so there are classes online that look available and are not. It is time consuming for me. It's frustrating for clients trying to book full classes that look available and they cannot. So I also have to deal with that customer frustration which reflects poorly on me as a business owner. When I brought this to Accuity's attention I was blown off as "too bad" and was not made to feel like Accuity would make it a priority or even make any effort to restore this feature.