acmejoy.com Reviews | Read Customer Reviews of acmejoy.com

acmejoy.com Reviews | Read Customer Reviews of acmejoy.com

acmejoy.com reviews

Showing 81 reviews with 1 star · Clear filters

cleveland
Dec 29, 2021
very very very dissatisfied
ordered two products, both were horrible. had them replaced with another higher priced product it was an even bigger disappointment. would never order anything else from this website its an absolute scam.
Response from acmejoy.comJan 18, 2022
Hi,cleveland We sincerely apologize for any inconvenience . All of our toys have been inspected and are safe. We sent you three toys, but you were dissatisfied with all of them. This could be because your body is unable to adapt to the stimulation provided by these types of toys; you can try different ones next time. I wish you a wonderful day! Best wishes, Acmejoy service
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Christian H.
Dec 23, 2021
Per ora deluso mai risposto. Considero truffa
Per ora deluso! Ditta poco seria.. il pacco risulta consegnato ma non so dove..sulla mappa dello spedizioniere risultava una posizione diversa da casa mia..sicuramente consegnato ad altra persona..ho scritto due email ma non mi viene nemmeno risposto..spero poter riavere almeno i miei soldi..quelli a loro sono arrivati di sicuro! Truffa? Vedremo...
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Thomas K.
Dec 14, 2021
Dont order from Acme Joy
N.a. I ordered what was supposed to be a heating vibrator what I received was a dildo with no opening for power no battery could be placed or no plug oh they did send a USB cord but still no plug. The thing is useless I've asked for my money back I've yet to here from them I WOULD SUGGEST YOU LOOK ELSEWHERE THEY DO NOT HAVE WHAT THEY ADVERTISE They did send a refund after I informed them of my review
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John F.
Nov 15, 2021
You want me to review my experience that I don't remember.
You want me to review my experience? Your receipt didn't list what I got on your website. Just said thank you for your purchase....So I am not sure what product I ordered and therefore don't remember the experience that you are referring to.
Response from acmejoy.comNov 16, 2021
Hi, John Please accept our apologies for any trouble caused by this situation. We have sent you specific order information through this email address: [email protected]. Please pay attention to check ! In addition, we will make every effort to improve the background system in order to provide better customer service. We apologize for the inconvenience. Best regards, Lutte
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Rick
Nov 8, 2021
I ordered a product from your company…
I ordered a product from your company on Oct. 28th and have not received it. My credit card ending in 2624 was charged! The amount charged is $75.63! Please advise how you will rectify this situation! Thank you, Rick Cunico
Response from acmejoy.comNov 9, 2021
Hi,Mr Rick We are deeply sorry for the issue with your order. It's possible that your package was misplaced in transit or the warehouse employees forgot to ship it. However, we are currently unable to locate your order information according to your name. Would you please contact us at this email address: [email protected]? We'll look into it and get back to you as soon as possible! Looking forward to hearing from you. Best regards, Acmejoy service
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Jay C.
Oct 3, 2021
I did not get the item I ordered
I did not get the item I ordered. It took 6 or 7 weeks to get anything. I was sent emails to beg me to wait. Emails I sent were ignored. I waited and finally it arrived. Again not what I ordered and it doesn't work. Threw it all away and washed my hands of the whole deal.
Response from acmejoy.comOct 15, 2021
Hi Mr. Jay Collier, Thank you for taking the time to leave us a review. I am so sorry to hear that you met issues with the product and delivery . Please do not worry, we can resend a new item to you freely or we can issue a full refund to you. We will email you about the solution asap. Please kindly check your email inbox and let us know which solution you prefer. Looking forward to your reply sincerely! Kind regards, Acmejoy Customers Service Center
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K J H.
Sep 20, 2021
Still waiting
placed my order on 8-30-21 and money for the product was taken out of my credit card at that time, and still have not received my order
Response from acmejoy.comSep 27, 2021
Hi Mr. K J Hitchcox Thank you for taking time to leave us a review. I am so sorry to hear that you did not receive the parcel. The delay was caused by the fact that some of your goods were sent from other warehouses. We will provide you with comprehensive logistics information. We will also issue a refund if you do not receive the items you ordered. please don't be concerned. Looking forward to hearing from you sincerely! Kind regards, Acmejoy Customers Service Center
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jerry W.
Sep 3, 2021
I ordered an item from you guys and it…
I ordered an item from you guys and it barely worked 2 days and it quit working all together on the 3rd...need to return item but not exactly sure how... J wray
Response from acmejoy.comSep 9, 2021
Hi there, We sincerely apologize for this product issue. However, in order for us to deal with the problem more effectively, could you please contact us at [email protected]? Once we have confirmed the problem, we will provide you with a satisfactory response. Looking forward to hearing from you. Best wishes, Acmejoy Customer Service Dept.
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