ACEMAGICReviews of acemagicians.com

Bought one for one of my boys and the darn thing is better than my $1400 computer. So I ordered another a few days after testing it out. BTW, Customer service is amazing and helpful beyond what I expected.

I ordered an item that I ended up regretting the order so I tried to cancel it through support. They took so long to respond the product shipped before they can do anything. I then tried to return the product once it came. I had to pay for shipping. Throughout the entire time, they took forever to respond. According to the tracking number, they’ve received it, and yet, no update on the refund. Might request a chargeback if I don’t receive an update in a week. Worst customer experience ever. Never ordering from these websites ever again.

When I shopped for a replacement computer I became intrigued at the concept of a mini computer. As a retired Engineer the logic of building a better, smaller computer made sense. I became excited as I shopped for the best. After alot of comparing, reading, I felt I would be in good hands with Ace Magician. Alas I've become disappointed in the lack of performance. The pages load slowly almost non responsive. It has just 2-4"×4" pages in english as a trouble shoot guide. I will contact Ace phone support before making a decision going forward. Regards, Peter

I had initially pre-ordered their newest and greatest mini PC with a dedicated GPU and a good CPU for around $1k, expecting to receive the product for the slated release period. This period was originally on the product page as "Shipping in late November," which they have removed and postponed indefinitely. I will say that I did send an email on the 22nd to verify my order, and they said (under 24 hours later, which I was pleasantly surprised about) that they expected to have the shipment by the end of the month and that they were preparing for the release of the product. I thought everything was going well until the next thing I knew: it was the 30th, and I had still yet to receive the product. I then sent an email alongside two others in the following 72 hours to no avail. Hopefully, all goes well, but this experience is enough for me to let others know NOT TO PRE-ORDER FROM ACE MAGICIAN. I will be sure to update this review with any information that I get throughout this process. At the time of writing this, it is the end of the day on the 3rd of December. It is now Friday, Dec 8th, and the only positive thing I have to say is that at least the refund experience was quick and painless.

Der Mini PC ist wirklich nicht schlecht. Nur ist die Versorgung mit passenden Treibern hier Soundtreiber sehr schlecht. Nach einer Neuinstallation von Windows 11 ist ein passender Treiber im Support nicht verfügbar. Die Firma reagiert nicht!!

Their support is VERY SLOW to respond, two business days for my first attempt, then I asked to return the product and have yet to hear from them at all. Also the speed of delivery is 5 to 7 days, nothing like Amazon. I will not be buying from ace magic again.

I connected the AM06 Pro to my LG monitor using the USB-C port and it does not work, nothing on the monitor. I've called service three times and emailed twice, and no response. Very disappointing. I will have to return the PC to Amazon.

Réception de mon mini PC Ace Magician le 19 septembre (2023). À l'allumage, problème technique, ça ne fonctionne pas. Je contacte le service client Ace Magician via la QR Code sur l'étiquette sous le boîtier de mon mon mini PC. Cela ouvre une discussion WhatsApp. Après explication de mon problème, vérification de ma facture et aide des techniciens, il s'avère qu'il faut réinstaller le système. Envoi des fichiers à télécharger et tuto. Réinstallation effectuée avec succès le 23 septembre. Service client parfait et réactif, un mini PC mieux que mes attentes, un client plus que satisfait 😃