acmejoy.comReviews of acmejoy.com

Response from acmejoy.comNov 25, 2025

Dear Valued Customer, We are really sorry for the problem that you have encountered. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comNov 6, 2025

Dear Valued Customer, We sincerely apologize for the inconvenience and dissatisfaction caused by the delayed refund. We fully understand your concerns and deeply regret not providing a clear explanation earlier. We take full responsibility for this matter. We hereby inform you that the full amount paid for your unshipped order has been refunded to your original payment method (PayPal). The refund was processed on November 4, 2025, at 22:04, with the refund reference number 3CL44492CT184340T. You may check the status of the refund via your PayPal account or the statement of your linked bank card. Regarding the previous refund delay: Due to your initiation of a PayPal dispute, the order funds were temporarily frozen per the platform's dispute resolution rules, preventing us from processing the refund directly. As soon as the dispute process allowed, we prioritized completing your refund immediately. Since the order was unshipped, we have refunded the full amount paid without any deductions. Your feedback is invaluable to us, as it helps us continuously improve our services. If you have not yet received the refund, please feel free to provide your PayPal transaction ID or bank card details at any time. We will immediately assist in verifying the status. Thank you for your understanding and patience. We remain committed to providing a seamless shopping experience for every customer. Sincerely,

Response from acmejoy.comOct 28, 2025

Dear Customer, We sincerely apologize for the product issue you encountered. Based on your description, we are unable to identify the specific order you mentioned or confirm whether it was placed with our company. Could you kindly provide additional details to facilitate verification? Our email address is: [email protected]. Please reply to this address. We sincerely look forward to your response so we may address your concern promptly. Sincerely, AcmeJoy Customer Service Department

Response from acmejoy.comOct 28, 2025

Dear Customer, We sincerely apologize for the product issue you encountered. Based on your description, we are unable to identify the specific order you mentioned or confirm whether it was placed with our company. Could you kindly provide additional details to facilitate verification? Our email address is: [email protected]. Please reply to this address. We sincerely look forward to your response so we may address your concern promptly. Sincerely, AcmeJoy Customer Service Department

Response from acmejoy.comSep 22, 2025

Dear Valued Customer, We are really sorry for the problem that you have encountered. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comAug 21, 2025

Dear Valued Customer, We’re truly sorry to hear about your experience. We completely understand how upsetting it is to have a package stolen after delivery. Our records show the order was shipped on time and marked as delivered to the correct address with proof of delivery from the carrier. Unfortunately, once a package is delivered, theft from the porch is sadly beyond our control. This is why we encouraged you to open a case with the carrier, as only they can provide updates or compensation in such situations. Please know we’re here to support you if the carrier confirms a loss or misdelivery, please provide a stamped and signed proof of non-receipt, and we’ll do our best to help within the limits of what we can control. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comMay 8, 2025

Dear Valued Customer, We are really sorry for the problem that you have encountered. Upon checking, we have never received your emails or messages about the quality problems. Could you contact us so that we can provide after-sale service for you? Based on our after-sale policy, after we confirmed the problem of the product, we will arrange to resend a new product to you or give you a refund for the broken product. While you feedback the problem, you can send a video of the product or some pictures of the product. We just need video or pictures of the product, this will not violate your privacy, please don't worry. This is our email account: [email protected], we have tried to contacted you before, but no reply, maybe our emails have been blocked, could you try to check your spam box? You can reply to this email directly. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comMay 4, 2025

Dear Valued Customer, We are really sorry for the problem that you have encountered. We notice that you have made several orders recently, and the order #194595 has a transportation issue. The tracking shows that the delivery has failed. We could not find any communication records about this order, so we sent you emails and hoped to solve the problem for you on May 4th. But no responds from you. If you do not receive emails from us, maybe the emails are blocked, you could check the spam box and see if there are any emails from us. This is our email account: [email protected], you can give us a reply by this email if you cannot find any records. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.