Abra provides high-net-worth individuals and institutions with a competitive edge in trading, investing, and collateralized borrowing—while maintaining full control through segregated account infrastructure.
Abra (abra.com) has 243 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
abra.com
Website
abra.com
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
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The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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I did not get a bonus for referring friends, even though they met all the conditions, they also did not receive it after talking to support, nothing changed, they wrote that they have a delay and the bonus will fall in 1-2 days and of course they did not withdraw the bonus. Even now, the cprx conversion option is blocked, which gives me an even lower rating. Paying cprx to the stock exchange is a failure, a very high fee that will take away the entire bonus you receive. I do not recommend support nir helps the bonus there is only people wasting time and money on it.
Response from AbraMar 8, 2022
Thank you for reaching out. We'd like to look into this further, but are unable to with the information you have provided. We reached out through Trust Pilot requesting additional information so that we can assist further. Please be sure to respond at your earliest convenience. Best, Abra Support
GE
Gennaro
App di schifo
Dire mer*a è dire poco,bonus in pending da 1 settimana e se gli scrivi in chat ti rispondono con lo stesso messaggio sempre, incompetenti e ladri. Poi vedo gente che ha fatto il procedimento dopo di me e ha già ricevuto tutto.
Response from AbraMar 15, 2022
We appreciate you taking the time to leave this review and would like to look into this further. We were unable to locate you in our system with the information you provided, so we reached out to Trust Pilot in order to gather some additional details regarding your situation. Please respond with that information at your earliest convenience. Best, Abra Support
RC
Ramin C.
Abra is one of the worst and most…
Abra is one of the worst and most ridiculous platforms that really rips you off. Abra has no fee or low fees, is just a big joke! I bought 100$ of BTC, then I saw 80$ on my account, no any alert or agreement for their fees. Then, I tried to transfer that amount, you may not believe that they demanded 16$ more! I am not sure what it is called but ripping people off! And, they still claim we don’t have any rates. For making you more confused, they collaborate with Simplex which does NOT even let you write a negative comment against them.
I believe that Joe Biden first should order that these masterful thieves get banned and proclaimed to be totally illegal before any other actions to regulate Cryptos!
Response from AbraFeb 22, 2022
We appreciate you taking the time to leave this review and apologize for any confusion. With Simplex, you can buy BTC and send to any BTC wallet (not just your Abra wallet) globally. There are some fees that may incur while using Simplex, but these are not fees implemented by Abra. For more information on Simplex and the fees that may incur, take a look at this article here: support.abra.com/hc/en-us/articles/360007376651. Additionally, Abra does not currently charge fees on currency exchanges, but Abra does generate an exchange rate income on the spread between different currencies. Please note that the spread may vary from currency to currency, based on market conditions. If you have any additional questions for us, please reach out to support.abra.com/hc/en-us for further assistance. Best, Abra Support
LE
Leon
Abra reward system
Fulfilling the conditions they say does not mean you will receive the award. The fact that they tell you in the mail that they will fix the problem does not mean that you will receive the award. You will not receive the reward.
There is a process that depends entirely on their pleasure. They want you to invite your friend and bring them into the system, they don't give your reward and they continue to maintain the system in this way. If you leave the system, they do not lose anything, if you stay in the system, they gain.
I have reached out to them many times via mail and live support. Every time I heard from different people that I deserve to win the award and my problem will be solved as soon as possible. (But they just don't say anything specific for why I have to wait and how long, and this is the main problem)
Nothing changed. If my problem is not resolved, it is obvious that those who will enter the system later will not receive their rewards.
You don't have to give rewards. but it's just unethical to just campaign for the prize you won't give and have people submit their time and information.
The fact that you may stated that the process may be different under the rules you wrote does not eliminate the existence of the ethical problem people experience here, and even reveals possible security problems.
You don't have to give rewards, so why are you running such campaigns to bring members to the system? I think Abra's centers both in philippines and silicon walley needs to be reviewed by the states and international security organizations. Transparency must be ensured %100 in a year like 2022.
Mark zuckerberg also obeyed all laws and we all watched how responsible one had to be about privacy even though he didn't have people's credentials. The fact that Abra isn't clear about these topics and doesn't give reasons makes me worry as a user.
Saying "Sorry, will be available soon" is not enough for a service that cannot be provided for a long time. You cannot bypass such processes without giving any specific reason.
