AcmeJoy is a seductive toy store run by a group of folks who wish to expand their sexual horizons. We want to help individuals identify and liberate their sexual urges in a healthy way because many people don't have a good understanding of sex. We want everyone to be honest with themselves and accept who they are.Acmejoy provides high-quality vibrators, masturbation cups, and anal toys, among other things. Fast and discreet delivery, as well as free standard shipping on orders of $69 or more.Welcome to take a look around our enticing store!
acmejoy.com (acmejoy.com) has 512 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Website
acmejoy.com
Category
Adult Entertainment
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Non hanno un numero di telefono , ho pagato un ordine una settimana fa , ordine mai arrivato.
Response from acmejoy.comApr 9, 2024
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
We are willing to deal with the problem for you, but we did not find any record about your order. We found that you are in the Italy, we are in the America, maybe you ordered from the Italy's site?
Would you mind contacting the customer service department of the Italy's site to feedback the problems? They will solve it for you, please don't worry.
But if you really purchased from our site, please provide more information to us for confirmation.
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
AN
Andrea
Pessima esperienza
Pessima esperienza. Tempi lunghissimi, errori nella consegna, comunicazione al limite del ridicolo. Ho ordinato due articoli sul sito ma dopo un mese di attesa non ricevo nessun numero di tracking o alcuna news sul mio ordine nonostante siano già stati prelevati i soldi dal mio conto. Mi rivolgo all'assistenza clienti dicendomi che uno dei due articoli è esaurito ed è questo il motivo per cui non è ancora stato spedito. Decido di aspettare e dopo finalmente una settimana (e circa un mese dall'effettivo acquisto), arriva il mio ordine. Purtroppo però manca uno dei due articoli quindi mi rivolgo di nuovo all'assistenza, che mi risponde con un copia e incolla del messaggio precedente, ignorando completamente quale fosse il problema attuale. Spero nel rimborso al più presto possibile e non comprerò mai più da questo sito.
Response from acmejoy.comMar 1, 2024
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
We are willing to deal with the problem for you, but we did not find any record about your order. We found that you are in the Italy, we are in the America, maybe you ordered from the Italy's site?
Would you mind contacting the customer service department of the Italy's site to feedback the problems? They will solve it for you, please don't worry.
But if you really purchased from our site, please provide more information to us for confirmation.
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
PB
Paul B.
Furchtbarer Spammer
Habe einmal bei denen in den USA bestellt und mir zum Glück in ein US-Hotel liefern lassen, so haben sie wenigstens nicht meine deutsche Postanschrift. Sie hatten leider aber meine E-Mail Adresse unter der sie mich seit über einen Jahr mit Werbung "terrorisieren". Newsletter Kündigungen werden stets bestätigt, aber die Werbung wird dennoch weiter ausgeliefert als hätte ich das nie verboten.
Versuchen mit haltlosen Argumenten, mich an Einstern-Bewertungsabgabe zu hindern. Inzwischen habe ich die E-Mail-Adresse gelöscht, so dass mich das "Unternehmen" nicht mehr erreichen kann.
Kann nur jedem raten, mit einer speziellen E-Mail-Adresse dort zu bestellen, die man sonst nicht anderweitig benötigt.
Response from acmejoy.comJan 12, 2024
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
We are willing to deal with the problem for you, but we did not find any record about your order. We found that you are in the Germany, we are in the America, maybe you ordered from the Germany's site?
Would you mind contacting the customer service department of the Germany's site to feedback the problems? They will solve it for you, please don't worry.
But if you really purchased from our site, please provide more information to us for confirmation.
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
SS
Stephen S.
I ordered a product over two weeks ago…
I ordered a product over two weeks ago and havent received it yet, also left several emails, NO RESPONCE.
No phone numbers attatched to the website to contact and find out about my item. I will be contacting my bank to dispute the charges.
I DO NOT RECOMMEND THIS SITE FOR ORDERING ANY PRODUCTS
Response from acmejoy.comMay 27, 2023
Dear friend,
We are really sorry for the problem that you have encountered.
We found that the parcel has been delivered already, have you received it yet?
We have sent a message to your email, would you mind replying us soon? We have give you a answer about the question.
Looking forward to your reply.
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
RA
rocco A.
.....l'oggetto più costoso..ad oggi non e più arrivato......
