ACEMAGICReviews of acemagicians.com

I like innovation but still some flaws

I try to contact them for a problem with a mini PC, I sent many email to service @acemagicians.com and service @acemagic.com but no response from them since my first email one moth ago...

They're a cheap Chinese brand. Their products seem to be ok. However, they're a fairly new company. Don't expect much customer support if you have an issue.

Beware, their hardware is low quality and in case it fails they won't honor any kind of warranty.

Update #2: Just like I thought...I emailed them as requested...no response at all. As you read the reviews below, please keep in mind they are lying when they respond to negative reviews as if they will help. They won't. Edited to add: The seller says to contact them in their response, but I already have, with no response. I will try again and update accordingly. Original review: My child bought the ACEMAGICIAN [Gaming PC] Ryzen Mini PC with money he worked hard for and saved up. The PC died about 8 months in. So, I left a review on the retailer's website. I was contacted by the seller and offered a full refund (with no conditions) in writing. I was happily surprised...at first... and accepted. They asked me to contact their "finance department" at a strange gmail address. I was suspicious of this, however, figured I'd try it, but not give any finance information via gmail. It did seem to lead to their customer service (not finance) department. Unfortunately, they were a disaster. They gave me several hoops to jump through, including requesting video and pictures. They asked me to make repairs myself. I am A+ certified and have already completed all troubleshooting that I can without voiding the warranty. I suspect this was an attempt to trick me into voiding it. I did as they asked, (except the items that would void the warranty). They then asked me to ship the PC to them in NY. As I live in Europe, I advised that this would be costly and asked for a shipping label which they REFUSED. They then offered a $40 gift card which I cannot use from Europe, or a new PC which would cost them as much, if not more, to ship than simply providing a return label. I pointed this out and asked for the full refund already promised in writing. They then offered a 50% refund. By now, jumping through all of their hoops and corresponding with them had cost me a significant time from work, which now means lost income in addition to the money wasted on this PC. Accordingly, I insisted on the full refund already promised in writing. They then asked me to ship the PC to a German address, which I googled and appears to be some guy's house, connected with several different products, with complaints that people were scammed into shipping things there with no contact (and of course no refund) after. Nevertheless, I looked up the shipping which would've cost over 50% of the price of the PC due to customs and fees. I asked them to provide a shipping label. They REFUSED again. They claimed they would refund the shipping after, but given what I found in a simple Google search, I wasn't about to pay $250 for a $350 "refund" that would probably never arrive. Of course, they wouldn't pay for shipping, they never intend to refund anything. I advised them of this and received no further response. I have still never received the refund promised in writing by the seller, or any partial refund, or anything whatsoever. TLDR: The seller sells faulty products to children, makes financial promises they have no plans to keep, and wastes valuable time trying to scam you. BEWARE.

Do not buy this mini PC, it makes lot of fan noise, it get's me draining after each use of this mini PC. Customer service is not great as well, takes lot of time to get refund.

every thing turned out good.

This refers back to my review of Acemagicians review of November 23. In short, I purchased a mini PC from them through Amazon. After a couple of months, I had serious problems. I worked with a good tech for about 2 weeks, and he finally said that I needed to return the PC and they would send me a new one. I received an email from them giving me the address in Brooklyn NY and it stated as soon as they received my PC, they would send me a new one. It cost me $20.00 to ship it to them. UPS has the receipt that it was returned to them, but they constantly lied about receiving it. I contacted Amazon and was told that since I sent it to Acemagicians they could not do anything for me and that I should have returned it to Amazon, even though their website says 30-day returns max. I contacted UPS, I insured the return computer. UPS said they have proof that they delivered it so I was beat, no insurance claim. So I tried a review with Trust Pilot, and it was finally a relief to deal with a legitimate company. After I placed my review, I was contacted by Acemagicians with an apology and a promise of a full refund to my Amazon account. Even if they sent it by the old Pony Express I should have received it by now. Trust Pilot then removed my review because of the promise of a full refund. I don't ever expect any relief from Acemagicians. They are a complete rip-off b but maybe I can keep other people from getting ripped off, Acemagicians is selling c computers on Amazon. Their name fits them, they Magically make your money disappear. They also have other companies, Acemagic is one that I was told about by the tech that I was working with. Beware