Wallet id: NVGQSDA
Deposit date: 28.12.2021
The day I wrote this report: 18.02.2022 (52 DAYS FROM DEPOSIT)
In this 52 days:
I contacted Abra via live chat : 2 times
I contacted Abra via mail : 2 times
After this report, they contacted me 0 times:
18.02.2022 : -
19.02.2022 : -
20.02.2022 : -
21.02.2022 : -
22.02.2022 :
23.02.2022 :
24.02.2022 :
25.02.2022 :
26.02.2022 :
27.02.2022 :
28.02.2022 :
01.03.2022 :
02.03.2022 :
03.03.2022 :
04.03.2022 :
will be updated
Response from AbraFeb 25, 2022
We appreciate you taking the time to leave this review and apologize for the inconvenience. We can see a member of our team has responded to your ticket #576006. If you have any additional questions, please follow up with your ticket #576006. Best, Abra Support
OS
omar S.
You only need a few users to report…
You only need a few users to report scam to show its a scam setup.
All the positive reviews are obviously fakes
Response from AbraFeb 16, 2022
We appreciate you taking the time to leave a review. We weren't able to find any details regarding your situation on our end, so we reached out through Trust Pilot asking for additional details. Once you've provided us with additional details we'll look into any issue you've recently had with Abra. Best, Abra Support
JM
Jason M.
It works for me...
It's good. I use it for their intrest accounts. No issues with Abra. Just my bank making me change passwords every 3 months.
Response from AbraFeb 16, 2022
Thank you for your kind words and for taking the time to leave this review! We're always happy to hear from members of the Abra family, and are here if you need any assitance! Best, Abra Support
RU
Rui
Lost Funds!
I made a Bank Account Transfer in March 2021 and I still don't have the funds available in my Abra Wallet. After reporting through Abra support channels only receive e-mails asking for my patience...
21st Aug22: Abra is completelyt lost regarding my issue and sent me the following mail:
"Hello Rui Laia,
We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied"
This was my reply:
"The Abra support is the worst support experience I ever had in my life.
The question you've send me show that Abra is completely lost regarding my lost funds...By the way my issue is still open
For additional details please check the following link:
(link to this issue - Trustpilot does not allow links...)"
10th Jun22: Finally and encouraging mail from Abra!..
"Can you provide a bank document showing the deposit from your bank account to Abra?
This will assist our engineers in looking further into this issue for you."
The document was provided. Let's wait for news...
31st May22: Another request from patient from Abra:
Hi Rui Laia!
Thank you for contacting Abra! We’ve received your request (Ticket #xxxxxx). While we aim to reply to all messages within 24 hours, we are experiencing unusually high demand, so our reply time may take longer than usual. If you haven't already, please be sure that you are reviewing our Help Center at support.abra.com for all the fastest answers to our most frequently asked questions.
To ensure that we are replying to all requests in a timely manner, we ask that you please refrain from submitting multiple support requests as it will only serve to delay replies to others. We can assure you that we are working to get back to you as fast as we can, and that whomever gets back to you on your initial request will be capable and excited to help. If there is anything additional that you would like to add to your support request, please simply reply to this email and we’ll be sure that it is addressed when we arrive at your request.
We remain hard at work hiring, and developing our support structure to best meet all of your needs. We really can’t thank you all enough for your time, support, and patience as we work through these growing pains together, and look forward to better serving you!
18Feb22: Just an update on this matter to confirm that I received the following message on the 16th of February, as mentioned by Abra in the reply bellow:
"Hello Rui,
Thanks for your patience.
I have re-escalated this issue to Prime Trust and should have a resolution by Friday.
Once I have an update I will be sure to reach back out with an update.
Best regards,
Ava"
I'll provide further updates as they arrive.
Response from AbraFeb 18, 2022
Thank you for taking the time to leave this review. A member of our team recently responded to your ticket #396694. If you have any additional questions, please reach back out to ticket #396694. Best, Abra Support
FG
Francisco G.
Abra had blocked my apps I had over…
Abra had blocked my apps I had over $1200.00 in coins they've been writing me same e.mails over and over I asked how come I can not open the app. I will recommend to use coinbase or crypto.com they have their own coin, their own visas etc.
I hope the they get investigate I need my money back asap
Response from AbraApr 15, 2025
We appreciate you taking the time to leave this review, your feedback means a lot to us. We truly value input from users like you and will strongly consider your comments. We're always eager to learn how we can improve Abra for you.
Best,
Abra Support