Ace HardwareReviews of acehardware.com

I recently moved the Texas hoping to shop local stores so I tried the local Ace store online and placed an order. I received the order confirmation for delivery today. I still haven't received and tracking info, so I attempted to use their chat option. As usual the AI CHAT bot sucks. Sent me a link to open a spread sheet with tracking info. The most crude tracking info I've seen after almost 30 years in information systems. Nothing about my order. So I finally got a live person in chat, but he acted like a robot and kept repeating the exact same comment over and over and refused 4 times to escalate my inquiry. He said my name and order info couldn't be verified. So I copied and pasted it from their website from my account order history. He replied with the same canned response. The said chat was being disconnected after I asked him again to escalate my inquiry. His name was Luis L. 10/7/2025 12:40PM. I'm sure ACE will have some BS excuse for this, but there is no excuse for this. I'll never deal with them again. The Harker Heights store can thank ACE corporate for this cluster&^$%.

$85 to deliver a bathroom faucet? Pretty desperate business. Of course everybody avoids going there unless they really have to shop there….. not to mention they stock virtually nothing.

Ok so I had my local store cut 2 keys on provided about 6 months ago for my bmw, no issues , today I went to get extra Keys made for my lexus , and they refused service, stating they can't cut 3ed party keys , and never have been able to, I informed them they had done just such for me 6 months ago , and I was treated like I was lying and asked to leave the store unless I was going to purchase something, well after the poor service and insults , I can say our business relationship is official out of commission permanently.

WENT TO ELISTWAY ACE ON NORMANDY BLVD. EXTREMELY DISRESPECTFUL AND TERRIBLE CUSTOMER SERVICE. TOLD TO WAIT TO GO DOWN AN AISLE SO THEY CAN BE AT MY SIDE BIRD DOGGING ME WHILE I GET MY ITEMS. WAIT WTF AND WHY? 58 YEAR OLD VETERAN TREATED LIKE A CRIMINAL. TOLD OWNER F-THIS AND WALKED OUT.

I received two ace hardware gift cards for father's day. We have a new ace hardware in Little Elm so I decided to check it out. Worst experience of my life. I own a construction company. We have multiple job sites in the metroplex. I've never been treated so badly in a hardware store in my entire life. What I thought was an inconsiderate incompetent manager. That didn't know how to process the gift cards. Made me feel they were possibly stolen or fraudulent because of his ignorance of the gift card process. After waiting 30 minutes to check out I voiced my irritation with the process. That's when the manager called me a jerk ... said leave my information and he would get to it at his convenience. When I said that wasn't convenient for me.... told me to leave his store. That's when I found out he was the new owner. Apparently absent the day gift card processing was taught. And unaware of good customer service. I still have the gift cards and probably will the rest of my life. A good reminder of a horrible owner. Some people just are not ace hardware worthy.

No more Seright's Ace Hardware for me! I am a veteran and entitled for a veteran's discount at the Seright's Ace Hardware Store at Post Falls ID. The first time at Seright's I asked for a 10% veteran's discount and provided my telephone number and Idaho driver's license that showed "veteran". Today, 7/7/25 at 5:37 PM, I provided my telephone number to Selena upon buying $30.28 worth of merchandise. I looked at the receipt and discovered no 10% discount. I asked Selina why no discount. Seline said I did not ask for a discount. Logically, upon creating an account the veteran's discount would be applied for purchases upon presenting a telephone number. Selina then ignored me and began cleaning a soft drink glass door display case, to Selina this was more important than helping a customer. I then contacted assistant manager Kyle for help. Kyle took about 20 minutes after many key strokes and several requests for me to enter my debit card for a $30.28 credit. Finally, after about 25 minutes later I was handed a receipt that showed -$30.28 credit and a 2nd receipt that showed the correct charge of $27.25. About 30 minutes wasted and no credit shown on my bank card some 2 hours later - just 2 debit charges, - $30.28 and - $27.25. Nobody at Seright's knew how to fix the problem in a reasonable time and Selina, a trainee, was rude and disrespectful. No more Seright's Ace Hardware on Seltice Way, Post Falls, ID ever again!!

If I could leave zero stars, that what I'd choose. Incompetence galore in the Rome, NY store. Twice now they have sold something out from under me after saying they would hold it for 30 minutes. Absolute morons working at this store. I consider this store not worth my time or money.

I purchased a Craftsman Trimmer/Edger during their Buy One, Get Two Tools promotion. I was excited to get a free circular saw and jigsaw. After a few days, the jigsaw shipped and the circular saw was cancelled from my order. After inquiring with customer service they told me it was out of stock and was cancelled as it was "while supply lasts". I asked if I could get a different tool and was told no since the offer expired. I was not given compensation at all (as of writing this). I would NOT have purchased the trimmer/edger if I knew I was not gonna get the 2 free tools. First time shopping online with Ace and sadly it will be my last time, there are too many other better stores with better service.