Account MypaymentvaultReviews of account.mypaymentvault.com

Received my paiement card but have to contact them because the card is locked. I have to send them a copy of my passport or driver's license and a utility bill for them to give me access to my card. If they think I'm going to send them this information they are crazy. I'm not sending this kind of information to a company that I don't know.

The customer service is very rude. I cannot use the cards everywhere I've tried using it everywhere from charities to shops to using it physically my Google pay but it cant be used anywhere.

If it was possible, I would rate this company a minus 100. Why on earth would a reputable company use them for any part of their business? DirectTV owes me a refund and they use this my payment vault group - worst customer experience ever. I did not want a prepaid card. I wanted a cash refund. They tell you to go online to their app and you can ACH the money to your bank account. Except their system never sends you the verification code you must have to move through the process. I tried countless times; called every customer service number online and on the card and no way to get to a person. I called DirectTV for them to say they no longer have control as the money was sent to my payment vault. I’m certain hundreds if not millions, give up and never get their money just for these people to keep it. Oh, and I was given an email address which I used and no one has replied. I won’t hold my breath.

I would give less than zero stars if I could. I believe this company is a scam company. I’m not sure why they are still in business. I received 10000 dollars worth of gift cards based on points I’ve been accumulating for years from my company. It has been the nightmare of my life trying to use these cards. They tell you the cards are good everywhere Mastercard is accepted, that is not true. Tried to use the cards to make a big purchase since they were about to expire the cards would not work. Was told the cards were damaged and needed to be reissued. I went though a lot of runaround and weeks of back and forth with their customer service before the cards would be reissued and in the nick of time too before the original cards expire. They also had an habit of locking my cards every time I try to use them and I would be forced to call them to get the cards reactivated. Any roadblock they can put in you way to keep you from using the cards, they will do it. Every time I try to log in online to check my balance it’s constantly makes me prove my identity and forces me to change my password every time I log in. I think their goal with these cards is to wear you down and make you give up on using the cards so they can expire and keep the money. Customer service is Zero and everything about this company is a Zero. I hope to never have the misfortune of dealing with them ever again.

This is a scam company that is supposed to be in Gibraltar.They steal all the money gifts and don't issue cards

My card has a balance that shows available, but will not allow me to use it at all merchants in person or online. Controls what and where I spend my money on. This is tyranny !! WORST CARD COMPANY AND POLICIES IN THE WORLD!!!

These cards are hardly accepted, its legalized theft!!!

After getting a prepaid MasterCard and successfully using it on the first day, it disappeared on the second day. According to customer support (they were very nice and helpful actually) my account was on hold - out of the blue and for no reason. I received no email or any kind of message about this. Also, their mobile app is terrible.