Tina B.
Acculynx is a great program to use!
AccuLynx is a great program to use to provide good customer service. It is thorough and easy to navigate. The recorded training sessions was very easy to use and allowed me to do when it was convenient for me and also to start and stop so I could take good notes. It is a way to make people accountable for their part and to make sure nothing is missed. Getting used to the software is the hardest part, but once you get that down it is very easy. The dashboard allows you to see the activity of everyone and keeps everyone notified of the changes being made. There are just a one change I would make such as a way to look up customer's by phone number or to give each individual customer a prospect I.D. number. this would make my CSR job a little easier....Besides this it is a great program to use and is good for the business.



