Abt ElectronicsReviews of abt.com

I purchased my washer from ABT and they were amazing from beginning to the delivery. The delivery guys were on time, very nice and polite.

I’m always amazed with ABT. Such a well run company. Very customer centric focused. Every staff person is well trained. And so many have been with ABT for so long. It’s a remarkable experience overall. We have used ABT for decades at my home and office. We’ve had numerous purchase and service experiences. Fair prices. Excellent processes. Super organized. Wonderful service for repairs when needed.

Poor customer service and very deceitful practices. Ordered a cooktop (Approx $2500) and it was delivered to my house on 3/16. The box that it came in was in great condition. My remodeling contractors walked off site on 3/20 due to the pandemic. When the contractors came back approximately 2 months later, and they went to install the cooktop, it was discovered to be damaged. Apparently the original cooktop box was damaged, but ABT repackaged it into another box and delivered it to my house. Looks like they wanted to put the blame on UPS to say that it was damaged during delivery. Due to the pandemic, the 60 day requirement to file a claim against UPS had passed and so I was told that I was out of luck. That's terrible to repackage up a broken appliance and they try to put blame on UPS. Very deceitful and unethical. Reply 7/27: Yes a replacement cooktop was sent, but I had to pay for it. Albeit not the full amount, but a significant portion of it. Even your response is deceptive insinuating that it was a free replacement. Reply 8/6: A GM contacted me on 7/27 to discuss further. He informed me that he would do a little more research and contact me back the next day. I still have not heard back from him. This is what you'll be dealing with if you have issues with your order.

Dont care about you.

This is one of the best appliance companies I have ever used. First of all, they have online shopping - which is a blessing if you live in a rural area. Second, they don't fleece you on shipping charges. They also don't upsell you constantly or spam you after your purchase. Here's the best thing, though...their customer service is absolutely the best I have ever seen. I bought a microwave and the glass plate inside was chipped. I took pictures of it and put on my psychological armor, ready to do battle -summoned up the courage and wrote them using their website chat function. The person who answered me was quick, listened to the issue, and offered to ship an immediate replacement for the plate - no questions asked. He verified my details and let me know he was send a note to ship it out immediately. Man - if every company was this awesome, the world would be a better place!

I bought a speaker from ABT in December, 2019. ABT (David Smollen) assured me that the amount including delivery would be one price. To my surprise I was charged extra fees that they did not inform me about. To be clear, this is not the first time I bought from ABT. I bought successfully audio equipment in the past from ABT and have emails to prove it. I am clear on the process and I asked all of the right questions. This time the customer service was terrible and the customer service agent/manager was arrogant in not returning my calls coming up with one excuse after another. If I could give no stars I would do so. My purchasing relationship with them has now ended. David L.

REVIEW UPDATE: After my initial review, which wasn't very good, ABT called right away to make things right. They have good customer service which is hard to find anywhere nowadays. They sent out a tech and turns out there was rice in the drain pipe which is why there was standing water and the dishwasher wouldn't drain. Turned out to be my fault, rinse your dishes people.

Pretty terrible experience ordering -- cancellation was way more trouble than it should be. Unprofessional processes, reminding one of how things were around 2005.