activeandfit.comReviews of activeandfit.com

They're removing the very thing that made them worth it.

They make it almost impossible to figure out how to sign up. Useless. I will just pay full price. This is not worth the aggravation. Thanks for nothing.

awful customer service they canceled my membership without notification and want to charge me a fee to get it turned back on

Straight TRASH. Signed up to utilize at my neighborhood ish gym but the stopped accepting their customers on 19 Jan 24. Had issues and haven’t been in the gym since the new year and was informed by the gym they didn’t accept active and fit. This company KNEW the gym I used no longer accepted them and continued to take not from me for a service I couldn’t use even if I wanted to. Asked for a refund and they said no. I pushed the issue and they agreed to graciously refund April, even though it is only the 27th of March. If I hadn’t asked to to speak to a supervisor, I would not have got that. TOTAL TRASH ORGANIZATION!!!! BEWARE!!

This is the worst customer service I have experienced. I bought a 4-class pass membership to Club Pilates in February. They charged me for 2 months plus the enrollment fee. It took multiple calls to get it activated. Now we are in March, though I paid for 2 months, the gym while they are nice and helpful, can't seem to see my payment and so unable to avail the class. I have called ActiveandFit multiple times and came across the worst IVR Still struggling!

If I could give 0 I would. This website is a SCAM. Please be aware everyone not to order from this site! The money they take for any item they automatically use to sign you up to a membership then try take money off you every 2 weeks and no items get sent it’s all a SCAM. Please do not order!

Horrible service/management. Long story short .. i have paid my 200$ for the whole year and selected a club that was on there as an option however that club was not participating in the program anymore so i have been trying to email them , call them , left voicemails anything possible i can for them to switch me to another club so i can start working out and nothing. I demanded my refund but still nothing, as my bank wants me to get in contact with merchant first. Do not go with this company unless you want to be scammed or deal with issues. It has been so stressful not being able to go to the gym and receive what i paid for. Do NOT recommend this company! Stay away!

I recently enrolled with for gym memberships. While I was excited about the prospect of using their services, I encountered some issues. Upon enrolling, I faced challenges with my gym membership, and unfortunately, the process wasn't as smooth as I had hoped. To address these concerns, I attempted to contact their customer service. However, I was disappointed to find that after calling, My call was directed to Customer Representative but he/she didn't speak a work while I could hear giggle when I confronted them that I know someone is on the other line, there was no response from the other end. It left me feeling frustrated and concerned about the professionalism of the service. I believe that effective communication is crucial for customer satisfaction, and the lack of response from Active and Fit's customer service was quite unprofessional. I'm currently in the process of trying to resolve these issues, and I wanted to share this experience with everyone in case you were considering enrolling with them as well.