Account MypaymentvaultReviews of account.mypaymentvault.com

This Vault service is ridiculous. I have activated the card, entered the card number and security code. Vault does not recognize the card and locked me out

Worst virtual payment site i have ever had the misfortune of dealing with! Unfortunately it is the only option to get paid from a site I do surveys for. Every single time I get the notification email from them that my payment is here (in the form of a token) that I have to login to their page to claim, it takes over an hour of dealing with their "support" team on the phone, and half of them don't know how to fix the problem. I was told today I have to wait 3-4 business days while they "escalate" the matter to find out what's wrong! They send an email after I login and try to claim my token, saying they need to verify me?! (didn't you just do that with my username and password???) then they send another email saying click here to verify, and that link ALWAYS errors out saying they have detected I was "redirected from another page or search engine"??? No I was redirected from THEIR EMAIL!!! and it sends you back to the main login page. So you can never "verify" yourself (after you have successfully logged in!!!) Stupid setup!!! Almost seems like they want you to give up and let them keep your money.

It feels like a scam! I got a gift card and tried to use it. The card was declined. I tried to login again but the email address added by who gave me the gift card was wrong, so I’ve been stuck in a endless email tread (more of a monologue, as I need to send multiple emails to receive generic responses) and cannot solve my issue or use the money.

I hope I can give zero star. The card I received doesn't work well. It worked occasionally at couple places, but most of the time, it doesn't work! I called mypaymentvault and ask for replacing the card. But they charge for the replacing. All the cards I have so far, mypaymentvault is the only one charges for card replacing. If you are unlucky and received a bad card, you will need to pay... Also when I set password on mypaymentvault, I keep failing on it because I used special character, such as '*' and '@'. Issue was gone after I removed these characters. But I began to have concern on security...

do not use! I tried to redeem and I got prompted to send over my identity and was sent a token that does not work. When I contacted them they keep sending me repeated auto-generated emails about verification of my identity which I had already done. Then I was told to create an account first and try to add the token which also did not work. Then I was told to try multiple devices, clear browser cache etc etc which also did not fix the issue. Now I am stuck in this loop of sending them support request and get responded with another auto-generated email which tells me the exact same thing.

Mixed feelings. I don't think this is a scam at all, it's just reeeeeeally badly operated and I'd advise anyone reading this to just not bother. From what I can tell, Amazon purchases will not work at all.... Something to do with CVV verification at checkout. Got a purchase to work on AliExpress somehow.... It was initially declined, so I messed around with my details to make sure everything matched exactly and it worked after a few attempts. This is just not the experience people expect with a pre-paid card. Customer support is lacking too. Very nonchalant attitudes and long wait times. I don't know if the back end is overly secure or just badly implemented, but either way, if it's hit and miss whether you can spend money, it's not worth it.

Shame I can't give zero stars. This company is fraudulent, they do everything they can to prevent you getting access to your money. What's worse is reputable companies are using them, i got a pre paid mastercard via Thankbox as a maternity give, I couldn't use the digital card anywhere so they sent me a physical card which never arrived. When i called to complain they said the card had been used and I need to dispute the charges and to do that I needed to fill in a form and send by post to the US from the UK or fax it and they can take up to 120 days to process. If they then agree it was stolen they just send out another activiated card in the post which could also get stolen. They rely on people giving up.

If I could give zero stars I would. My payment vault is the worst app I’ve ever had the displeasure of using. There was always an “error” message displayed when trying to log in. The last time I had my card locked, so I couldn’t get it to unlock it so I couldn’t use my money. It took them 3 days to respond to my email asking for help. Just awful. Don’t waste your time time! (Or money)