AbraReviews of abra.com

I have CASH-IN in my crypto wallet last Sunday (April18, 2021) in the amount of Php.5,000.00 because coins that time were dropping significantly & its good opportunity for a bargain hunter like me. I've been using this facility for several times already & I got no problem until last Sunday I committed a huge mistake. I inputted the wrong account number( just one #) upon checking it and i'm still in the store. I immediately informed the cashier that I made a mistake & told him if the said transaction can be cancelled and I would perform another one. The store in-charge declined since my payment were already confirmed. What he did is he told me to wait a few minutes for he will report the incident via email in their head office.When done, I go home & emailed as well the company of what had happened. Right then I got a computer generated reply that they will look the matters in 2-3 working days due to he heavy emails they received. The following day I have checked the store I transacted with & they said they are just a third party & it was already reported which I fully understand. I constantly checked my email add for a reply on my report but until now Wed, April 21 10:51am I have not got any update from them. Its been almost 4 days now since the incidence happened. Though I remained patient & calm on what had happened but I couldn't help think that they could immediately noticed it since the customer name & account number are not of the same. They should cancelled it immediately . Can't their system detect it right-away? And this platform normally credited our deposits/cash-ins the following day or 12 hours more or less gap time. And I presumed that they do the verification already if it is indeed correct or not, since mistakes & errors do happens. I hope the company would find a better system soon that will detect immediately erroneous entry from their customer in order to avoid longer waiting period for the dispute to settle & refund will be given. Thank you very much.

Abra has proven their customer concern. A recent delay in interest payments and deposits were addressed the next day via email notification. This company is growing very quickly, and I'm sure the growing pains will ultimately be resolved by their team's conscientiousness.

garbage company and so is their garbage payment processor. they sent me an email asking if i received the bitcoin. well obviously if they were legit they would know i did, cause the sent it to me.. beware the scammers!

Deposit takes too long to be added in my account.

It sopost to be a trading tool .but you guys locked funds so I end up missing out on coins on others sites

I like Abra but don't find it as user friendly as some of the other apps.

I deposited money from my bank account April, 2017. The transaction shows pending to this day. December 2020 I contacted Abra about it. They told me to restore my account. I did, several times, but it didn't change anything. They said they escalated the problem to their bankers. Here it's April 2021 and I finally got an answer. There was an error in the deposit and it wasn't withdrawn from my bank account after all. MY MISTAKE! I feel really foolish. However, I have had another problem getting their Prime trust verification authorized, so I can't make any withdrawals ... I've contacted them several times about this. It's been more than two weeks since I applied. They say it's been escalated. Bottom line, apparently this company is short staffed. How long will I have to wait for help on this? I will update this review, hopefully soon... 3rd and Final update. Mid-May 2021, I was finally able to get my account verified though their Prime Trust banking system. You must have a verifiable physical address with a bank statement or utility bill using the same address. That's a problem if you live in a remote area off grid with mail delivered only to a PO BOX. Of course, now you have to go through all these hoops before you can start doing business with Abra. But for those of us who have had an account for a long time, it can be challenging. Just FYI. Thanks Trust Pilot. I think you helped me to get help from Abra!

The reason for 4 stars is that there is always a large minimum withdrawal and I like sending small amounts of crypto. Plus the fees are high. Other than that the app is great for investments