AbletoReviews of ableto.com

It's a scam. They are charging me $170 for a 5 minute call before I consented to start the program. Did not discuss any issues. I had to spell out my info instead of simply filling out a form online. It is twice as expensive as some regular therapist. They are paying low salaries to gig workers and charging same amount as actual therapy while giving you an auto generated procedure instead of a real human analyzing and helping. Please save yourself if you are reading this. You can see a real doctor for same money. AI generated tips can be found for free online.

Both my insurance AND AbleTo represented this service as free. I was completely blindsided by a massive bill of $785. They lure you in with promises of cost-free mental health care, then hit you with exorbitant hidden fees. The initial 20 minute assessment alone cost me $160 – just to be told something I already knew after they did a stupid questionnaire. The subsequent "therapy" sessions were nothing more than scripted nonsense. My therapist fumbled through basic questions and seemed like she didn’t know what to say or advise. She sent me away with elementary level breathing techniques and that was about it. Each of these worthless sessions cost me another $125 each for 45 minutes. On top of that, their billing is a complete black hole. They don’t warn you or notify you about any of this until it’s too late. AbleTo's (owned by United Health Care) entire model is based on deception. United Health Care advertise the service as free and AbleTo mislead you into thinking the same. They prey on vulnerable people searching for help, then deliver subpar care at outrageous prices, after they mislead you into thinking it was going to be completely free. There isn’t even a way to cancel without calling them, they just keep calling you and charging you $125. Avoid this company at all costs! I have reached out to AbleTo and requested a full refund, but I highly doubt they will help :( I can’t afford the $785 and my mental health is worse than before as a result of their terrible services.

Avoid at all costs. This setup practices deceptive pricing by assuring you that your insurance will likely cover the charges when in fact they have no agreement with your insurer (Aetna), offer absolutely no discount, and charge you $300 for spending 90 minutes asking you all of your personal medical and mental health history. Even the therapists warn you to call and validate pricing, but NO ONE ANSWERS THE PHONE! This firm should be investigated by the federal government for fraud.

This was a nightmare and I hate therapy so much now, this ruined like months of build up of me actually trying to get help. I called for an initial consultation just to ask if it was covered by insurance and to see if I could afford it; they gave me a phone number to call after the consultation then brushed past it and dove right in. I really just set up the call to learn more abt how therapy works, to see if i need a psychiatrist and if they act as the therapist too, if I’m on the right meds or need diff ones, etc. It was a questionare, they asked the most face level yes or no questions and got annoyed when I dove into detail abt my scenario instead of just saying yes or no. They acted like it was a crime that I didn’t want to share with them the phone numbers of ppl I could call for support in my life. The whole time I felt awful and judged and when it ended they just told me the next steps and booked an appointment with themself, giving me little room to opt to a new person if I wanted, and I felt like analyzed rather than heard by the end of it. When I called later to ask abt the insurance they said it was not at all covered and the first call wasn’t free, it was $160. This put me in such a funk and I don’t really want to make an effort towards therapy again rn if I can get roped into stuff like this, it felt like a scam.

"What went wrong this time?" That seems a bit defensive. Addiction is a difficult problem. But plenty of opportunities for making money while appearing to address this problem. For the record, this was my first time trying to get help. Like I said, a difficult problem, not easy to solve, but apparently easy to make money while appearing to help.

My first experience with therapy has been very disappointing and frustrating. First appointment was double-booked, so I was contacted by therapist to get my availability for the following week, but she never contacted me to reschedule. I called and booked a different therapist, who never showed up for my appointment. I’m done. Please don’t waste your time like I did.

Very simplistic approach using scripted questioning with responses that require a numerical rating. The platform is difficult to navigate, I could not access the video call feature. There are many time-consuming worksheets and “homework exercises” to be completed and then reviewed at the following session. Worst of all, the therapist/coach talked in circles and left me feeling they were not listening or paying attention. The sessions seemed rushed, not enough time to develop confidence with the “specialist”. Program may be suitable in an elementary school setting, but not appropriate for an educated adult.

Wasn't even able to start therapy because they never let me schedule anything. Signed up, didn't hear anything for 2 weeks except there was a glitch during the time that I signed up but it should be fixed, it wasn't. I emailed twice, called twice and left a voicemail and heard absolutely nothing. I'm someone who would have benefited greatly from therapy but they didn't even give me a chance. Please don't waste your time with this company, they'll make your mental health worse than better.