Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

683 approved reviews, newest moderated first

Jolenejoy
May 22, 2026
I have been with acuity s since 2015…
I have been with acuity s since 2015 and I have not logged into my account since 2021 or 2022. I’ve asked for a link to get back into my account as my email is not working. And they wanted me to send screenshots of my bank account of my last payment and do biometric data verification of my identity with all my personal information. I’d rather get back into my account so I know for sure that this is my account not some scam. I just want all my client information back.
Response from Acuity SchedulingJun 29, 2026
Thank you for your feedback. In an effort to protect your data, we are committed to the safety and security of our customers’ accounts and personal information. If you have an existing ticket open with us, please follow up there, so our team can safely guide you through the next steps to regain secure access to your account. Or you can open a new ticket at: https://sqsp.link/i2kQN4
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Jane J.
May 22, 2026
Acuity always works well and integrates…
Acuity always works well and integrates with my other software seamlessly.
Response from Acuity SchedulingJun 30, 2026
Thank you so much for taking the time to share your review! We truly appreciate your support 💙
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Jean-Pascal S.
May 21, 2026
No tax
The fact that you don’t allow users to have acuity calculate tax is abhorrent.
Response from Acuity SchedulingJun 29, 2026
Thank you for sharing your feedback. Please be assured we've passed this request along to our development team. While we do not currently have a built-in way to calculate taxes within Acuity, we usually recommend incorporating the tax amount into your base price. You can then include a clear note about the cost breakdown right in the Appointment Type description for your clients. To help set this up, you can review our step-by-step guide on collecting taxes in Acuity here: https://sqsp.link/7ux2lm
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Laura E.
May 21, 2026
Completely missed the point
Completely missed the point. An ai bot would have been more help. Still trying to find a solution to my problem
Response from Acuity SchedulingJun 29, 2026
Thank you for sharing your feedback. We are very sorry that our previous support missed the mark and did not get you the answer you needed. An email has just been sent directly to you so we can work on a solution together.
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Penelope Milagros Hernandez A.
May 20, 2026
Love how many this has you can d
Love how many this has you can do with this scheduling app.
Response from Acuity SchedulingJun 29, 2026
Thank you for the review! We are so glad to hear you are loving the platform and finding it useful for your scheduling needs. We appreciate your support!
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Allison D.
May 20, 2026
Inability to update schedule is affecting my business and my ability to work
I really said all of my schedule and said it and saved it three times and it is not saved so I had to go and schedule seven appointments with myself so they weren’t booked when I already have clients. I’m not happy. I’m thinking about leaving acuity
Response from Acuity SchedulingJun 29, 2026
Hi Allison, thank you for taking the time to leave a review of Acuity Scheduling. We're sorry to hear about the issues you are experiencing on your Acuity Scheduling account. We'd love the chance to assist you with troubleshooting this, to improve your experience. A member of our support team has reached out to you via email to further assist you with this issue.
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MRomano
May 19, 2026
User Experience
Ease of use. User friendly. Booking process is simple. Customer support is very good. What I miss: being able to search in intake forms, being able to print agenda list with only client name and not with all details, being able to adjust settings not globally but per calendar, being able to download reports per appointment type and not calendar, being able to send email to client with a note in case of a sudden rescheduling.
Response from Acuity SchedulingJun 29, 2026
Thank you for the review! It is wonderful to hear that you find the platform user-friendly and that you have had such a great experience with our customer support team. We also really appreciate you taking the time to share these specific feature requests to help us improve, and your feedback will be shared directly with our development team!
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Ana V.
May 19, 2026
They always respond in a timely manner.
They always respond in a timely manner.
Response from Acuity SchedulingJun 29, 2026
Hi Ana, thank you for taking the time to write a review of Acuity Scheduling. We're thrilled to hear you had a great experience with our customer support team. If you need any assistance, feel free to reach out to our support team here: https://sqsp.link/DuSs30.
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