A parte la lunghissima attesa....ho fatto un ordine appastanza costoso..... dopo più di 10 giorni mi arriva una parte dell'ordine....l'oggetto più costoso di 300 euro non è ancora arrivato....non ho ricevuto nessuna email che e stato spedito...ne tracciabilità....nessun tipo di informazione....acmejoy italiana..si è giustigicata che io essendo attualmente in svizzera i prodotti arrivano dalla Germania.....mi fidavo del buon nome.....e e solo fumo negli occhi......vani sono stati i miei messaggi sul numeto di WhatsApp che danno sul sito....non mi hanno MAI RISPOSTO....ed alle mie email....quando quelle poche volte ridpondono dicono sempre le stesse cose...che il oacco e stato cons3gnato il 4 gennaio.....ed e vero....ma solo gli ogettini di poco valore....nessuna info riguardante l'oggetto più costoso....ripeto 299€.......e VERGOGNOSO...PESSIMO SERVIZIO CLIENTI.....DALLA DELUSIONE HO FATTO PRESENTE LA MUA INTENZIONE DI RIAVERE INDIETRO I MIEI SOLDI...(299€)....MA NON MI HANNO MAI RISPOSTO A RIGUARDO.....DIFFIDATE....DIFFIDATE......NON SO PIÙ CHI CONTATTARE...
GRAZIE A TUTTI...
CORDIALMENTE M.R.A.
Response from acmejoy.comJan 10, 2023
Dear friend,
We are really sorry for the problem that you have encountered.
We are willing to deal with the problem for you, but we did not find any record about your order. We found that you are in the Italy, we are in the America, maybe you ordered from the Italy's site?
Would you mind contacting the customer service department of the Italy's site to feedback the problems? They will solve it for you, please don't worry.
But if you really purchased from our site, please provide more information to us for confirmation.
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
AN
Anon
Unprofessional Customer Service
On November 9th, I heard back from them about a product that was broken, and they asked me to send them a video of the problem. On the 10th, I attached the video showing the issue. On November 14th, they responded with an offer to replace my product, and I responded that same day that I would rather a refund instead.
They never answered me again.
November 17th, I tell them that I want a refund. They never answered back.
November 21st, I email them again and they never answered back.
It is now January 1st 2023 and they still never replied to me again. Do not buy from them because you will not get your money back even if the product is broken.
Edit: Order number #77869
I also ordered #88756 on December 3rd, described to them on December 5th that it doesn’t work for me, and never got even one reply from their customer service whatsoever.
Response from acmejoy.comJan 3, 2023
Dear Mr.friend,
We have replied your message on 6 December， would you mind checking your email?
We are really sorry for the problem that you have encountered.
Could you please try to send a video which can show the problem clearly to us for checking? If the photos can show the problem, you can also provide photos to us.
We just need the video or photos of the product, this will not violate your privacy, please don't worry.
By the way, if possible, could you please provide the barcode on the product box to us too?
We hope to check the status of the product to evaluate the problem.
If the problem can be solved, we will give you some suggestions.
If the problem cannot be solved, we will arrange to resend this item to you or give you a refund, please don't worry.
And about order 1(#77869), We will refund the cost of product (Y6274-B-3) to your account which you used to make the payment , is it OK?
Apologize again, looking forward to hearing from you.
If you have any other problems, please feel free to contact us.
Best regards,
AcmeJoy Customer Service Dept.
TA
Taylor A.
I am STILL waiting for this company to…
I am STILL waiting for this company to send me my replacement for the defective item I received over two weeks ago!! They responded once after I left them a bad review so obviously it takes me leaving a negative review to get a reply from this company. Do not recommend!!! Order #80371
Response from acmejoy.comNov 11, 2022
Dear friend,
We are really sorry for the problem that you have encountered.
We respond in 24 hours generally and give you a solution for your problem, please don't worry.
But we are very sorry that we have not responded to your email in time due to the recent surge in email volume.
We have replied your message and resend a replacement to you, please check it.
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
AN
Angela
Do not buy from this company
Do not buy from this company. I placed an order and was billed for it. Two days later, I sent a notice cancelling the order as it had not shipped. Eight days after sending the cancellation, I have heard nothing from the company, nor have I received a refund. A second cancellation was sent.
Response from acmejoy.comAug 12, 2022
Dear friend,
We are really sorry for the problem that you have encountered.
We respond in 24 hours generally and give you a solution for your problem, please don't worry.
But we are very sorry that we have not responded to your email in time due to the recent surge in email volume.
From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation?
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
