Ace HardwareReviews of acehardware.com

I ordered my Christmas lights online from Ace Hardware and I have my my PayPal receipt—the only proof I have of this order—because Ace: 1. Never sent a confirmation or receipt 2. Never shipped a thing 3. Never communicated 4. Managed to take my money without hesitation The PayPal receipt lists a “PayPalProduction at acehardware dot com” address, which looks like something a scammer would cook up in a hurry. PayPal said I had to email this first before I could file for remediation, which I did. Predictably, there was no response. When I contacted PayPal to report the fraud, I was confronted with more hoops to jump through. A phone number (unstaffed) and email they apparently consider “support.” Ace has taken my money, destroyed my trust, and wasted my time—the last of which is the worst offense.

I went to my local Ace in New hope Pa., Looking for 2 1/4x 20 wing nuts. The cost for each was 1.09 each. I was stunned by the price but needed them that day. I could have bought 20 of them for the same price at Amazon. The markup is almost criminal. Everything you get at Ace you can get 1/2 to 2/3's less at Home Depot or Amazon.

Placed an order online, with a rewards coupon, for pick up. Order cancelled by Ace with no explanation and they didn't give me my coupon back to my account. Wasted an hour of my time to find out order cancelled because item was out of stock and to get my coupon back. Terrible shopping experience.

Hendersonville, tn, main street, 11/24/25: The worker named Kat, I think Katrina, was extremely helpful to me. She knew exactly where my desired item was located. Give her a bonus!

I bought three Yeti mugs. When I started using them, I found that all three of were very hard to remove the lid. I have talked to other Yeti owners and they find the same problem but they put up with it. When I tried to return them, the manager refused to take them back, Find out the return policy from ACE before you make purchase there

Trying to support a local business and an item I needed was listed as in-stock at a local Ace. However when I went to the store, they did not have the item in stock and according to them, never did. They also didn't have anything indicating placement of my order with them. I emailed Ace's "support" (what a joke) less than 3 hours later to make sure it was cancelled and got a canned response that was not helpful at all. They ended up shipping the item (supposedly to the store) which is not what I wanted to do at all, and had not agreed to. Now they're telling me I have to wait for it to arrive at the store, then "request cancellation" with said store. If I wanted to order something for delivery I would have done that. Won't be ordering from Ace online ever again.

Growing up, I would always go to Ace Hardware with my grandpa, he always told me Ace is the place that you go when you need to get a job done, so once I got out on my own, Ace became the place for me, but here in the last five years or maybe longer, Ace Hardware has turned into a store that you just don’t or can’t go to, not only is everything twice as expensive as other hardware stores, but you don’t have that personable experience you once had. Literally the only time anyone in my community goes to Ace Hardware is when they cannot get something from the other hardware store. And if there was a Home Depot here, they would get all of the business. Heck some people here drive 40 miles out of their way to the closest Home Depot. And this is a rapidly growing community, numerous businesses and residential are being built every day. In case anyone from Home Depot are reading these, ZIP Code 65613

Great as long as you dont need an actual person. No after service help, no way of contacting a branch, their digital "help" does not exist - no answer, "thanks for your patience".