activeandfit.comReviews of activeandfit.com

I had a frustrating experience with this company after canceling my subscription. Despite my cancellation at the pilates studio, they continued to charge me a monthly fee for an entire year. I've reached out for a refund, but their customer service has been unhelpful and dismissive. It's disappointing to see a company prioritize profits over customer care. I would not recommend active and fit due to their lack of accountability.

Very poor customer service. I was excited to enroll in O2 fitness from their portal, but when I went to the gym, the gym has discontinued working with them. However their portal still shows that the gym is in network. After 1 week of figuring out whether they really have this gym under contract, it turns out they don’t. But they are not refunding the money. Each time I call, they raise new tickets for refund, call the gym every single time to confirm they are not accepting active&fit, and telling me they will get back to me. But no updates, no refunds. Every time I call them and try to explain this, it takes an hour because all of the reps are highly incompetent. Took 4 months to get my refunds. It’s a shame because I joined via my employer. Plus their discounts are not that great. For planet fitness, they are charging $28/months, but instead go with PF directly since they do $15/month for 1 and $25/month for 2. I have wasted a couple of hours and had to do a lot of escalations just to make them refund me my money.

They want you to cancel 2 months in advance. Otherwise they will charge you the next month

It appears my experience mirrors that of many others on this site. I signed up with this company to receive a discounted Orangetheory 8x/month membership and had what I thought was a simple question: Can I upgrade to unlimited, and what is the cost? Unfortunately, that seemingly straightforward inquiry turned into a frustrating and time-consuming ordeal. To begin with, contacting them is unnecessarily difficult—there’s no email address listed on their website, no contact form, and no chat option. I had to call in, wait on hold for an extended period, and only then was I finally given an email address. I first reached out via email in May but received no response. After following up to ask for a status update, I was met with an unhelpful and surprisingly dismissive reply. Not only was the tone unprofessional, but the information they provided was inaccurate and referred to a completely unrelated conversation from March. Despite my continued efforts, my original question still hasn’t been answered, and this has dragged on for several weeks. At this point, I’ve contacted my gym directly and will manage my membership through them moving forward. As others have noted, the minor savings are simply not worth the hassle. The customer service experience has been extremely disappointing, and I hope the company takes this feedback seriously but I am sure based on other reviews, they wont.

Don’t do it! You will get screwed. They are sneaky and rude too. It’s just a matter of time before a class action law suit.

THE WORST. I signed up with the program because of it's relationship with AARP. Trusting that AARP would have vetted any business they promoted. Active and Fit charged me two months for one month and a few days. Telling me because I signed up on the 23 of the month and opted to started that month it counted as a full month. And I could have opted to start the following month. WHAT?

This company charged me twice for several months, I tried to contact their customer service asking for a refund because of this mistake, they just told me that they do not care!!!

Cancel membership with the gym in December. They do not communicate with gyms. Terms and conditions are on bottom of page and you have to click it or you do not see it. They claim I have to contact them to cancel. For four months they have been charging me and not paying the gym. Where is that money going. Claim they can't email me terms and conditions