Eric R.
Very quick
Very quick, and an awesome product.
Response from AcratechJul 19, 2022
Thank you so much for the review. Sincerely, Acratech
Acratech manufactures ball heads and other fine photography accessories in Southern California. We blended our passion for outdoor photography with our experience in manufacturing design to produce products that are strong, lightweight and versatile. Our products are engineered for nature, landscape, travel and wildlife photography. Wander farther, explore longer and create more!
Acratech (acratech.net) has 436 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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436 approved reviews, newest moderated first
Eric R.
Very quick, and an awesome product.
Response from AcratechJul 19, 2022
Thank you so much for the review. Sincerely, Acratech
Robert
Quick international delivery. Really good quality and has been very useful levelling my equipment
Response from AcratechJul 19, 2022
Thank you for the review, Robert! We are glad to hear you are enjoying our products!
Mark P.
The overall purchasing process was easy and straightforward. Could not ask for anything more. As well, on receipt of the several items I purchased, I found that the gear was absolutely top notch and of extremely high quality. If I have further needs, I will always check with Acratech first! Bravo Zulu!
Response from AcratechJul 19, 2022
Thank you for the kind words, Mark! We look forward to serving you in the future!
Arthur S.
Prompt shipping and delivery. And the product (quick disconnect plate for Nikon D850) was the usual high Acratech quality. The only thing I might change is this: I worry about the metal surface of the plate scuffing the bottom of the camera. My solution is to put some electrical tape on the top of the plate so that it doesn't contact the camera directly. You can even use different colors of tape so that if you have more than one camera/plate you can color code them. But it'd be nice if Acratech would come up with some solution of their own (like putting some cushioning on the top of the plate) for this small issue. Otherwise the product is pretty much perfect.
Michael M.
The 1117 Leveling Base is the perfect compliment to the 1165 Panoramic Head. I purchased both to build out a small travel tripod. The beautiful, simple, well-executed design makes this pair ideal for my application. After using ball heads for many years, I have transitioned to panoramic and video heads for most of my general photography. The independent x- and y-axis movements makes framing and alignment so much easier compared to a ball head. The Leveling Base makes tripod setup painless by eliminating the hassle of adjusting legs to finesse a level pano platform. This unbelievably light-weight combo just screams “take me with you!” A word of caution — there is ample drag adjustment, but these are not fluid-damped, or spring-loaded components. Set the drag properly, balance the load, and you are good to go. But for safety, keep a hand of the lens / camera rig as you loosen the vertical-axis clamp knob on the pano head. I lovin’ the form, fit, and function of the Acratech products. Great mechanical engineering is an art in it’s own right!
Response from AcratechJul 19, 2022
Michael, thank you for the review. We are so glad to hear you are enjoying our products and we appreciate the recognition of craftsmanship that goes into it! We'd love to see some of your shots on your travels!
Steven D.
Excellent staff backing the best products available. I have a tone arm that cost 14k for my record player. The engineering of the acratech product is on par with the tone arm!
Response from AcratechJul 19, 2022
Thank you for the review! We are glad to hear you are enjoying our products!
Richard
Wasn't happy with the 1165 I ordered. Asked to return it on your website. Never heard any response. The turning movement is a lil gritty. The lever clamp fully releases when opened. It should only release so you can move the camera. Not so the camera can fall out. Really badly designed product. The LeoFoto I have is a much better designed product at less than half the cost. And throw in the customer service that doesn't respond.
Response from AcratechMay 23, 2022
Hi Richard, I looked up your order and and yes we did respond to you here is our exact response "Hi Richard, Please return the item with a note and we will issue you a refund for the item when we receive it. Sincerely, Patty" It was sent to you on May 3rd. Because all of our tripod heads are designed to be used in extreme conditions we do not use any oil or grease on the movements. Oil and grease can attract dirt and can also freeze in the extreme cold. I recently received an email from a customer who said they were photographing with a group and the temperature was -35F and their Acratech head was the only tripod head in the group that still worked in the cold. So it is possible it is possible that it feels less smooth than some other heads that use oil or grease in the movements. Our design has proven to be a very rugged and reliable for many years and it works well in extreme temperatures. Our lever clamp has a lock, and in addition to the lock the lever has to "cam over" so there is some resistance to release. Our competitor RRS has a patent on the second position stop on the lever clamp, but their lever does not lock. It appears that Leophoto copied the patented RRS design.
Jason J.
Still haven’t received my package and customer service was no help.
Response from AcratechMay 19, 2022
Hi Jason, I apologize for the problem. Your order came in on the 3rd, we shipped it out on the 4th. You called several days later and we tracked the package for you and the tracking said delayed. We did not think too much of this because, lately it is so common to have some sort of delay with just about every carrier. We called Fedex yesterday and they said the package was lost. We reshipped your order the same day. I am sorry for the inconvenience.